Customer reviews from PetSafe
PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
160
4 Stars
41
3 Stars
12
2 Stars
6
1 Star
24
24%of customers recommend this product.
(
7 out of
29)
Customer Reviews for PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Customer Rating
1
Broke within a month
on October 30, 2024
Posted by: Geog05
This thing is a piece of garbage went to change the filter light started blinking red can't fix it. I'm a mechanical engineer.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, October 30, 2024
We are sorry to hear you are having trouble with your pet's fountain. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Extremely loud
on November 1, 2024
Posted by: Kyndal
Gender:Female
Awful, I hate it - it is the loudest cat fountain I have ever had
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 2, 2024
Thank you for sharing your experience, we are sorry to hear you are having trouble with your pet's fountain. Our team would love to help with this fountain or finding the best fountain for you and your pet! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here - https://support.petsafe.net/
Written by a customer while visiting PetSafe
Customer Rating
1
Nice fountain as long as you dont use the filters
on November 25, 2024
Posted by: catmama5
The filters for this fountain basically render the fountain useless. Whenever there's a filter in my fountain, the fountain barely pumps any water. the amount of water that flows out is equal to not fully turning off a faucet and there being a tiny stream of water left. I have made sure that filter is properly slotted and even tried flipping sides, although it doesn't matter as long as the tab is up and its slotted properly. as soon as i plug the fountain in it pumps its normal flow for about 30 seconds before barely pumping anything. i have come to the conclusion that putting the filter in seals off the flow of water between the bowl and the part that spins the water up. The water level is at an optimal level as well, considering i have a solid blue light. So if you buy this fountain and it mysteriously stops pumping water at full power, take out the filters.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 26, 2024
We're sorry to hear you've had this difficulty with your fountain! Please know that the fountain should be able to operate normally with the filters in place.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Fun
on December 21, 2024
Posted by: shadyame6d0_2018
[This review was collected as part of a promotion.] I love to keep things interesting for my cats (3) and i think this kept them more entertained than hydrated but it worked! It took them a bit to get used to it but it got the job done
Response from influenster.comBy PetSafe®, Product Support, December 26, 2024
Thank you so much for sharing your review with us. We are so happy to hear that your cats love their fountain and finally warmed up to it. We greatly appreciate your feedback.
Written by a customer while visiting influenster.com
Customer Rating
5
Simple to clean
on January 30, 2025
Posted by: nikaaptekar_9061
[This review was collected as part of a promotion.] This fontain is absolutely great! I love that there is no pump (kind of pump), and you just have to change the filters periodically. It's really simple to clean and holds a decent amount of water. My cat is definitely pleased and used it right away with no issues.
Response from influenster.comBy PetSafe® Product Support, January 30, 2025
Thank you for sharing your experience with us! We're so happy to hear your cat is already loving their new fountain, and that it's been a good fit for you, too.
Written by a customer while visiting influenster.com
Customer Rating
1
Probably would not recommend
on January 31, 2025
Posted by: freetobefrankie_1889
[This review was collected as part of a promotion.] I like this product but unfortunately my cat hated it. She refused to use it. The only actual problem with the product was that if filled tok much, it would leak on the back where the cord was and I feared it was a fire hazard
Response from influenster.comBy PetSafe® Product Support, February 2, 2025
We're sorry to hear this fountain has not been the best fit for you and your cat! It is important to mention that though leaking would not be likely to cause an issue for the cord, it can damage the motor if the fountain is overfilled. We do recommend only filling the fountain to the point of the transition between the white and clear portions of the bowl; the fountain will still hold 60 oz. at this level. We're so sorry for any misunderstanding.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
1
Made it to the first water filter change and broke
on February 2, 2025
Posted by: Daniel07
Gender:Male
Nice fountain made it to the first water filter change followed the instructions and now it blinks red and doesn't work properly
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 4, 2025
We are so sorry to hear you are having trouble with your Outlast fountain since that filter change. We would love to help troubleshoot and get this working properly for you and your pets again! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
2
Not as great as expected
on February 18, 2025
Posted by: Daia and Archer
from Plymouth, MN
Gender:Female
We bought this when we got our new cat in Nov 2024, it is now Feb 2025 and it stopped working. It was making a clicking noise due to being low on water. We filled it from the bowl and then noticed it was no longer spinning and the cat mat had a puddle of water in it. Now the light just blinks a pink and blue color. We took off the little cover on the bottom and there is moisture on the battery, cables, and one of the screens on the circuit board is partly black. Why would something holding water, not be water proof or more resistant. I understand its not supposed to get wet, yet it did. I bought it not only because of the new cat but also, the old fountain's motor stopped working after the pet sitter didn't fill up the water high enough when we were gone. Which in turn, is what happened to this one, it was red and made click noise, filled, leaked, and broke.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We're so sorry to hear your fountain has been damaged! When filled from the bowl area with the tray removed as intended, it is unusual for water to get into the areas of the fountain that should be kept dry. This can sometimes happen, however, if the water is filled a bit too high, above the point where the white portion of the bowl transitions to the clear tray. We're so sorry for any difficulty this caused.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe