Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
194
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
36
28%of customers recommend this product.
(
12 out of
43)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Piece of junk
on August 30, 2025
Posted by: Anon07
I have bought this product twice this year and within 8 weeks they have both stopped working. I followed the instructions for cleaning and filling the bowl and the motor stopped working both times. Don’t bother buying this product
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, August 30, 2025
We are sorry to hear you are experiencing this issue with your pet's fountain. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Best pet fountain I ever bought!
on August 20, 2025
Posted by: Alaska Man
from Anchorage Alaska
Gender:Male
Over the last 15 years I've gone through several water fountains this is the best made quietest and it seems that it's going to last. It's easy to clean if you get any scum you can't get out use hot water and vinegar soak it and rinse, it will come clean. The light is the most annoying thing about it they could've really gone a different direction with that, it's annoying but once you get it down it's easy to deal with. Going to buy a second unit for upstairs.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 21, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
4
EXCELLENT KITTY FOUNTAIN
on August 7, 2025
Posted by: Creena
from NJ
Gender:Female
I have purchased 3 fountains prior to this one, the "Outlast" is by far superior to the others! the fountain was extremely easy to assembly and use. My 2 cats took to it immediately. Would definitely recommend and purchase again.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 7, 2025
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the fountain!
Written by a customer while visiting PetSafe
Customer Rating
1
Only worked for 7 months
on July 29, 2025
Posted by: Dan K
from Cincinnati, Ohio
Gender:Male
We bought it in December and it just quit working last night and leaked all the water on the kitchen floor. Will not be buying another as it doesn't last.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 30, 2025
We are sorry to hear you are experiencing this issue with your pet's fountain! Our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing
on July 27, 2025
Posted by: solarlight97_6190
[This review was collected as part of a promotion.] Love this! Keeps the water kind of cool throughout the day! The blue light allows you to know everything g is working smoothly. And if it’s flashing red, or solid red, something is going on and needs to be fixed. Whether it’s a part in wrong, needs a cleaning or whatever it may be. I’ve had a few moments where it flashed red. Once was cause it needed a cleaning, another time I cleaned it and it was still red, so I left it unplugged for a day or 2 and now works smoothly again! Definitely recommend for your furry friend!
Response from PetSafeBy PetSafe® Product Support, July 29, 2025
Thanks for this review! We're glad this fountain has been a good addition for you and your pet, and that it's been easy for you to use.
Written by a customer while visiting PetSafe
Posted by: Piscopo
Verified Purchase:Yes
My cats love it! They cannot get enough of drinking from this fountain as opposed from their old stagnant water bowls.
Written by a customer while visiting PetSafe
Customer Rating
1
Horrible Product
on July 12, 2025
Posted by: Zach E
from Faibault, MN
Gender:Male
Only works for a short period of time then blinking red light I've already had 2 of them in 2 months
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, July 12, 2025
Hi there, we're so sorry to see the trouble you've run into with this fountains. Our products do come with a one year manufacture warranty when purchased New, and we would love to help you find the right solution for this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Best Cat Fountain EVER!!!
on July 11, 2025
Posted by: Aujie
from Reno, NV
Gender:Female
I have used cat fountains in the past and they all had pumps. Even if they the manufacturer tried to make it as quiet as possible, it'd still have a sound. I got this 3 weeks ago and it has been the best purchase I've made. My cat wasn't drinking and was often rushing to the kitchen sink for a drink. I bought this after seeing the faucet-like spout with a bowl at the bottom. I did as instructed (SUPER EASY SET UP) and plugged it in. My cat has never been happier and there is no sound except for the water, acting like a white noise machine for relaxation. The engineer who designed this deserves so much praise! The way it works is using a cone in a cylinder and spinning the cone around causing the water to rise until it spills out of the faucet. They also added a nob below the faucet so the water doesn't splash and gently goes into the bowl. I also LOVE the indicator light they installed in it. It glows blue all the time when the water is at a good capacity, but the moment the water starts to get even a little low the light will turn red and stay red until you refill to the amount it's happy with. It is so simple and easy to assemble/disassemble that it can't even be considered assembling at all!!!! This is a miracle cat drinking fountain and it has saved me sleepless nights from my unhappy kitty. Thank you PetSafe!!!!! This design is the best I could have asked for.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, July 12, 2025
Thank you so much for your feedback. We are so happy to see your kitty enjoying his fountain and is staying hydrated!
Written by a customer while visiting PetSafe