Customer reviews from PetSafe
PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
193
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
34
27%of customers recommend this product.
(
11 out of
41)
Customer Reviews for PetSafe - Outlast 90 oz Pumpless Pet Fountain - White
Customer Rating
1
Probably would not recommend
on January 31, 2025
Posted by: freetobefrankie_1889
[This review was collected as part of a promotion.] I like this product but unfortunately my cat hated it. She refused to use it. The only actual problem with the product was that if filled tok much, it would leak on the back where the cord was and I feared it was a fire hazard
Response from PetSafeBy PetSafe® Product Support, February 2, 2025
We're sorry to hear this fountain has not been the best fit for you and your cat! It is important to mention that though leaking would not be likely to cause an issue for the cord, it can damage the motor if the fountain is overfilled. We do recommend only filling the fountain to the point of the transition between the white and clear portions of the bowl; the fountain will still hold 60 oz. at this level. We're so sorry for any misunderstanding.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Simple to clean
on January 30, 2025
Posted by: nikaaptekar_9061
[This review was collected as part of a promotion.] This fontain is absolutely great! I love that there is no pump (kind of pump), and you just have to change the filters periodically. It's really simple to clean and holds a decent amount of water. My cat is definitely pleased and used it right away with no issues.
Response from PetSafeBy PetSafe® Product Support, January 30, 2025
Thank you for sharing your experience with us! We're so happy to hear your cat is already loving their new fountain, and that it's been a good fit for you, too.
Written by a customer while visiting PetSafe
Customer Rating
5
Fun
on December 21, 2024
Posted by: shadyame6d0_2018
[This review was collected as part of a promotion.] I love to keep things interesting for my cats (3) and i think this kept them more entertained than hydrated but it worked! It took them a bit to get used to it but it got the job done
Response from PetSafeBy PetSafe®, Product Support, December 26, 2024
Thank you so much for sharing your review with us. We are so happy to hear that your cats love their fountain and finally warmed up to it. We greatly appreciate your feedback.
Written by a customer while visiting PetSafe
Customer Rating
5
Thank you so much Petsafe
on December 9, 2024
Posted by: NavyDoc83
from Fostoria Ohio
Gender:Female
I received my water that I hadn't won through an Instagram giveaway. Set up was so easy. Within minutes I had the water flowing but the cats weren't too excited and Ember My Husky was a little leery. I really like the feature that keeps the majority of the water clean while limiting how much they can get at one time. Having a husky I have learned that hair everywhere is a part of everyday life with this waterer her hair stays just on the top shelf which is easily removable and can be cleaned without difficulty leaving the rest of the water clean and ready for use. I will return in a few days and let you know how it's going for now I have one cat that is really enjoying it hopefully the others will follow suit.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 11, 2024
Thank you so much for sharing your experience with us! We're so happy to hear one of your kitties is loving the new fountain! We hope Ember and your other cats come to love it soon, too- if they are still unsure, it may help to unplug it for a few days and let them drink out of it as a bowl before plugging it back in. This will give them time to get used to it and accept it while it is fully quiet and still.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Didn't work right out the box + leaks
on December 2, 2024
Posted by: Teddy2024
Gender:Female
Title says it all. Picked this up from petsmart and it didn't even work for one minute. So I tried to just use it as a regular water bowl but it LEAKS ALL OVER THE FLOOR. So ridiculous.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, December 2, 2024
We're so sorry to hear that you've had these issues with your fountain! We certainly want to get this taken care of for you as soon as possible so your pet can use their new fountain. Please get in touch with our live support team so we can help! They can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Quit working the same night I bought it
on November 25, 2024
Posted by: no fountains that work
from NA
Gender:Male
Worked for 5 hours then the red light started blinking saying water was low when in fact it was full.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 27, 2024
We're so sorry to see that you're having difficulty with your fountain! So that we can troubleshoot with you and see what could be causing this unusual issue, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Nice fountain as long as you dont use the filters
on November 25, 2024
Posted by: catmama5
The filters for this fountain basically render the fountain useless. Whenever there's a filter in my fountain, the fountain barely pumps any water. the amount of water that flows out is equal to not fully turning off a faucet and there being a tiny stream of water left. I have made sure that filter is properly slotted and even tried flipping sides, although it doesn't matter as long as the tab is up and its slotted properly. as soon as i plug the fountain in it pumps its normal flow for about 30 seconds before barely pumping anything. i have come to the conclusion that putting the filter in seals off the flow of water between the bowl and the part that spins the water up. The water level is at an optimal level as well, considering i have a solid blue light. So if you buy this fountain and it mysteriously stops pumping water at full power, take out the filters.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 26, 2024
We're sorry to hear you've had this difficulty with your fountain! Please know that the fountain should be able to operate normally with the filters in place.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Extremely loud
on November 1, 2024
Posted by: Kyndal
Gender:Female
Awful, I hate it - it is the loudest cat fountain I have ever had
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 2, 2024
Thank you for sharing your experience, we are sorry to hear you are having trouble with your pet's fountain. Our team would love to help with this fountain or finding the best fountain for you and your pet! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here - https://support.petsafe.net/
Written by a customer while visiting PetSafe