Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Beats Litter Robot!!
on June 30, 2024
Posted by: melaniec172
[This review was collected as part of a promotion.] Note: In some ways, I’m comparing this to the Litter Robot, which we also have.
This came unassembled, but was really easy to put together and get set up. It came with an extra filter and a bunch of small trash bags (I think you could use other bags just fine, but haven’t run out yet so haven’t tried) and also with different adapters for the plug for multiple countries. We’ve had it set up for a couple weeks now and it’s much less loud than the Litter Robot. It’s also less smelly - we had a LOT of problems with the Litter Robot smelling like pee and would have returned it but we were past the window. So far, this box also seems to have less clumps of litter that stick to the bottom, too. I feel much more comfortable about deep cleaning it because I know how it goes together and there aren’t any weird confusing parts (Litter Robot had a magnet come out that I still can’t figure out). I like that it’s up on legs, so even with the drawer I can sweep under it. The entrance and the box itself are very small, but my cats are all petite so that’s not an issue for me - if I had big cats, it wouldn’t work. Really happy with it and would choose this box over the Litter Robot any day.
This came unassembled, but was really easy to put together and get set up. It came with an extra filter and a bunch of small trash bags (I think you could use other bags just fine, but haven’t run out yet so haven’t tried) and also with different adapters for the plug for multiple countries. We’ve had it set up for a couple weeks now and it’s much less loud than the Litter Robot. It’s also less smelly - we had a LOT of problems with the Litter Robot smelling like pee and would have returned it but we were past the window. So far, this box also seems to have less clumps of litter that stick to the bottom, too. I feel much more comfortable about deep cleaning it because I know how it goes together and there aren’t any weird confusing parts (Litter Robot had a magnet come out that I still can’t figure out). I like that it’s up on legs, so even with the drawer I can sweep under it. The entrance and the box itself are very small, but my cats are all petite so that’s not an issue for me - if I had big cats, it wouldn’t work. Really happy with it and would choose this box over the Litter Robot any day.
Response from influenster.comBy PetSafe® Product Support, July 1, 2024
Thank you so much for sharing your review with us, Melanie! We're thrilled to hear how the SmartSpin has exceed prior experiences with other litter boxes. We appreciate your feedback!
Written by a customer while visiting influenster.com
Customer Rating
4
Eliminates daily litter box scooping and controls odors
on June 30, 2024
Posted by: sarahh1293
[This review was collected as part of a promotion.] I am giving the PetSafe ScoopFree SmartSpin 4 stars because I can see where there would be room for improvement on this product, but I do not have any other experiences with self cleaning litter boxes.
I have 2 cats who are 11 & 12, had them both since they were kittens. I've tried many different litter box strategies in an attempt to reduce the hassle of this chore over the years! This is the first automatic cleaning litterbox I've tried, and it would certainly be hard to go back to a traditional litter box after using this!!
I haven't had issues with the app disconnecting from the litter box, and I found the interface very simple and user friendly, which is great. I use fresh step litter (clumping) and it has worked just fine in the SmartSpin. One of my cats is very obese(21 pounds), and she has no problem fitting in here. However, I did make a little wooden step for her, because she is not nimble and the opening is a bit high off the ground. A thin, young, nimble cat should be fine without this though.
The only con I have is that once or twice (in the last couple weeks) my cat had a "wetter" poop, and it stuck to the side of the box and did not come off during the cleaning rotation. Gross. It is a bit of a hassle to wipe down, so next time I'll try tossing some baking soda on the sides to hopefully reduce any poo sticking.
Response from influenster.comBy PetSafe® Product Support, July 1, 2024
Thank you so much for sharing your review! We love that the SmartSpin has made your first self-cleaning litter box experience great! We appreciate your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely amazing
on July 3, 2024
Posted by: lexis126
[This review was collected as part of a promotion.] This was absolutely amazing. It controlled the smell of my cat’s litter. There was zero noise level, it was surprisingly quit! And it was really easy to clean and maintain! It also is a lot smaller than other boxes like this making it easier to put in spaces.
Response from influenster.comBy PetSafe® Product Support, July 3, 2024
We're so happy to hear that this box was a good fit for you and your cat! Thank you for taking the time to share this with us!
