Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
3
Very cute design
on June 21, 2024
Posted by: brandys147
[This review was collected as part of a promotion.] We have several robot litter boxes. This one is by far the quietest one we have. You can hardly hear it! It comes with an odor cartridge for the waste drawer and it is very aesthetically pleasing. It so cute! We have 11 cats, with most being larger cats. Our 11 pound cat fits but there is not a ton of space. My only critique is that they make it in a bigger size for cats that are larger. Other than that we highly recommend it!
Response from influenster.comBy PetSafe® Customer Care, June 22, 2024
Thank you so much for sharing your feedback! We love to hear how much you are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
It cleans itself very well!
on June 22, 2024
Posted by: yolarizaf_2948
[This review was collected as part of a promotion.] I give this as a gift, and my brother loves it. It cleans itself, you can't smell anything bad, no loud sound during cleaning, low maintenance. He loves that its circle fits everywhere, good for small spaces.
Response from influenster.comBy PetSafe® Customer Care, June 22, 2024
Thank you so much for sharing! We love to hear how much your brother is enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
Totally recommend! Great product
on June 22, 2024
Posted by: daniellec598
[This review was collected as part of a promotion.] Best invention ever! my cat are loving this and makes litter cleaning so much faster! Love that is has minimal to no sound durability look so good and love that it goes with my furniture and no odor!
Response from influenster.comBy PetSafe® Customer Care, June 22, 2024
Thank you so much for sharing your feedback! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
Wow!
on June 22, 2024
Posted by: katieh406
[This review was collected as part of a promotion.] Wow! I really wasn’t expecting this to be so good. I’ve seen these types of litter boxes and I always thought they were too good to be true. I was wrong! This is life changing and I definitely recommend. Very heavy duty and works great.
Response from influenster.comBy PetSafe® Product Support, June 23, 2024
Thank you for this review, Katie! We're so happy to hear this box has been so helpful for you and your cat!
Written by a customer while visiting influenster.com
Customer Rating
4
Amazing not having to scoop litter!!
on June 22, 2024
Posted by: egollnitz
[This review was collected as part of a promotion.] Really neat contraption, great way to monitor litter box habits. If you have multiple cats you can individually monitor by weight. Only one of my cats will use it, as my chonky cat (shown in last pic) is too chonky to move around inside it. But if your cat is under 20lb they should be good. Inside the trash compartment on the bottom there’s a charcoal type filter that helps with absorbing odors which I love! I did get a notification on the app to replace it every 15 days, which seems way too frequent. Can’t even purchase the filters yet from what I can tell. I’m curious to see how it holds up long term, I have a feeling it’ll get kinda nasty on the inside but haven’t had it long enough to tell how easy it’ll be to clean. Hope that some accessories will be released for it, like stairs!
Response from influenster.comBy PetSafe® Product Support, June 23, 2024
Thank you for sharing this experience with us! We're so happy to hear that this box is working well for one of your kitties!
The model number for a two pack of the deodorizers is PAC00-18007; these will be available soon. If you have any further questions or there's anything else we can help you with, please reach out to our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
The model number for a two pack of the deodorizers is PAC00-18007; these will be available soon. If you have any further questions or there's anything else we can help you with, please reach out to our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
3
Can I swap mine
on June 22, 2024
Posted by: koralw
[This review was collected as part of a promotion.] This was so awesome for 2 weeks, and I think it would be awesome if you have only 1 cat. I have 2, and they like to go in at the same time, and it makes me have to reset the sensor tells you when to clean it and also that you have to take it apart to reset. Maybe Mines is defective? Durability I give a 3.. Odor control 10... Noise 8 ..super quiet!
Response from influenster.comBy PetSafe® Product Support, June 23, 2024
We're sorry to hear you're having difficulty with your litter box! It is important to mention that the light indicating the drawer needs to be emptied would not mean the full box would need to be disassembled, only that the drawer would need to be emptied. We do apologize for any confusion.
So that we can troubleshoot with you and determine precisely what's occurring with your box, please contact our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
So that we can troubleshoot with you and determine precisely what's occurring with your box, please contact our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Quiet and stylish!
on June 24, 2024
Posted by: elfbread
[This review was collected as part of a promotion.] I received this product after having used a Litter Robot for nearly ten years. I was pleasantly surprised by how easy it was to assemble. The whole process took no more than 15 minutes, thanks to the clear instructions.
Aesthetically, it looks stylish. It's much sleeker compared to similar products on the market, such as the LR. However, the drawer is smaller than my LR, and it comes with specific drawer liners. Grocery bags fit perfectly as well, making it quite convenient.
The entrance size seems perfect for our large 16-pound cat, and the operation is surprisingly quiet. When it spins, it barely makes any noise, which is a huge plus. Overall, I'm very satisfied with this litter box!
I cannot find the MSRP for this litter box so I can’t make any comparison on cost compared to the LR.
Response from influenster.comBy PetSafe® Product Support, June 24, 2024
Thank you for sharing your experience with us! It's wonderful to know that this box has been such a good fit for you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
5
Cool litter box
on June 24, 2024
Posted by: paigeyb37
[This review was collected as part of a promotion.] I am so thrilled to be able to receive this product for my honest review. Since I received this litter box my cat has been using it. It has been close to 3 weeks now and she had no issues adjusting to it outside of normal cat curiosity. It is fairly quiet for the most part and simple to clean. Assembly wasn’t too bad the directions come with it. I paired it with the app and it is so interesting to see how frequently your cat uses the litter box. It has a lot of different customizable options. The only thing with setting up with WiFi is that it only allows to connect on a 2g network but has been working fine since I am on the same network and my phone the app has been connected to is on the 5g. Overall this is a great product that I never thought I would have needed for my pet.
Response from influenster.comBy PetSafe® Customer Care, June 25, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com