Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
194
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
36
28%of customers recommend this product.
(
12 out of
43)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Posted by: Chase1
from Texarkana, TX
Gender:Male
Verified Purchase:Yes
Best fountain I’ve ever purchased. Didn’t get slimy and my cat drinks from this one . The filters are more affordable than petlibru and the light adds a nice touch to the fountain at night. Has good water flow too. Automatically slows down at night.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
1
trash
on June 22, 2025
Posted by: acrid
from hartford, ct
Gender:Male
this thing comes broken, never works, just blinks red
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, June 22, 2025
We're so sorry you've had this issue with your fountain! Please know this is certainly not typical, and we absolutely want to get this resolved for you as soon as possible.
So that we can help, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can help, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Fresh flowing water for your kitty
on June 14, 2025
Posted by: katieper_9864
[This review was collected as part of a promotion.] My diva cat will only drink from faucets so having this was so convenient. She loves it and thankfully can’t push it off our countertop🙌🏻🙌🏻🙌🏻
Response from PetSafeBy PetSafe® Product Support, June 15, 2025
It's an honor to know we can provide a fountain worthy of your faucet loving girl. Thank you for taking the time to share her experience!
Written by a customer while visiting PetSafe
Customer Rating
3
Decent, but not the greatest
on June 12, 2025
Posted by: mnhlexky
from Lexington, KY
Gender:Female
I have had this waterer over a year. Overall, the waterer does an ok job. However, I had a Petsafe one with the gray submerged motor and it has done a better job than this one. I thought, being that it is motorless, it would be easier to clean, it was not. With regular tap water, the white film calcifies in the hard to reach places making it a pain to clean. Nice conception, but overall not great. I'll be going back to the other gray one.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
5
So easy and the animals love it
on June 2, 2025
Posted by: lexxible_6120
[This review was collected as part of a promotion.] We had to put the fountain in an easily accessible location because my dog was jealous. He has his own water, of course, but wanted to use this as well. So now my dog and cat share the fountain. It seems to be the only thing they can agree on haha. Easy to use, easy to put together, cat and dog love it.
Response from PetSafeBy PetSafe® Product Support, June 4, 2025
Thank you for sharing the experience your family has had with this fountain! We're so glad your dog and your cat are sharing and loving their new fountain!
Written by a customer while visiting PetSafe
Customer Rating
5
Would highly recommend for cat owners!!
on May 31, 2025
Posted by: brooker282_1398
[This review was collected as part of a promotion.] This pet safe outlast would be perfect for a cat!! Not so much my golden retriever. However, I love the waterfall noise it makes & that it lights up, so no one trips over it at night! If I had a cat, this would be perfect! My dog liked it but struggled getting enough water fast enough & would only drink from the fountain part.
I also loved that it has a filter that was easy to install & would be super easy to replace as well! Setup / assembly was easy & it works exactly as described. The motor is very quiet & the only noise that it makes is that waterfall noise, which is super relaxing!
Response from PetSafeBy PetSafe® Product Support, June 2, 2025
We appreciate you taking the time to share this with us! We're so sorry to hear that this size was not the right fit for your golden, but it is important to mention that we do have two larger sizes that might work better. Please reach out to us! Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Versatile And Easy To Clean
on May 29, 2025
Posted by: brittneyhamby186efa_9970
[This review was collected as part of a promotion.] This pet water fountain is great!
So much better to look at than a standard water bowl. It appears very well made and seems like it will last a long time.
The fountain comes apart easily which makes it a breeze to clean.
We have a small dog and a cat so it’s great that they can both use this to drink from.
So much better to look at than a standard water bowl. It appears very well made and seems like it will last a long time.
The fountain comes apart easily which makes it a breeze to clean.
We have a small dog and a cat so it’s great that they can both use this to drink from.
Response from PetSafeBy PetSafe® Product Support, June 1, 2025
We love hearing that this fountain has been a great fit for your dog and cat, Brittney, and that it's easy for you to clean and use. Thank you for sharing these experiences with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Helped so much
on May 29, 2025
Posted by: jessa77_8354
[This review was collected as part of a promotion.] My cat was hesitant to use it so I left it unplugged at first. Set up was easy and the manual explains it all. I set up the filter, filled it with water and it was ready to use. Clean up is very quick too. The fountain has been very useful because my cat would wander and look for water in the sink when his bowl was empty but now he knows where to go. I’m so happy with this product.
Response from PetSafeBy PetSafe® Product Support, June 1, 2025
Thank you for sharing the experience you and your cat have had with this fountain! It's wonderful to know this has provided a solution for him to drink more water.
Written by a customer while visiting PetSafe