Customer reviews from PetSafe
PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
193
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
33
25%of customers recommend this product.
(
10 out of
40)
Customer Reviews for PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Customer Rating
4
So convenient
on July 25, 2024
Posted by: samanthar381
[This review was collected as part of a promotion.] I have three dogs, and this 128-ounce water foundation is definitely large enough to accommodate their needs. It’s so quiet when plugged in and keeps the water flowing for freshness.
The instruction manual was extremely easy to follow. The fountain was pretty much assembled in the box, but it had to be dismantled for cleaning and the filtered had to be inserted before use. I put it back together, plugged it in, and it was ready to go.
My only concern is that I try to buy plastic products that are BPA-free. I’m not sure how, or if, it can affect animals, but I would still prefer products without it based on what I’ve read. I didn’t see any information about this on the box or in the manual.
Overall, it’s a great water fountain my pets will definitely use. Thank you, Influenster and PetSafe, for this product for my dogs!
Response from PetSafeBy PetSafe® Product Support, July 25, 2024
Thank you for sharing your experience, Samantha! We're happy to hear this fountain was easy for you to assemble, and we hope all three of your dogs love it!
As dog owners ourselves we can absolutely understand your concerns, too; please know that all of our plastic fountains are BPA free and made with food safe plastic.
If you ever have any further questions, please reach out to our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
As dog owners ourselves we can absolutely understand your concerns, too; please know that all of our plastic fountains are BPA free and made with food safe plastic.
If you ever have any further questions, please reach out to our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
Good for cats
on July 24, 2024
Posted by: karleyu
[This review was collected as part of a promotion.] I don’t have a cat, but use this for my 12 lb dog. He seems to like it. It’s very easy to use and fill up. I would recommend to everyone that has a cat!!!
Response from PetSafeBy customer care, Kurgo, July 25, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting PetSafe
Customer Rating
4
Best water feedee
on July 24, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Our cat Meg was constantly asking for a drink from the bathroom sink, so we knew she would enjoy a fountain that poured a stream of water. We must have looked at dozens online, most much more expensive than this one. Within hours of setting it up at home, she was drinking water from it regularly. The set up was easy, with clear instructions. The parts all seem sturdy and well made. It is virtually silent, easy to clean and refill.
Response from PetSafeBy PetSafe® Product Support, July 24, 2024
We're so happy Meg is already enjoying her new fountain! Thank you so much for taking the time to share this experience with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Dog approved
on July 24, 2024
Posted by: krystenj2
[This review was collected as part of a promotion.] Even though this is for a cat, my small/medium dog enjoys it too. It is super simple to set up and clean. It runs very quietly and is inconspicuous in the corner, although it does obviously need to be close to an outlet. It took my dog a day to warm up to it, but the instructions suggest trying to introduce it to them while unplugged to get them used to it which worked.
Response from PetSafeBy PetSafe® Product Support, July 24, 2024
Thank you for sharing this feedback with us! We're so happy to hear your pup is enjoying their new fountain already.
Written by a customer while visiting PetSafe
Customer Rating
1
Not what I thought. Disappointed !
on July 24, 2024
Posted by: brandydeniseweigelt
[This review was collected as part of a promotion.] I was so excited to receive this for my little Shih Tzu. I thought it would be perfect for her however it only worked for a short time. It worked well for 2 days then cleaned it to refill it with clean water and it flashed red. I did everything the instructions told me to do. I unplugged it, I reset it several times. Nothing worked.
Response from PetSafeBy PetSafe® Product Support, July 24, 2024
We're so sorry to hear you've had trouble with your pet's fountain. We would love to help further troubleshoot and get this issue resolved! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
3
My Cat Approved... So far...
on July 20, 2024
Posted by: shua1
[This review was collected as part of a promotion.] I am hoping that my silly cat won't get chin acne from this since is plastic. I wish it was stainless steel but then again my cat seems to like it so far.
Response from PetSafeBy PetSafe® Product Support, July 21, 2024
Thank you so much for sharing your feedback. If you have any additional questions or concerns, our team is happy to help! Please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
4
Cat waterfall
on July 19, 2024
Posted by: amberj260
[This review was collected as part of a promotion.] Read the directions before to make sure why it’s not working or why the light is blinking. Really easy to clean. Comes with a filter. It leaked, but I think it was user error.
Written by a customer while visiting PetSafe
Customer Rating
4
Seems to make cats happy
on July 18, 2024
Posted by: laurav26
[This review was collected as part of a promotion.] When I first set up the fountain, I kept getting the red light after a few minutes. Finally, the blue light stayed and it kept running for a few days without problem. Then, the red light again. Honestly, I could do without the blue light entirely but when it’s running, my cats do seem to like it. The noise isn’t so loud that it scares them, like another fountain I tried. And it holds a lot of water!
Response from PetSafeBy PetSafe® Product Support, July 18, 2024
We're sorry to hear you've had trouble with the red light on your cat's fountain. We'd love to discuss this with you further and see how we can help! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe