Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
194
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
36
28%of customers recommend this product.
(
12 out of
43)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Waste of money
on October 30, 2026
Posted by: Frans44
from Washington
Gender:Male
Bought this fountain a week ago and the motor already went out. I’m not going to waste more money buying a replacement motor. But I thought people should no it’s a terrible design. The water gets to the motor easily and fries the motor.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 1, 2026
We're sorry to hear your fountain has been damaged! Please know that when used as intended, it would be extremely rare for water to enter the base. It is crucial to never fill the fountain from the back, as well as to avoid overfilling the fountain; both these acts can cause water to overflow into the base.
Your fountain does have a 1 year warranty. We would love to speak with you about your experience directly to fully understand what occurred, and to register your fountain for warranty if possible and see what replacement options we have for you. Please get in touch with us!
Our live support team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Your fountain does have a 1 year warranty. We would love to speak with you about your experience directly to fully understand what occurred, and to register your fountain for warranty if possible and see what replacement options we have for you. Please get in touch with us!
Our live support team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Pumpless water fountain
on October 22, 2026
Posted by: Nique
from Pinehurst NC
Gender:Female
[This review was collected as part of a promotion.] Amazed! My dogs love it! Superb technology!
Thank you for a great product!
Thank you for a great product!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, October 27, 2026
Its great to see you and your pup love the fountain so much!
Written by a customer while visiting PetSafe
Customer Rating
3
on October 3, 2026
Posted by: P365
Outlast Pumpless fountain. I bought this a month or so ago. I like that Holly has plenty of water and I check it pretty regularly to make sure that it is properly filled with water for Holly. However after changing the filter the 1st time. I no longer have a blinking red light. No, I am stuck with the solid red light now. I have followed the instructions read and re read said instructions. Went to the Google machine and followed those directions as well. Which were the same in the booklet. I've seated and reseated the bowl several times. So now instead of the blue light. I have the Solid red light all the time. It's prob. no big deal but, I hope that when it is time to change the filter again that it starts blinking again. At this point I am over trying to figure it out. I guess at least it still runs. If you purchase this item I wish you good luck with it.
Response from PetSafeBy PetSafe® Product Support, October 4, 2026
We're sorry that you're having difficulty with Holly's fountain! This fountain does carry a 1 year warranty, so if we are unable to resolve the issue through troubleshooting, we'll be more than happy to replace it for you if covered under warranty.
Please be with your fountain and get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Please be with your fountain and get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Worst garbage i ever bought, STAY AWAY!!!
on September 28, 2026
Posted by: Anonymous
from Bergenfield, NJ
Gender:Male
If i could give this a negative rating, I would....this is the THIRD time this fountain has completly and totally failed. I followed all the instructions, exactly as the online guide directed, and within two weeks, blinking red light that wont turn off. Ive emptied and refilled this piece of absolute garbage dozens of times, ive pressed the reset button, ive unplugged ans "recalibrated" it...NOTHING but red blinking light....ITS GARBAGE, DONT BUY THIS FOUNTAIN
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, September 29, 2026
We hate to hear your pet's fountain is not working, even after a reset and trouble shooting. This is certainly something our customer care team would be more than happy to get taken care of with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 730pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/.
Written by a customer while visiting PetSafe
Customer Rating
5
Perfect fountain with 1 wish!
on September 17, 2026
Posted by: JoAnnD
from West Milford NJ
Gender:Female
I've had this for a month or so and love it! So easy to clean with no pump! I change the filter at week 2 and dump/refill every 5 days because my dog brings in a face full of dirt and grass while my cat likes to splash the water with her paws. Its so easy I dont mind but I do wish it was easier to pick up while full. I'm older with arthritic fingers and I got the largest foundation which is quite heavy while full. I used a drying stone underneath which is perfect for catching drip from my dog. If the can just make one that has cut-outs for handles I'd get that one too!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, September 22, 2026
We love to hear how much you are enjoying the fountain and we appreciate your feedback!
Written by a customer while visiting PetSafe
Customer Rating
1
Peaked in highschool
on August 16, 2026
Posted by: Anonymous
from Minnesota
Gender:Female
I had gotten another pet safe water fountain before this and that lasted me about a year before it stopped working. This time I wanted to upgrade to something that would better for my three cats. At first it worked! Great flow, my cats were drinking from it constantly, and it was nice and quiet, and easy to clean. However I only had it for two months before the fountain just stopped working. I tried restarting, unplugging it and plugging it back in, changing the filter, the water wouldnt flow. I tried looking online to see if anyone had the same issue and couldn't find anything. For the price, I expected better reliability and longevity then the cheaper one i had gotten from the same brand more then a year ago.
Response from PetSafeBy PetSafe® Customer Care, August 19, 2026
We are sorry to hear this is happening with your cat's fountain! Our team would love to help resolve this and get your cat's fountain back up and running! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 730pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/.
Written by a customer while visiting PetSafe
Customer Rating
2
Highly Disappointed
on August 5, 2026
Posted by: Jennita27
from Manitowoc, WI
Gender:Female
I bought this approximately 6-7 months ago. Within a short amount of time the light would only blink blue. Now the fountain is not circulating water at all. I bought this because it is pimples so I was hoping to not have the same problems I’ve had with other fountains. I am extremely disappointed as now I will have to go purchase yet another fountain because my 22 year old cat is having a tantrum about only having access to still water.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, August 6, 2026
We are sorry to hear your cat's fountain is no longer working properly, our customer care team would love the opportunity to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us
Written by a customer while visiting PetSafe
Customer Rating
3
Did not last long
on April 30, 2026
Posted by: MamaKat
from Ohio
Gender:Female
This fountain only lasted a few months and then stopped working. I replaced with the Seaside and like it a lot better much easier to clean
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe