Customer reviews from PetSafe
PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
193
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
34
27%of customers recommend this product.
(
11 out of
41)
Customer Reviews for PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Customer Rating
5
Perfect fountain with 1 wish!
on September 17, 2026
Posted by: JoAnnD
from West Milford NJ
Gender:Female
I've had this for a month or so and love it! So easy to clean with no pump! I change the filter at week 2 and dump/refill every 5 days because my dog brings in a face full of dirt and grass while my cat likes to splash the water with her paws. Its so easy I dont mind but I do wish it was easier to pick up while full. I'm older with arthritic fingers and I got the largest foundation which is quite heavy while full. I used a drying stone underneath which is perfect for catching drip from my dog. If the can just make one that has cut-outs for handles I'd get that one too!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, September 22, 2026
We love to hear how much you are enjoying the fountain and we appreciate your feedback!
Written by a customer while visiting PetSafe
Customer Rating
1
Peaked in highschool
on August 16, 2026
Posted by: Anonymous
from Minnesota
Gender:Female
I had gotten another pet safe water fountain before this and that lasted me about a year before it stopped working. This time I wanted to upgrade to something that would better for my three cats. At first it worked! Great flow, my cats were drinking from it constantly, and it was nice and quiet, and easy to clean. However I only had it for two months before the fountain just stopped working. I tried restarting, unplugging it and plugging it back in, changing the filter, the water wouldnt flow. I tried looking online to see if anyone had the same issue and couldn't find anything. For the price, I expected better reliability and longevity then the cheaper one i had gotten from the same brand more then a year ago.
Response from PetSafeBy PetSafe® Customer Care, August 19, 2026
We are sorry to hear this is happening with your cat's fountain! Our team would love to help resolve this and get your cat's fountain back up and running! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 730pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/.
Written by a customer while visiting PetSafe
Customer Rating
2
Highly Disappointed
on August 5, 2026
Posted by: Jennita27
from Manitowoc, WI
Gender:Female
I bought this approximately 6-7 months ago. Within a short amount of time the light would only blink blue. Now the fountain is not circulating water at all. I bought this because it is pimples so I was hoping to not have the same problems I’ve had with other fountains. I am extremely disappointed as now I will have to go purchase yet another fountain because my 22 year old cat is having a tantrum about only having access to still water.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, August 6, 2026
We are sorry to hear your cat's fountain is no longer working properly, our customer care team would love the opportunity to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us
Written by a customer while visiting PetSafe
Customer Rating
3
Did not last long
on April 30, 2026
Posted by: MamaKat
from Ohio
Gender:Female
This fountain only lasted a few months and then stopped working. I replaced with the Seaside and like it a lot better much easier to clean
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
1
Awful!!!
on April 29, 2026
Posted by: Benno
from Los angeles
Gender:Male
Terrible product. A great idea but lasted a week and a half and leaked all over my wood floor. Also, it’s already broken. I’m gonna post a huge story about this for my 200,000 followers because this is absolute garbage and I’m very upset do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
1
Cat loves it—but it stopped working after 2 months
on April 13, 2026
Posted by: Mark567
from Gainesville
Gender:Male
My cat loves the PetSafe Outlast Water Fountain—he’s drinking more water than ever, which has been fantastic.
That said, after just two months, the unit seems to have developed an electrical issue. The rotator stops after a few seconds unless I press on the circuit board, which obviously isn’t a sustainable fix.
It’s disappointing given how much we like the product otherwise. I’m hoping this is a one-off issue and that PetSafe can help with a replacement, because when it works, it’s excellent.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting PetSafe
Customer Rating
4
Help! Can’t get the light off!
on April 5, 2026
Posted by: Daytrip220
I’m giving it 4 stars because mine came without a filter and now I can’t shut off this bright blinking light so whoever had it before me had to have busted the button under where it plugs in order to turn the light off. I’m really disappointed here. This is day two with this stobe light going off blinding me. The dog loves it! The cat? Not so much who is who I bought it for.
Written by a customer while visiting PetSafe
Customer Rating
2
Hard to clean, stopped working at 6 months
on March 6, 2026
Posted by: Lindsay34
I’ve had this fountain for about six months. Our two cats both like it and use it, it’s quiet enough and the reservoir is nice and large so there seems to be plenty of water for them without needing to refill constantly. I’ve been a little confused by the lights (sometimes the blue light stays on, other times there is no light at all) but I havent bothered to figure out if there is a setting that I inadvertently turned on/off.
My major issue was that it’s really hard to clean by hand - I don’t have a dishwasher and I can’t find a wire brush small enough to fit in the nooks and crannies of the cone or the reservoir where the filter sits.
Until this week when the Light started flashing red, the pump stopped operating and it won’t turn back on. I cleaned the reservoir and unplugged if, tried to reset it, still nothing. Even worse, now the cats are used to the moving water so I need to find a quick replacement fountain to get them to drink anything.
Response from PetSafeBy PetSafe® Customer Care, March 6, 2026
We are sorry to hear you are experiencing this issue with your cat's fountain. As pet parents ourselves we understand how frustrating a situation like this can be, especially when something our pet has grown to rely on is no longer working. Our team would be more than happy to help resolve this with you and help finding the right tools to clean the fountain. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe