Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
3
Can I swap mine
on June 22, 2024
Posted by: koralw
[This review was collected as part of a promotion.] This was so awesome for 2 weeks, and I think it would be awesome if you have only 1 cat. I have 2, and they like to go in at the same time, and it makes me have to reset the sensor tells you when to clean it and also that you have to take it apart to reset. Maybe Mines is defective? Durability I give a 3.. Odor control 10... Noise 8 ..super quiet!
Response from influenster.comBy PetSafe® Product Support, June 23, 2024
We're sorry to hear you're having difficulty with your litter box! It is important to mention that the light indicating the drawer needs to be emptied would not mean the full box would need to be disassembled, only that the drawer would need to be emptied. We do apologize for any confusion.
So that we can troubleshoot with you and determine precisely what's occurring with your box, please contact our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
So that we can troubleshoot with you and determine precisely what's occurring with your box, please contact our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Quiet and stylish!
on June 24, 2024
Posted by: elfbread
[This review was collected as part of a promotion.] I received this product after having used a Litter Robot for nearly ten years. I was pleasantly surprised by how easy it was to assemble. The whole process took no more than 15 minutes, thanks to the clear instructions.
Aesthetically, it looks stylish. It's much sleeker compared to similar products on the market, such as the LR. However, the drawer is smaller than my LR, and it comes with specific drawer liners. Grocery bags fit perfectly as well, making it quite convenient.
The entrance size seems perfect for our large 16-pound cat, and the operation is surprisingly quiet. When it spins, it barely makes any noise, which is a huge plus. Overall, I'm very satisfied with this litter box!
I cannot find the MSRP for this litter box so I can’t make any comparison on cost compared to the LR.
Response from influenster.comBy PetSafe® Product Support, June 24, 2024
Thank you for sharing your experience with us! It's wonderful to know that this box has been such a good fit for you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
5
Cool litter box
on June 24, 2024
Posted by: paigeyb37
[This review was collected as part of a promotion.] I am so thrilled to be able to receive this product for my honest review. Since I received this litter box my cat has been using it. It has been close to 3 weeks now and she had no issues adjusting to it outside of normal cat curiosity. It is fairly quiet for the most part and simple to clean. Assembly wasn’t too bad the directions come with it. I paired it with the app and it is so interesting to see how frequently your cat uses the litter box. It has a lot of different customizable options. The only thing with setting up with WiFi is that it only allows to connect on a 2g network but has been working fine since I am on the same network and my phone the app has been connected to is on the 5g. Overall this is a great product that I never thought I would have needed for my pet.
Response from influenster.comBy PetSafe® Customer Care, June 25, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
Truly amazing
on June 24, 2024
Posted by: roofz
[This review was collected as part of a promotion.] I’d always wanted an automatic litter box for my cats, and this is a good space-efficient one. It can look quite small at first but it still can fit each of my adult cats just fine and it is not super bulky like the other auto litter boxes out there. It functions great and pairs well with the informative app, and the noise is minimal while also controlling odor all at once. My cats seem to have gotten accustomed to it quite quick and I’m excited to see the full potential of ease and convenience that this product will bring into our home!
Response from influenster.comBy PetSafe® Customer Care, June 25, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
This cat box is the best cat box you could have for your pets!
on June 26, 2024
Posted by: graciec68
[This review was collected as part of a promotion.] When I first got this product it was fairly easy to set up. The only thing I would’ve liked is if there were paper instructions that came with it instead of having to scan the QR code but that’s just my opinion. Even with our cats being older, they adjusted well to it. After giving it a couple of weeks, I have come to realize that the batbroom smells better since the poops are being put into a bin underneath with a deodorizer. A great thing about the cat box is that it’s not really that loud when it’s cleaning. The app you get for the cat box was easy to use and made connecting to the cat box easy. Overall I definitely recommend this cat box to people. Not only do my cats love it, we the owners love it!!
Response from influenster.comBy PetSafe® Product Support, June 27, 2024
Thank you so much for your feedback, Gracie. We're so happy to hear the SmartSpin is perfect for your kitties! We appreciate your review.
Written by a customer while visiting influenster.com
Customer Rating
5
Love pet safe!
on June 28, 2024
Posted by: kaileya4
[This review was collected as part of a promotion.] So easy to build and so easy to use! Our kitties love it and we love how clean it stays! I would have bought this with my own money for sure! 10/10 product
Response from influenster.comBy PetSafe® Product Support, June 30, 2024
We love that you and your kitties are loving the SmartSpin! Thank you for sharing your experience and review with us, Kailey!
Written by a customer while visiting influenster.com
Customer Rating
5
Fun and retro litter box
on June 28, 2024
Posted by: marwaa34
[This review was collected as part of a promotion.] This is an absolutely fantastic litter box. It contains odor and waste and isn’t as loud as other scoop free litter boxes tend to be. It is durable and low maintenance
Response from influenster.comBy PetSafe® Customer Care, August 13, 2024
Thank you so much for sharing your experience! We love to hear how much you are enjoying your cat's litter box!
Written by a customer while visiting influenster.com
Customer Rating
2
Needs paper instructions
on June 28, 2024
Posted by: amberb815
[This review was collected as part of a promotion.] I tried for a week to get this littler box set up. There are no paper instructions in the box. It tells you to scan a code for the instructions. It's a nice litter box it's just very complicated to assemble.
Response from influenster.comBy PetSafe® Product Support, June 30, 2024
We're so sorry to hear you encountered complications when assembling your kitties litter box. We appreciate your feedback and would love the opportunity to discuss this with you further and determine how we can help. When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com