Written by a customer while visiting influenster.com
Customer Rating
5
This litterbox is AMAZING!
on July 4, 2024
Posted by: somethingwitchy
[This review was collected as part of a promotion.] This litter box is amazing. It has a feature that recognizes when a cat gets in and cleans itself after a certain amount of time. It also has an app attached to it, but I wasn't able to attach the litterbox to the app, but it still works on its own without the app. It has a max level of litter that goes into it, but I would say put in less than that because as it spins, it will dump extra litter out with the waste. You can also push the button on the front to have it do a cycle as well. It's easy to dispose of with the tray in the bottom. I am LOVING this litterbox!
Response from influenster.comBy PetSafe® Customer Care, July 5, 2024
Thank you so much for sharing your experience! We love to hear how much you are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
3
I recommend
on July 5, 2024
Posted by: canelav1
[This review was collected as part of a promotion.] Works well, low noise level, easy maintenance, easy disposal. Seems durable, but doesn't catch the smaller pieces. Helps a lot with odor control.
Response from influenster.comBy PetSafe® Customer Care, July 6, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy, clean, quiet
on July 6, 2024
Posted by: amandae259
[This review was collected as part of a promotion.] This litter box is neat and easy to manage. It is fairly quiet and I have had no issues with smell so far. The trash bin easily pulls out and is easy to change, you could prolly use any trash bags in it that you can fit. I haven't had any issues yet of urine sticking anywhere, it has all fallen into the tray no problem.
It was fairly easy to put together but I had to scan a QR code to get the instructions.
I will say it took my cats a good amount of time getting used to it, some of them are still working it out, so you may want to keep your old litter bin around til they are.
My biggest issue and possibly only real issue so far with it is that it is kind of high and there is no step for my elderly cat, so I will need to make one, currently using a box, but she doesn't trust it.
The app is pretty neat to set up how long after they visit to use it, or I can just clean it with a button in the app. So far the weight displayed has been rather random and never reflected any of my cats actual weight. It'll say 8lb then 3lb, 5lb etc. Not sure if faulty sensor or it needs a reset. Will try a reset and see.
I like that I can basically use my litter of choice.
Overall this is a great litter box that I don't have to worry about scooping every time my cat doesn't bury her stinky, or ever.
It was fairly easy to put together but I had to scan a QR code to get the instructions.
I will say it took my cats a good amount of time getting used to it, some of them are still working it out, so you may want to keep your old litter bin around til they are.
My biggest issue and possibly only real issue so far with it is that it is kind of high and there is no step for my elderly cat, so I will need to make one, currently using a box, but she doesn't trust it.
The app is pretty neat to set up how long after they visit to use it, or I can just clean it with a button in the app. So far the weight displayed has been rather random and never reflected any of my cats actual weight. It'll say 8lb then 3lb, 5lb etc. Not sure if faulty sensor or it needs a reset. Will try a reset and see.
I like that I can basically use my litter of choice.
Overall this is a great litter box that I don't have to worry about scooping every time my cat doesn't bury her stinky, or ever.
Response from influenster.comBy PetSafe® Product Support, July 7, 2024
Thank you for sharing your experience with us. Some cats can take a little extra time to get acclimated to a new box. We're always happy to help with tips and tricks to make that acclimation process smoother for your kitties! Additionally, we'd love to discuss the weight display with you further to determine how we can help. If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely 1000% get one!
on July 6, 2024
Posted by: zoea115
[This review was collected as part of a promotion.] I absolutely LOVE this thing. I’ve had it a few weeks now to really see how it works, hence why it’s a bit dirty. It is life changing. I added a lot of water into it for the videos to show how it works. It comes apart for cleaning and is really easy to assemble. Doesn’t make a lot of noise, has child locks, easy to clean out the pan on the bottom - it came with bags! Also has filters to help with smell. I’m so glad I got this !
Response from influenster.comBy PetSafe® Product Support, July 7, 2024
Thank you so much for sharing your experience with us! It's wonderful to hear that the SmartSpin has been a life changing addition to your home! We appreciate your feedback.
Written by a customer while visiting influenster.com
Customer Rating
2
Not for large cats
on July 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I had high hopes for this littler box however it didn't play out as I hoped. The box was fairly simple to put together, but I quickly realized it's SMALLLLLLL none of my cats or my moms cats will fit in there. If you are using it for kittens or an adult who is under 6# the will fit fine.
I had a lot of difficulty trying to connect the box to wifi and my phone, the instructions did not explain how to do this very well.
I had a lot of difficulty trying to connect the box to wifi and my phone, the instructions did not explain how to do this very well.
Response from influenster.comBy PetSafe® Product Support, July 7, 2024
We're so sorry to hear you're having these troubles with your litter box. We would love to discuss this with your further and determine how we can help. When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com