Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
2
Hard to clean, stopped working at 6 months
on March 6, 2026
Posted by: Lindsay34
I’ve had this fountain for about six months. Our two cats both like it and use it, it’s quiet enough and the reservoir is nice and large so there seems to be plenty of water for them without needing to refill constantly. I’ve been a little confused by the lights (sometimes the blue light stays on, other times there is no light at all) but I havent bothered to figure out if there is a setting that I inadvertently turned on/off.
My major issue was that it’s really hard to clean by hand - I don’t have a dishwasher and I can’t find a wire brush small enough to fit in the nooks and crannies of the cone or the reservoir where the filter sits.
Until this week when the Light started flashing red, the pump stopped operating and it won’t turn back on. I cleaned the reservoir and unplugged if, tried to reset it, still nothing. Even worse, now the cats are used to the moving water so I need to find a quick replacement fountain to get them to drink anything.
Response from PetSafeBy PetSafe® Customer Care, March 6, 2026
We are sorry to hear you are experiencing this issue with your cat's fountain. As pet parents ourselves we understand how frustrating a situation like this can be, especially when something our pet has grown to rely on is no longer working. Our team would be more than happy to help resolve this with you and help finding the right tools to clean the fountain. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
4
Help! Can’t get the light off!
on April 5, 2026
Posted by: Daytrip220
I’m giving it 4 stars because mine came without a filter and now I can’t shut off this bright blinking light so whoever had it before me had to have busted the button under where it plugs in order to turn the light off. I’m really disappointed here. This is day two with this stobe light going off blinding me. The dog loves it! The cat? Not so much who is who I bought it for.
Written by a customer while visiting PetSafe
Customer Rating
1
Awful!!!
on April 29, 2026
Posted by: Benno
from Los angeles
Gender:Male
Terrible product. A great idea but lasted a week and a half and leaked all over my wood floor. Also, it’s already broken. I’m gonna post a huge story about this for my 200,000 followers because this is absolute garbage and I’m very upset do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
3
Did not last long
on April 30, 2026
Posted by: MamaKat
from Ohio
Gender:Female
This fountain only lasted a few months and then stopped working. I replaced with the Seaside and like it a lot better much easier to clean
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe