Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
104
4 Stars
25
3 Stars
10
2 Stars
2
1 Star
13
33%of customers recommend this product.
(
5 out of
15)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Junk
on July 11, 2024
Posted by: rachelr384
[This review was collected as part of a promotion.] After 24 hours it started having problems with not being able to filter water. My dogs are like most dogs and always get sand in their water bowl. After they did it stopped working and it had to be taken apart completely
Response from influenster.comBy PetSafe® Customer Care, July 12, 2024
We are sorry to hear you are experiencing this issue with your pup's fountain. Our team would love to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
5
Great dog fountain
on July 11, 2024
Posted by: patriciah188
[This review was collected as part of a promotion.] This water fountain is great, very each to set up. It’s a great value as you don’t need to worry about cleaning a filter. My dog loves it. Nice packaging and scent. Would recommend.
Response from influenster.comBy PetSafe® Customer Care, July 12, 2024
Thank you so much for sharing your feedback! We love to hear how much your pup is enjoying their fountain!
Written by a customer while visiting influenster.com
Customer Rating
5
perfect!
on July 11, 2024
Posted by: janel96
[This review was collected as part of a promotion.] love that i don’t have to constantly change my pets water now that I have this! she was scared to use it at first but now she’s good at drinking from it and i feel good about her water quality
Response from influenster.comBy PetSafe® Customer Care, July 12, 2024
Thank you so much for sharing your experience! We love to hear how much your cat has grown to love the fountain!
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome
on July 13, 2024
Posted by: laurend437_9847
[This review was collected as part of a promotion.] So cool! The lights are so pretty too. It was easy to set up and uses a usb. My cats are all
Intrigued. It makes a nice waterfall like sound. I’m glad my cats will have clean and fresh water.
Intrigued. It makes a nice waterfall like sound. I’m glad my cats will have clean and fresh water.
Response from influenster.comBy PetSafe® Product Support, July 14, 2024
Thanks for your review, Lauren! It's great to hear your cats are all loving their new fountain!
Written by a customer while visiting influenster.com
Customer Rating
4
Durability
on July 13, 2024
Posted by: gramma2003
[This review was collected as part of a promotion.] I have received my pet safe outlast 128 ounce dog dish. My dog is loving it. And I’m loving it. It is very durable. Holds a lot of water and is very stylish. 
Response from influenster.comBy PetSafe® Product Support, July 14, 2024
Thank you so much for sharing your review! We love to hear you and your dog love the Outlast fountain! We appreciate your feedback.
Written by a customer while visiting influenster.com
Customer Rating
5
Convenient, Simple and sounds relaxing!
on July 13, 2024
Posted by: babynelle12
[This review was collected as part of a promotion.] I love this pumpless pet fountain! It's very easy to assemble, clean and disassemble. The box also has a QR code that takes you to the website for more info on how to use the fountain. The bowl holds a lot of water and big enough for more than one dog to share. The lucid and white colors and design fit with any decor! The sound of the fountain is very relaxing as well 💜 It has to be plugged-in for the water to flow out the spout. It uses a USB cable that has a wall adapter included and can be plugged in within 6ft of a power outlet. The manual says to unplug it and let your dog drink out of it to get comfortable using it. She did drink from it that way but still hasn't used it while the fountain motor is on. She is very curious about the fountain but still needs time to get completely comfortable using it. I like the features of a status light for different alerts and that the fountain can conserve power by the motor slowing down at night. It's very convenient, useful and would recommend 👍🏽👍🏽
Written by a customer while visiting influenster.com
Customer Rating
5
Easy set up
on July 14, 2024
Posted by: stephnagy
[This review was collected as part of a promotion.] I received this PetSafe Outlast water fountain free in return for my honest review. It was easy to set up. My Golden Retriever is more interested in it than my cat. I hope my cat gets used to it soon.
Response from influenster.comBy PetSafe® Product Support, July 14, 2024
Thank you for sharing your experience with us! It's wonderful to hear that your golden is already enjoying their new fountain. To help your cat be more comfortable, we would recommend unplugging the fountain and pouring water into the dish area for them to drink. Using the fountain unplugged as a bowl for some time helps most pets who are unsure accept their new fountain, so that when it is plugged back in they are not nervous.
If your cat still is unsure, please reach out to us! Our Customer Care team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
If your cat still is unsure, please reach out to us! Our Customer Care team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
3
Make sure it works well when you purchase it
on July 15, 2024
Posted by: tiffanym328
[This review was collected as part of a promotion.] The only issue that I had with this product is that the electric aspect of it didn't work. So just make sure when you purchase this product that you tested out first to make sure that all functions work well. The packaging itself was really secure I highly believe that this will be really effective for big dogs mainly I'm sure a small dolls can use it too.
Response from influenster.comBy PetSafe® Product Support, July 15, 2024
We're so sorry to hear you've had trouble with your Outlast fountain, Tiffany. So that we may better understand what is happening and help to get this resolved, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com