Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
5
So easy and the animals love it
on June 2, 2025
Posted by: lexxible_6120
[This review was collected as part of a promotion.] We had to put the fountain in an easily accessible location because my dog was jealous. He has his own water, of course, but wanted to use this as well. So now my dog and cat share the fountain. It seems to be the only thing they can agree on haha. Easy to use, easy to put together, cat and dog love it.
Response from influenster.comBy PetSafe® Product Support, June 4, 2025
Thank you for sharing the experience your family has had with this fountain! We're so glad your dog and your cat are sharing and loving their new fountain!
Written by a customer while visiting influenster.com
Customer Rating
3
Decent, but not the greatest
on June 12, 2025
Posted by: mnhlexky
from Lexington, KY
Gender:Female
I have had this waterer over a year. Overall, the waterer does an ok job. However, I had a Petsafe one with the gray submerged motor and it has done a better job than this one. I thought, being that it is motorless, it would be easier to clean, it was not. With regular tap water, the white film calcifies in the hard to reach places making it a pain to clean. Nice conception, but overall not great. I'll be going back to the other gray one.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
5
Fresh flowing water for your kitty
on June 14, 2025
Posted by: katieper_9864
[This review was collected as part of a promotion.] My diva cat will only drink from faucets so having this was so convenient. She loves it and thankfully can’t push it off our countertop🙌🏻🙌🏻🙌🏻
Response from influenster.comBy PetSafe® Product Support, June 15, 2025
It's an honor to know we can provide a fountain worthy of your faucet loving girl. Thank you for taking the time to share her experience!
Written by a customer while visiting influenster.com
Customer Rating
1
trash
on June 22, 2025
Posted by: acrid
from hartford, ct
Gender:Male
this thing comes broken, never works, just blinks red
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, June 22, 2025
We're so sorry you've had this issue with your fountain! Please know this is certainly not typical, and we absolutely want to get this resolved for you as soon as possible.
So that we can help, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can help, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Chase1
from Texarkana, TX
Gender:Male
Verified Purchase:Yes
Best fountain I’ve ever purchased. Didn’t get slimy and my cat drinks from this one . The filters are more affordable than petlibru and the light adds a nice touch to the fountain at night. Has good water flow too. Automatically slows down at night.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Best Cat Fountain EVER!!!
on July 11, 2025
Posted by: Aujie
from Reno, NV
Gender:Female
I have used cat fountains in the past and they all had pumps. Even if they the manufacturer tried to make it as quiet as possible, it'd still have a sound. I got this 3 weeks ago and it has been the best purchase I've made. My cat wasn't drinking and was often rushing to the kitchen sink for a drink. I bought this after seeing the faucet-like spout with a bowl at the bottom. I did as instructed (SUPER EASY SET UP) and plugged it in. My cat has never been happier and there is no sound except for the water, acting like a white noise machine for relaxation. The engineer who designed this deserves so much praise! The way it works is using a cone in a cylinder and spinning the cone around causing the water to rise until it spills out of the faucet. They also added a nob below the faucet so the water doesn't splash and gently goes into the bowl. I also LOVE the indicator light they installed in it. It glows blue all the time when the water is at a good capacity, but the moment the water starts to get even a little low the light will turn red and stay red until you refill to the amount it's happy with. It is so simple and easy to assemble/disassemble that it can't even be considered assembling at all!!!! This is a miracle cat drinking fountain and it has saved me sleepless nights from my unhappy kitty. Thank you PetSafe!!!!! This design is the best I could have asked for.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, July 12, 2025
Thank you so much for your feedback. We are so happy to see your kitty enjoying his fountain and is staying hydrated!
Written by a customer while visiting PetSafe
Customer Rating
1
Horrible Product
on July 12, 2025
Posted by: Zach E
from Faibault, MN
Gender:Male
Only works for a short period of time then blinking red light I've already had 2 of them in 2 months
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, July 12, 2025
Hi there, we're so sorry to see the trouble you've run into with this fountains. Our products do come with a one year manufacture warranty when purchased New, and we would love to help you find the right solution for this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: Piscopo
Verified Purchase:Yes
My cats love it! They cannot get enough of drinking from this fountain as opposed from their old stagnant water bowls.
Written by a customer while visiting PetSafe