Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Not a great purchase, don’t recommend
on September 3, 2024
Posted by: naseemat
[This review was collected as part of a promotion.] This was a good idea, but its large size made it overly cumbersome and unfortunately it didn’t work well and my dog didn’t like it. It’s a multi part system and the water goes in between the parts which makes it messy and difficult to clean. The filter needs to be changed too frequently and it was overall a miss.
Response from influenster.comBy PetSafe® Product Support, September 3, 2024
We're so sorry to hear the fountain did not meet expectations. Our Customer Care team would love to discuss this with you further to better understand experience and determine the right solution for you and your pup! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
3
Not for my dogs but great overall concept
on September 5, 2024
Posted by: sarahl254
[This review was collected as part of a promotion.] I really like the concept of this product as far as keeping the water clean and filtered as it is constantly flowing for pets to drink. The amount of water that this product holds is reasonable. My dogs were very skeptical of the product because of the light that stays on and the difference in what they have always been used to. I didn’t like that there was a light that stayed on and that it was a little bit noisy. It wasn’t for my dogs, but it is worth a try if you think it is something your pets would like.
Response from influenster.comBy PetSafe® Product Support, September 5, 2024
We're sorry to hear that this fountain was not to your dogs' preferences, Sarah!
We would love to speak with you about this directly, to see if a different type of fountain may be a better fit for them. Please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
We would love to speak with you about this directly, to see if a different type of fountain may be a better fit for them. Please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect for dogs
on September 17, 2024
Posted by: yanelit2
[This review was collected as part of a promotion.] My both dogs love them . I like how small is that it does not take much space and it is super easy to clean. I highly recommend it. It is the perfect size
Response from influenster.comBy PetSafe® Product Support, September 18, 2024
Thank you so much for taking the time to share your experience with us, Yaneli. We are so glad to hear your dogs are loving the fountain. We appreciate your review!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to assemble, works well, but additional expense 💵
on September 18, 2024
Posted by: marniebasswardlaw
[This review was collected as part of a promotion.] Instructions are easy to follow and product is easy to assemble. The amount of water it holds is enough to satisfy a big dog for the entire day. My two dogs had no problem drinking from it immediately and I find the sound of the fountain to be tranquil. My only complaint is that the filter needed to be changed after only a week. To have to purchase filters monthly adds an additional expense to our budget. 💰
Response from influenster.comBy PetSafe® Product Support, September 18, 2024
Thank you for sharing your experience with us! We're happy to hear your dogs are enjoying their new fountain!
Though timeframes will vary for each household, most homes change their filter at around three weeks. Cleaning the fountain itself every 1-2 weeks will typically help increase filter lifespan.
If you have any questions about your fountain or there's anything we can help you with, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Though timeframes will vary for each household, most homes change their filter at around three weeks. Cleaning the fountain itself every 1-2 weeks will typically help increase filter lifespan.
If you have any questions about your fountain or there's anything we can help you with, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
1
Broke within a month
on October 30, 2024
Posted by: Geog05
This thing is a piece of garbage went to change the filter light started blinking red can't fix it. I'm a mechanical engineer.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, October 30, 2024
We are sorry to hear you are having trouble with your pet's fountain. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Extremely loud
on November 1, 2024
Posted by: Kyndal
Gender:Female
Awful, I hate it - it is the loudest cat fountain I have ever had
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 2, 2024
Thank you for sharing your experience, we are sorry to hear you are having trouble with your pet's fountain. Our team would love to help with this fountain or finding the best fountain for you and your pet! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here - https://support.petsafe.net/
Written by a customer while visiting PetSafe
Customer Rating
1
Nice fountain as long as you dont use the filters
on November 25, 2024
Posted by: catmama5
The filters for this fountain basically render the fountain useless. Whenever there's a filter in my fountain, the fountain barely pumps any water. the amount of water that flows out is equal to not fully turning off a faucet and there being a tiny stream of water left. I have made sure that filter is properly slotted and even tried flipping sides, although it doesn't matter as long as the tab is up and its slotted properly. as soon as i plug the fountain in it pumps its normal flow for about 30 seconds before barely pumping anything. i have come to the conclusion that putting the filter in seals off the flow of water between the bowl and the part that spins the water up. The water level is at an optimal level as well, considering i have a solid blue light. So if you buy this fountain and it mysteriously stops pumping water at full power, take out the filters.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 26, 2024
We're sorry to hear you've had this difficulty with your fountain! Please know that the fountain should be able to operate normally with the filters in place.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Thank you so much Petsafe
on December 9, 2024
Posted by: NavyDoc83
from Fostoria Ohio
Gender:Female
I received my water that I hadn't won through an Instagram giveaway. Set up was so easy. Within minutes I had the water flowing but the cats weren't too excited and Ember My Husky was a little leery. I really like the feature that keeps the majority of the water clean while limiting how much they can get at one time. Having a husky I have learned that hair everywhere is a part of everyday life with this waterer her hair stays just on the top shelf which is easily removable and can be cleaned without difficulty leaving the rest of the water clean and ready for use. I will return in a few days and let you know how it's going for now I have one cat that is really enjoying it hopefully the others will follow suit.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 11, 2024
Thank you so much for sharing your experience with us! We're so happy to hear one of your kitties is loving the new fountain! We hope Ember and your other cats come to love it soon, too- if they are still unsure, it may help to unplug it for a few days and let them drink out of it as a bowl before plugging it back in. This will give them time to get used to it and accept it while it is fully quiet and still.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe