Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
Scoop-free
on July 8, 2024
Posted by: mateekak1
[This review was collected as part of a promotion.] Excellent odor control. The noise level is not noticeable. Maintenance is a breeze, app notification to signal full/clean is awesome. Space efficiency is key, doesn't take up much area of a room. Waste disposal is easy.
Response from influenster.comBy PetSafe® Product Support, July 8, 2024
Thank you so much for taking the time to share your review with us!
Written by a customer while visiting influenster.com
Customer Rating
5
Owner and kitty are happy
on July 8, 2024
Posted by: stararrowsmith
[This review was collected as part of a promotion.] This does require some maintenance and put together but it does come with the tools to do it with. It was a little challenging putting it together but I got it. My cat wasn’t too sure about it at first but then used it that same night. You would need to change the bag out frequently for order control because I noticed it wasn’t working as well as I thought. I used clumping litter and it works like a charm! Definitely recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Life changing!
on July 9, 2024
Posted by: AlexiaHomemaker
from Las Vegas, NV
Gender:Female
My husband assembled this quickly. We have a baby under 1 year old and two cats who are almost 2 years old. We used to have to clean the litter box twice a day. Now we switch the bags once every 7ish days! It’s amazing. The aesthetic also fits perfectly into our home. Love this litter box over others from different brands. Price point is perfect as well!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, July 10, 2024
Thank you so much for sharing your experience with us We love to hear that the SmartSpin was a life changing addition to your home! We appreciate your review.
Written by a customer while visiting PetSafe
Customer Rating
3
I wish my cats would actually use this thing!
on July 10, 2024
Posted by: erinw108
[This review was collected as part of a promotion.] I was super excited about the opportunity to try this automatic litter box. Unfortunately my cats are less excited about it, and have barely used it. The few times that they have used it, it's been pretty good. It does a good job of clearing away the waste, and it is fairly quiet. It doesn't hold much litter, and the cats tend to kick the litter straight out after using. As far as odor control it seems good as well, probably because the little drawer fits very tightly. It's not too hard to empty. We have had a few issues with the app and connectivity. Overall I think the convenience is nice, and would be even better if the cats were more willing to use the litter box.
Response from influenster.comBy PetSafe® Product Support, July 11, 2024
We're so sorry to hear that your kitties seem less-than-willing to use their new litter box. It's important to mention that some cats can take a little extra time to get acclimated to a new box. We're always happy to help with tips and tricks to make that acclimation process smoother for your cats! If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com
Customer Rating
5
Very Useful
on July 10, 2024
Posted by: danayag
[This review was collected as part of a promotion.] This is larger than I thought it’d be, but still very effective. I’d say that it is somewhat easy to put together yourself, but you still want to set aside a little bit of time for assembly. I found it to be very helpful given my very busy lifestyle and my cat adapted to it fairly quickly. You can definitely tell the difference in odor control compared to a regular litter box. It’s very sturdy, so it seems like it will last a while, but I can always come back and update with any discrepancies. I’d personally recommend it to busier people, but I don’t feel that it is something life changing or something you should buy immediately. It’s more so an add on that you can get at any time, but you definitely notice the difference once having it.
Response from influenster.comBy PetSafe® Customer Care, July 12, 2024
Thank you so much for sharing your experience! We love to hear how helpful the new litter box has been for you and your cat!
Written by a customer while visiting influenster.com
Customer Rating
3
Sleek litter box that self cleans when it works
on July 11, 2024
Posted by: leahs74
[This review was collected as part of a promotion.] The Petsafe ScoopFree SmartSpin Self Cleaning litter box is an upgrade from manual litter box cleaning. The litter box has a nice sleek design that doesn't look like an eyesore in your house. It was easy to build and connect to my wifi to manage the box from the Petsafe application. My. 2 cats were wary of using this new box at first but did try it. One even liked just sitting in it. The litterbox comes with 2 deodorizers, gloves, and lots of litter trash bags. My issue with the litterbox was how it frequently disconnects from the app. I had issues with the box cleaning and connecting with the app to show my cats used it. Every time i had to pull the power plug and reset it. Unless I just got a bad one I think there are some software issues to be addressed. Otherwise it is an acceptable box.
Response from influenster.comBy PetSafe® Customer Care, July 12, 2024
We are sorry to hear you are having trouble with the app connection on your litter box. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am- 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here -https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
5
Quiet and smart
on July 12, 2024
Posted by: laurenw238
[This review was collected as part of a promotion.] Very cool litter box! It somehow knows what litter is soiled and it separates it and keeps the remaining clean litter. It's very quiet and did not scare my kitten at all after her first use. So so awesome.
Response from influenster.comBy PetSafe® Product Support, July 12, 2024
We're so happy to hear this litter box has worked well for you and your kitten! Thank you for taking the time to share your experience!
Written by a customer while visiting influenster.com
Customer Rating
3
Sifts the poop for you, yay!
on July 12, 2024
Posted by: clo0107
[This review was collected as part of a promotion.] I want to start by saying how excited we were to be chosen to participate in trying PetSafes ScoopFree SmartSpin Self-Cleaning Litter Box. It is such a phenomenal pet product, It is not only innovative, it is something that would normally be a little bit extravagant in price for me and I can’t say that I would be willing to spend so much money on my cat so to say that I was thrilled and happy to receive a self cleaning litter box would be an understatement .
Not having to scoop out cat poop is awesome, i’m never going to complain about not having to do that every day so having it being done FOR me mechanically is beyond wonderful!
Unfortunately I have to point out something’s that I wasn’t expecting and I have to be honest because I always look at reviews when I am going to purchase an Item and that rings especially true when it’s an item that is more on the higher side in regards to price, so I have to tell the truth.
First and foremost figuring out how to even operate it has not been easy. So I figured consulting the users instruction manual is usually the next route and that usually helps me to figure out every step on how to use something. But I am sorry to say that was not the case in regards to PetSafes ScoopFree SmartSpin Self-Cleaning Litter Box . The users manual didn’t help explain much at all. Next I consulted the website and still it didn’t help because the Item that I had was not on their website yet. It may have been because it was a new item because I checked their website today and it is now included on their site.
Next problem is that the buttons on the cat box are not really obvious or self explanatory just looking at them I wasn’t able to know for sure what to press because in regards to a litter box they don’t make a whole lot of sense; a button that looks like a play button on a DVD remote control I didn’t know exactly what pressing that button would do. when you want to just be able to look at it and press the button and have it do what you need it to do. I provided a photo so you can see what I’m describing.
I finally kind of just messed with things , guessed , pressed buttons and crossed my fingers and I finally kind of got it operating and sifting the poop.
So to summarize my opinion on the PetsSafe Self-Cleaning Litter Box. It is a wonderful, and convenient item to have. I love not having. to scoop cat poop every day since it sifts it for you after every use. My complaint is that it isn’t very user friendly and the manual isn’t as helpful as it could be and it’s not easy to figure out because the buttons aren’t what I would consider to be litter box descriptions. But it works great when you do figure out how to use it and I love not having to clean the box every time my cat goes and that’s wonderful especially for someone who’s cat will not go in a box that has poop in it because there are some cats that will opt to go elsewhere if their box isn’t clean.
Response from influenster.comBy PetSafe® Customer Care, July 13, 2024
Thank you so much for sharing your experience and feedback! We do love to hear how helpful this box has been for you and your cat!
Written by a customer while visiting influenster.com