Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Didn't last a week
on September 21, 2025
Posted by: Stew123
from Maine
Gender:Male
The motor broke after a week. I kept the water level high enough and made sure to keep the filter clean. When I unplug it and plug it back in, you hear the motor click and then the light goes from blue to red (even though the water level is fine). If I could give it a 0, I would. I just replaced my old pet fountain after about 3 and a half years of use. I do not recommend this brand.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 21, 2025
We're sorry to hear you're having difficulty with your fountain! It's certainly very unusual to have a motor issue so quickly. So that we can troubleshoot with you and find a solution, please have a clear picture or screenshot of your receipt or order record, and reach out to our team while you're with your fountain. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Piece of junk
on August 30, 2025
Posted by: Anon07
I have bought this product twice this year and within 8 weeks they have both stopped working. I followed the instructions for cleaning and filling the bowl and the motor stopped working both times. Don’t bother buying this product
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, August 30, 2025
We are sorry to hear you are experiencing this issue with your pet's fountain. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Best pet fountain I ever bought!
on August 20, 2025
Posted by: Alaska Man
from Anchorage Alaska
Gender:Male
Over the last 15 years I've gone through several water fountains this is the best made quietest and it seems that it's going to last. It's easy to clean if you get any scum you can't get out use hot water and vinegar soak it and rinse, it will come clean. The light is the most annoying thing about it they could've really gone a different direction with that, it's annoying but once you get it down it's easy to deal with. Going to buy a second unit for upstairs.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 21, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
4
EXCELLENT KITTY FOUNTAIN
on August 7, 2025
Posted by: Creena
from NJ
Gender:Female
I have purchased 3 fountains prior to this one, the "Outlast" is by far superior to the others! the fountain was extremely easy to assembly and use. My 2 cats took to it immediately. Would definitely recommend and purchase again.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 7, 2025
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the fountain!
Written by a customer while visiting PetSafe
Customer Rating
1
Only worked for 7 months
on July 29, 2025
Posted by: Dan K
from Cincinnati, Ohio
Gender:Male
We bought it in December and it just quit working last night and leaked all the water on the kitchen floor. Will not be buying another as it doesn't last.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 30, 2025
We are sorry to hear you are experiencing this issue with your pet's fountain! Our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing
on July 27, 2025
Posted by: solarlight97_6190
[This review was collected as part of a promotion.] Love this! Keeps the water kind of cool throughout the day! The blue light allows you to know everything g is working smoothly. And if it’s flashing red, or solid red, something is going on and needs to be fixed. Whether it’s a part in wrong, needs a cleaning or whatever it may be. I’ve had a few moments where it flashed red. Once was cause it needed a cleaning, another time I cleaned it and it was still red, so I left it unplugged for a day or 2 and now works smoothly again! Definitely recommend for your furry friend!
Response from PetSafeBy PetSafe® Product Support, July 29, 2025
Thanks for this review! We're glad this fountain has been a good addition for you and your pet, and that it's been easy for you to use.
Written by a customer while visiting PetSafe
Posted by: Piscopo
Verified Purchase:Yes
My cats love it! They cannot get enough of drinking from this fountain as opposed from their old stagnant water bowls.
Written by a customer while visiting PetSafe
Customer Rating
1
Horrible Product
on July 12, 2025
Posted by: Zach E
from Faibault, MN
Gender:Male
Only works for a short period of time then blinking red light I've already had 2 of them in 2 months
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, July 12, 2025
Hi there, we're so sorry to see the trouble you've run into with this fountains. Our products do come with a one year manufacture warranty when purchased New, and we would love to help you find the right solution for this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe