Customer reviews from PetSafe
PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
160
4 Stars
41
3 Stars
12
2 Stars
6
1 Star
24
24%of customers recommend this product.
(
7 out of
29)
Customer Reviews for PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Customer Rating
1
Horrible Product
on July 12, 2025
Posted by: Zach E
from Faibault, MN
Gender:Male
Only works for a short period of time then blinking red light I've already had 2 of them in 2 months
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, July 12, 2025
Hi there, we're so sorry to see the trouble you've run into with this fountains. Our products do come with a one year manufacture warranty when purchased New, and we would love to help you find the right solution for this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: Purr4me
from Ohio
Gender:Female
Verified Purchase:Yes
After a month not sure if this was my best option. I like that it is quite and pumpless. I have 8 cats and have to clean it at least weekly and change the filter going longer it becomes slimy and the filter cannot just be rinsed off. The cats don't like the short frop of water their isn’t room for them to get their heads undrr it like they could with the old one.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing
on July 27, 2025
Posted by: solarlight97_6190
[This review was collected as part of a promotion.] Love this! Keeps the water kind of cool throughout the day! The blue light allows you to know everything g is working smoothly. And if it’s flashing red, or solid red, something is going on and needs to be fixed. Whether it’s a part in wrong, needs a cleaning or whatever it may be. I’ve had a few moments where it flashed red. Once was cause it needed a cleaning, another time I cleaned it and it was still red, so I left it unplugged for a day or 2 and now works smoothly again! Definitely recommend for your furry friend!
Response from influenster.comBy PetSafe® Product Support, July 29, 2025
Thanks for this review! We're glad this fountain has been a good addition for you and your pet, and that it's been easy for you to use.
Written by a customer while visiting influenster.com
Customer Rating
4
EXCELLENT KITTY FOUNTAIN
on August 7, 2025
Posted by: Creena
from NJ
Gender:Female
I have purchased 3 fountains prior to this one, the "Outlast" is by far superior to the others! the fountain was extremely easy to assembly and use. My 2 cats took to it immediately. Would definitely recommend and purchase again.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 7, 2025
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the fountain!
Written by a customer while visiting PetSafe
Customer Rating
5
Best pet fountain I ever bought!
on August 20, 2025
Posted by: Alaska Man
from Anchorage Alaska
Gender:Male
Over the last 15 years I've gone through several water fountains this is the best made quietest and it seems that it's going to last. It's easy to clean if you get any scum you can't get out use hot water and vinegar soak it and rinse, it will come clean. The light is the most annoying thing about it they could've really gone a different direction with that, it's annoying but once you get it down it's easy to deal with. Going to buy a second unit for upstairs.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 21, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
1
Piece of junk
on August 30, 2025
Posted by: Anon07
I have bought this product twice this year and within 8 weeks they have both stopped working. I followed the instructions for cleaning and filling the bowl and the motor stopped working both times. Don’t bother buying this product
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, August 30, 2025
We are sorry to hear you are experiencing this issue with your pet's fountain. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Didn't last a week
on September 21, 2025
Posted by: Stew123
from Maine
Gender:Male
The motor broke after a week. I kept the water level high enough and made sure to keep the filter clean. When I unplug it and plug it back in, you hear the motor click and then the light goes from blue to red (even though the water level is fine). If I could give it a 0, I would. I just replaced my old pet fountain after about 3 and a half years of use. I do not recommend this brand.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 21, 2025
We're sorry to hear you're having difficulty with your fountain! It's certainly very unusual to have a motor issue so quickly. So that we can troubleshoot with you and find a solution, please have a clear picture or screenshot of your receipt or order record, and reach out to our team while you're with your fountain. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Everyone should have one
on October 6, 2025
Posted by: Texas cat mom
from Brenham texas
Gender:Female
I bought this a month ago because my cat was just not drinking enough and it was affecting her health. I read that cats like running water so I decided to try. WOW what a difference! Plus this is pumples (great) and easy to clean and use. When I had an issue with the lights the support was fast and friendly! It turned out to be something I had overlooked. I’d highly recommend this product!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, October 7, 2025
We love hearing that this fountain has made such a difference for your cat! We're so glad, too, that we were able to help when you needed assistance and that this fountain has been easy for you to use. Thank you for sharing this review!
Written by a customer while visiting PetSafe