Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
104
4 Stars
25
3 Stars
10
2 Stars
2
1 Star
13
33%of customers recommend this product.
(
5 out of
15)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Worst thing I ever bought
on November 5, 2025
Posted by: Brenda1972
from Washington
I bought this fountain about a month and a half ago. I have to fill it to the too every other day to keep the red light off I had to change the filter at 10 days. I would of taken it back had my kids not destroyed the box. I literally just cleaned it yesterday and put new water in it and the red light came on tonight. The filter doesn’t allow the water to flow well to keep the smaller reservoir full. Will never buy this product again.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 6, 2025
Hello Brenda, we are sorry to hear you are having trouble with your pet's fountain flow. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Stopped working after 1wk
on November 9, 2025
Posted by: Britt & Dogs
from Billings, MT
Gender:Female
I got this one week ago and it is already stopped working when you plug it in and put the water in it starts spinning and then stops this thing is a piece of junk and im super disappointed
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 9, 2025
We're so sorry to hear you're having difficulty with your fountain! Please know it's very unusual to have difficulty with such a new fountain; we absolutely want to resolve this for you as soon as possible.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe