Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
3
Easy Setup, But Not for Every Pup
on May 13, 2025
Posted by: reneetaylor75873_6020
[This review was collected as part of a promotion.] The PetSafe Outlast Water Fountain was super easy to assemble, and the trickling sound of the water is noticeable but not overly loud—actually kind of soothing. Unfortunately, my elderly dog wasn’t interested in using it at all. I guess the old saying is true: you can’t teach an old dog new tricks. It’s a great concept and seems well-made, just didn’t work for our situation.
Response from PetSafeBy PetSafe® Customer Care, May 14, 2025
Thank you for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
4
Pet water bowl
on May 12, 2025
Posted by: ohmylantaah_1742
[This review was collected as part of a promotion.] I like this pet water bowl, it’s nice with the lights to indicate when the water bowl is close to empty. The filter indicator turned on about 3 weeks of use.
Response from PetSafeBy PetSafe® Customer Care, May 13, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting PetSafe
Customer Rating
5
Good for cats and dogs
on May 12, 2025
Posted by: roxannea44_2458
[This review was collected as part of a promotion.] This is amazing. Initially I thought it was only for cats but I have two dogs and this works amazing for them. Its not too high and not too low for them and can be moved from one room to another. It seems sturdy and wasn't too expensive.
Response from PetSafeBy PetSafe® Customer Care, May 13, 2025
Thank you so much for sharing your experience! We love to hear the fountain is a hit with the whole family!
Written by a customer while visiting PetSafe
Customer Rating
5
Great product
on May 9, 2025
Posted by: jenns68_3748
[This review was collected as part of a promotion.] This thing is great the perfect size for my 3 cats. It lights up red when the water is low so easy to keep track of and is a nice nightlight! I'm really happy with it!
Response from PetSafeBy PetSafe® Product Support, May 12, 2025
Thank you so much for this review! We're so glad this fountain has worked so well for you and your three cats.
Written by a customer while visiting PetSafe
Customer Rating
5
Pump-less easy to clean water fountain
on May 5, 2025
Posted by: basman6_5559
[This review was collected as part of a promotion.] *I received this product for free in exchange for a review*
I’ve always wanted to try a water fountain but was worried my cat wouldn’t like it. This water fountain is unique because it doesn’t have a pump. One great thing about this fountain is that the parts are dishwasher safe, which makes cleaning so easy. But I find hand washing is also easy. There are no annoying crevices to clean, like some other fountains have. When I first opened the box I was overwhelmed by the different parts but it was so easy to assemble, even without the instructions I intuitively knew how to put it together.
I figured my cat would be confused because he’s never seen a water fountain before. So I thought I would place it and let him explore, while still keeping his water bowl nearby. He came to it immediately. He was a little scared of it at first, he wouldn’t go near it. But eventually he did approach and take a few licks initially. He realized it was water and it doesn’t bother now him a few weeks after use.
The water lasts for ages, and my cat enjoys drinking water (it’s 60oz). One thing to note, it is noisy, not excessively but it’s like a water fountain sound. So if you have a small apartment you will hear it constantly. I liked the light feature, so if you wake up in the dark you don’t bump into it. I think if you have multiple cats, they can also drink out of it at the same time which is nice.
Response from PetSafeBy PetSafe® Customer Care, May 6, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
1
HORRIBLE
on April 27, 2025
Posted by: ekryan
This was an awful experience. This fountain completely stopped working after 3 weeks. It is loud and the LES light broke. It now constantly flashes blue. It now does not circulate any water, the blue light just flashes. This is a terrible product. DO NOT buy it - waste of money!
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, April 27, 2025
We're so sorry to hear you've had difficulty with your fountain! It is crucial to mention that a blinking blue light does not mean your fountain is broken; this would be normal after 3 weeks. This light reminds you that it is time to change the filter.
To turn this light off, press the light/status button down until it stops blinking, typically around 10 seconds.
If you have any further difficulty after doing this, please reach out to our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
To turn this light off, press the light/status button down until it stops blinking, typically around 10 seconds.
If you have any further difficulty after doing this, please reach out to our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Isn’t noisy and easy to assemble
on April 23, 2025
Posted by: ashleymastchamberla_1732
[This review was collected as part of a promotion.] Super easy to put together, the quality of the parts and plastic seem pretty durable. I love that it’s super quiet and adds a peaceful water sound in the background. Super easy to take apart and clean or move it to a different location. My cat enjoys it and helps keep her water fresh.
Response from PetSafeBy PetSafe® Customer Care, April 25, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
5
Perfect for cats
on April 23, 2025
Posted by: jacobg59_1671
[This review was collected as part of a promotion.] This pet water bowl is perfect for our inside cat. Quiet and clean it helps ensure my pet never goes without water. The built in led light makes it east to refill when it's getting low.
Response from PetSafeBy PetSafe® Customer Care, April 25, 2025
Thank you so much for sharing your experience! We love to hear the whole family is enjoying the fountain!
Written by a customer while visiting PetSafe