Customer reviews from PetSafe
PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
161
4 Stars
41
3 Stars
13
2 Stars
6
1 Star
27
22%of customers recommend this product.
(
7 out of
32)
Customer Reviews for PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Customer Rating
1
Broken
on October 28, 2025
Posted by: Quinn H
from Cincinnati, OH
Gender:Male
We had this fountain for 3 weeks. The filter was due for a change. Changed the filter and now only blinks red.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, October 29, 2025
We're sorry to hear you're having this difficulty with your fountain, Quinn!
It is crucial to mention that this red light would not be related to changing the filter, but is an indicator of an issue with the fountain's motor. So that we can troubleshoot with you and see if this can be resolved as well as how we can help if it cannot, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
It is crucial to mention that this red light would not be related to changing the filter, but is an indicator of an issue with the fountain's motor. So that we can troubleshoot with you and see if this can be resolved as well as how we can help if it cannot, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Worst thing I ever bought
on November 5, 2025
Posted by: Brenda1972
from Washington
I bought this fountain about a month and a half ago. I have to fill it to the too every other day to keep the red light off I had to change the filter at 10 days. I would of taken it back had my kids not destroyed the box. I literally just cleaned it yesterday and put new water in it and the red light came on tonight. The filter doesn’t allow the water to flow well to keep the smaller reservoir full. Will never buy this product again.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 6, 2025
Hello Brenda, we are sorry to hear you are having trouble with your pet's fountain flow. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Stopped working after 1wk
on November 9, 2025
Posted by: Britt & Dogs
from Billings, MT
Gender:Female
I got this one week ago and it is already stopped working when you plug it in and put the water in it starts spinning and then stops this thing is a piece of junk and im super disappointed
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 9, 2025
We're so sorry to hear you're having difficulty with your fountain! Please know it's very unusual to have difficulty with such a new fountain; we absolutely want to resolve this for you as soon as possible.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Miss Kitty
Verified Purchase:Yes
easy to put together, easy to use. I love this labor savng device and so does my kitty.
Written by a customer while visiting PetSafe
Customer Rating
1
Complete waste of money
on December 24, 2025
Posted by: AngieK
from Pittsburgh PA
Gender:Female
I can’t say enough bad things about this pet fountain. We have had nothing but trouble with it from the very first day. Sometimes the pump works, and it will dispense water, other times it just turns off and does not work at all. The red light will come on when the bowl is full, the blue light will blink for no reason, all of the instructions about how to reset the light do not work. It has a complete mind of its own. I would not waste a dime on this product, if you were considering getting a pet fountain for your pet I would highly recommend finding a different pet fountain. This one is complete garbage. A complete waste of money.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, December 27, 2025
Thank you for your feedback, we're so sorry to hear this hasn't been working for you! We would love to help find a solution to this, If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
3
Too noisy
on December 30, 2025
Posted by: LazyCat
I like the look and ease of cleaning but do not like how noisy it is! I wish i were able to slow the flow to fix that problem. Still waiting to see if my cat will even warm to it.
Response from PetSafeBy PetSafe® Product Support, January 4, 2026
We're sorry your cat is unsure about this fountain!
For cats who are uncertain about flowing water, it typically will help to leave the fountain unplugged for a few days and allow them to drink from it as a bowl for some time. Once they are comfortable, most timid cats will then accept the fountain when it is plugged back in.
If your cat is still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
For cats who are uncertain about flowing water, it typically will help to leave the fountain unplugged for a few days and allow them to drink from it as a bowl for some time. Once they are comfortable, most timid cats will then accept the fountain when it is plugged back in.
If your cat is still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Bad Design - Breaks Easily
on January 2, 2026
Posted by: pbard
Gender:Male
Had many replaced and finally gave up. Blinks red after time. ALWAYS after cleaning and replacing the filter, no matter how safe we are to protect 'the engine' from water damage. They need to shield this off better and/or give concise directions on how to clean it and what NOT to do if we're doing something wrong. When it works, it works well, again until you need to clean it. Which you SHOULD do - every 2-3 weeks.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 7, 2026
We're so sorry to hear that you've had these difficulties with your fountain. Water damage to the electronic components can usually be prevented by only ever filling the fountain from the bowl, and making sure to never submerge or rinse the base but wipe it down with a damp cloth instead. If you did wish to try this fountain again and have not tried those specific steps, they would likely be helpful in preventing this issue.
We hope your new model of fountain will be a better fit for you, but if you have any questions or there's anything else we can help with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We hope your new model of fountain will be a better fit for you, but if you have any questions or there's anything else we can help with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Not worth the money
on January 14, 2026
Posted by: Bushey93
from Milton, VT
Gender:Female
Not worth the money! Bought less than 2 months ago and it stopped working after 2 months. The motor rubs until the bowl is placed on it the it stops again. Light is ALWAYS red even when full. I have tried all the troubleshooting I can except spend more money to replace the motor!
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 15, 2026
We're sorry to hear you're having difficulty with your fountain!
We can see that you were able to contact our team for further troubleshooting, and we have a replacement fountain set up for you.
Though we cannot be certain what may have caused this particular issue, in case this information is helpful in the future it is worth mentioning that we do recommend always filling the fountain from the bowl and never the tower, and filling to just below the top of the white base. This can help prevent moisture from getting into the motor area and causing damage.
If you have any questions or difficulty in the future, please don't hesitate to contact us here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We can see that you were able to contact our team for further troubleshooting, and we have a replacement fountain set up for you.
Though we cannot be certain what may have caused this particular issue, in case this information is helpful in the future it is worth mentioning that we do recommend always filling the fountain from the bowl and never the tower, and filling to just below the top of the white base. This can help prevent moisture from getting into the motor area and causing damage.
If you have any questions or difficulty in the future, please don't hesitate to contact us here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe