Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
194
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
36
28%of customers recommend this product.
(
12 out of
43)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
3
Too noisy
on December 30, 2025
Posted by: LazyCat
I like the look and ease of cleaning but do not like how noisy it is! I wish i were able to slow the flow to fix that problem. Still waiting to see if my cat will even warm to it.
Response from PetSafeBy PetSafe® Product Support, January 4, 2026
We're sorry your cat is unsure about this fountain!
For cats who are uncertain about flowing water, it typically will help to leave the fountain unplugged for a few days and allow them to drink from it as a bowl for some time. Once they are comfortable, most timid cats will then accept the fountain when it is plugged back in.
If your cat is still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
For cats who are uncertain about flowing water, it typically will help to leave the fountain unplugged for a few days and allow them to drink from it as a bowl for some time. Once they are comfortable, most timid cats will then accept the fountain when it is plugged back in.
If your cat is still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Complete waste of money
on December 24, 2025
Posted by: AngieK
from Pittsburgh PA
Gender:Female
I can’t say enough bad things about this pet fountain. We have had nothing but trouble with it from the very first day. Sometimes the pump works, and it will dispense water, other times it just turns off and does not work at all. The red light will come on when the bowl is full, the blue light will blink for no reason, all of the instructions about how to reset the light do not work. It has a complete mind of its own. I would not waste a dime on this product, if you were considering getting a pet fountain for your pet I would highly recommend finding a different pet fountain. This one is complete garbage. A complete waste of money.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, December 27, 2025
Thank you for your feedback, we're so sorry to hear this hasn't been working for you! We would love to help find a solution to this, If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: Miss Kitty
Verified Purchase:Yes
easy to put together, easy to use. I love this labor savng device and so does my kitty.
Written by a customer while visiting PetSafe
Customer Rating
1
Stopped working after 1wk
on November 9, 2025
Posted by: Britt & Dogs
from Billings, MT
Gender:Female
I got this one week ago and it is already stopped working when you plug it in and put the water in it starts spinning and then stops this thing is a piece of junk and im super disappointed
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 9, 2025
We're so sorry to hear you're having difficulty with your fountain! Please know it's very unusual to have difficulty with such a new fountain; we absolutely want to resolve this for you as soon as possible.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Worst thing I ever bought
on November 5, 2025
Posted by: Brenda1972
from Washington
I bought this fountain about a month and a half ago. I have to fill it to the too every other day to keep the red light off I had to change the filter at 10 days. I would of taken it back had my kids not destroyed the box. I literally just cleaned it yesterday and put new water in it and the red light came on tonight. The filter doesn’t allow the water to flow well to keep the smaller reservoir full. Will never buy this product again.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 6, 2025
Hello Brenda, we are sorry to hear you are having trouble with your pet's fountain flow. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Broken
on October 28, 2025
Posted by: Quinn H
from Cincinnati, OH
Gender:Male
We had this fountain for 3 weeks. The filter was due for a change. Changed the filter and now only blinks red.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, October 29, 2025
We're sorry to hear you're having this difficulty with your fountain, Quinn!
It is crucial to mention that this red light would not be related to changing the filter, but is an indicator of an issue with the fountain's motor. So that we can troubleshoot with you and see if this can be resolved as well as how we can help if it cannot, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
It is crucial to mention that this red light would not be related to changing the filter, but is an indicator of an issue with the fountain's motor. So that we can troubleshoot with you and see if this can be resolved as well as how we can help if it cannot, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Everyone should have one
on October 6, 2025
Posted by: Texas cat mom
from Brenham texas
Gender:Female
I bought this a month ago because my cat was just not drinking enough and it was affecting her health. I read that cats like running water so I decided to try. WOW what a difference! Plus this is pumples (great) and easy to clean and use. When I had an issue with the lights the support was fast and friendly! It turned out to be something I had overlooked. I’d highly recommend this product!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, October 7, 2025
We love hearing that this fountain has made such a difference for your cat! We're so glad, too, that we were able to help when you needed assistance and that this fountain has been easy for you to use. Thank you for sharing this review!
Written by a customer while visiting PetSafe
Customer Rating
1
Didn't last a week
on September 21, 2025
Posted by: Stew123
from Maine
Gender:Male
The motor broke after a week. I kept the water level high enough and made sure to keep the filter clean. When I unplug it and plug it back in, you hear the motor click and then the light goes from blue to red (even though the water level is fine). If I could give it a 0, I would. I just replaced my old pet fountain after about 3 and a half years of use. I do not recommend this brand.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 21, 2025
We're sorry to hear you're having difficulty with your fountain! It's certainly very unusual to have a motor issue so quickly. So that we can troubleshoot with you and find a solution, please have a clear picture or screenshot of your receipt or order record, and reach out to our team while you're with your fountain. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe