Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
194
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
36
28%of customers recommend this product.
(
12 out of
43)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Awful!!!
on April 29, 2026
Posted by: Benno
from Los angeles
Gender:Male
Terrible product. A great idea but lasted a week and a half and leaked all over my wood floor. Also, it’s already broken. I’m gonna post a huge story about this for my 200,000 followers because this is absolute garbage and I’m very upset do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
1
Cat loves it—but it stopped working after 2 months
on April 13, 2026
Posted by: Mark567
from Gainesville
Gender:Male
My cat loves the PetSafe Outlast Water Fountain—he’s drinking more water than ever, which has been fantastic.
That said, after just two months, the unit seems to have developed an electrical issue. The rotator stops after a few seconds unless I press on the circuit board, which obviously isn’t a sustainable fix.
It’s disappointing given how much we like the product otherwise. I’m hoping this is a one-off issue and that PetSafe can help with a replacement, because when it works, it’s excellent.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting PetSafe
Customer Rating
4
Help! Can’t get the light off!
on April 5, 2026
Posted by: Daytrip220
I’m giving it 4 stars because mine came without a filter and now I can’t shut off this bright blinking light so whoever had it before me had to have busted the button under where it plugs in order to turn the light off. I’m really disappointed here. This is day two with this stobe light going off blinding me. The dog loves it! The cat? Not so much who is who I bought it for.
Written by a customer while visiting PetSafe
Customer Rating
2
Hard to clean, stopped working at 6 months
on March 6, 2026
Posted by: Lindsay34
I’ve had this fountain for about six months. Our two cats both like it and use it, it’s quiet enough and the reservoir is nice and large so there seems to be plenty of water for them without needing to refill constantly. I’ve been a little confused by the lights (sometimes the blue light stays on, other times there is no light at all) but I havent bothered to figure out if there is a setting that I inadvertently turned on/off.
My major issue was that it’s really hard to clean by hand - I don’t have a dishwasher and I can’t find a wire brush small enough to fit in the nooks and crannies of the cone or the reservoir where the filter sits.
Until this week when the Light started flashing red, the pump stopped operating and it won’t turn back on. I cleaned the reservoir and unplugged if, tried to reset it, still nothing. Even worse, now the cats are used to the moving water so I need to find a quick replacement fountain to get them to drink anything.
Response from PetSafeBy PetSafe® Customer Care, March 6, 2026
We are sorry to hear you are experiencing this issue with your cat's fountain. As pet parents ourselves we understand how frustrating a situation like this can be, especially when something our pet has grown to rely on is no longer working. Our team would be more than happy to help resolve this with you and help finding the right tools to clean the fountain. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
2
Great idea, but hard to clean!
on February 28, 2026
Posted by: Catty5555
We get black and pink film in places that are nearly impossible to clean. Very disappointing.
Response from PetSafeBy PetSafe® Customer Care, February 28, 2026
We are sorry to hear you are having trouble cleaning your pet's fountain. Our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Works great for a month and then dies
on February 26, 2026
Posted by: Bummer of product
Gender:Female
I have had mine for about a month; it ran good at first. Now it runs for a few seconds, turns red, then blinks red and quits.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 26, 2026
We're sorry to see you're having difficulty with your fountain!
So that we can troubleshoot with you and find a solution, please have a clear picture or screenshot of your order record or receipt and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can troubleshoot with you and find a solution, please have a clear picture or screenshot of your order record or receipt and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Not worth the money
on January 14, 2026
Posted by: Bushey93
from Milton, VT
Gender:Female
Not worth the money! Bought less than 2 months ago and it stopped working after 2 months. The motor rubs until the bowl is placed on it the it stops again. Light is ALWAYS red even when full. I have tried all the troubleshooting I can except spend more money to replace the motor!
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 15, 2026
We're sorry to hear you're having difficulty with your fountain!
We can see that you were able to contact our team for further troubleshooting, and we have a replacement fountain set up for you.
Though we cannot be certain what may have caused this particular issue, in case this information is helpful in the future it is worth mentioning that we do recommend always filling the fountain from the bowl and never the tower, and filling to just below the top of the white base. This can help prevent moisture from getting into the motor area and causing damage.
If you have any questions or difficulty in the future, please don't hesitate to contact us here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We can see that you were able to contact our team for further troubleshooting, and we have a replacement fountain set up for you.
Though we cannot be certain what may have caused this particular issue, in case this information is helpful in the future it is worth mentioning that we do recommend always filling the fountain from the bowl and never the tower, and filling to just below the top of the white base. This can help prevent moisture from getting into the motor area and causing damage.
If you have any questions or difficulty in the future, please don't hesitate to contact us here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Bad Design - Breaks Easily
on January 2, 2026
Posted by: pbard
Gender:Male
Had many replaced and finally gave up. Blinks red after time. ALWAYS after cleaning and replacing the filter, no matter how safe we are to protect 'the engine' from water damage. They need to shield this off better and/or give concise directions on how to clean it and what NOT to do if we're doing something wrong. When it works, it works well, again until you need to clean it. Which you SHOULD do - every 2-3 weeks.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 7, 2026
We're so sorry to hear that you've had these difficulties with your fountain. Water damage to the electronic components can usually be prevented by only ever filling the fountain from the bowl, and making sure to never submerge or rinse the base but wipe it down with a damp cloth instead. If you did wish to try this fountain again and have not tried those specific steps, they would likely be helpful in preventing this issue.
We hope your new model of fountain will be a better fit for you, but if you have any questions or there's anything else we can help with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We hope your new model of fountain will be a better fit for you, but if you have any questions or there's anything else we can help with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe