Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
104
4 Stars
25
3 Stars
10
2 Stars
2
1 Star
13
33%of customers recommend this product.
(
5 out of
15)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
4
Nice addition for your pets health
on May 19, 2025
Posted by: jackiel164_593
[This review was collected as part of a promotion.] I love this pet water fountain. It’s very easy to set up and use. It comes in different sizes and even the smaller one is sufficient for my medium sized dog. It does a great job filtering out the water for your pets consumption.
Response from influenster.comBy PetSafe® Product Support, May 21, 2025
We're so happy your pup loves their new fountain! Thank you for taking the time to share this experience with us.
Written by a customer while visiting influenster.com
Customer Rating
5
Works as it should be
on May 20, 2025
Posted by: vannan1_3310
[This review was collected as part of a promotion.] I used this for my dog and it works as it should be. Pretty convenient especially with my busy schedule I can ensure my dog's water is always available and he is hydrated
Response from influenster.comBy PetSafe® Customer Care, May 22, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect for small pets!
on May 20, 2025
Posted by: alexn112_8352
[This review was collected as part of a promotion.] I love this pumpless pet fountain! It's super quiet and easy to clean, and my cat drinks more water now. No cords or motors to worry about, and the water stays fresh all day. Perfect for small pets!
Response from influenster.comBy PetSafe® Customer Care, May 20, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
2
Mold in the “pump,” design really needs work, don’
on May 23, 2025
Posted by: briannam387_6313
[This review was collected as part of a promotion.] This is the first pet fountain I’ve tried, and I see what they were trying to do, but it’s just not worth the effort for me. The filter doesn’t really do much to keep the water any cleaner than a regular water bowl. And when I would take it apart to do a proper cleaning, there seemed to be mold growing on the inside crevices of the “pump,” and there’s no easy way to clean it. Maybe it wouldn’t be an issue with stainless steel? Even without the mold issue, there’s still too many pieces to have to clean, and I don’t love the idea of putting it in the dishwasher. I honestly gave up on it after about 2-3 weeks of use. MAYBE it would be slightly less annoying if it came with another bowl, but that’s already like half of the whole fountain. Looking at the price (I was sent this to try for free), that should have been included along with more filters… but even then it’s ridiculous. And to expect people to replace the filter so often when it doesn’t really do anything to begin with…
The whole design needs work. I really wouldn’t bother with this.
The whole design needs work. I really wouldn’t bother with this.
Response from influenster.comBy PetSafe® Product Support, May 25, 2025
We're sorry to hear you've had difficulty with your fountain! We can certainly provide information for you and see how we may be able to help.
It is crucial to mention that mold would be extremely rare when the fountain is cleaned as intended, but slight residue from the carbon filter can occur more often and would be normal. We do recommend fully disassembling and cleaning the fountain every 1-2 weeks. These pieces are dishwasher safe, so placing them on the top rack of your dishwasher would not damage them.
Additionally, these filters do remove bad tastes and odors from tap water to make it more palatable for your pet to drink; we do apologize for any confusion. If your pet drinks tap water just as readily as filtered water, this fountain can certainly be operated without the filters if you would prefer. Most homes that use filters change theirs at around 2-4 weeks.
If you feel a stainless steel fountain would be a better fit for your preferences and would like to discuss this option with us, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
It is crucial to mention that mold would be extremely rare when the fountain is cleaned as intended, but slight residue from the carbon filter can occur more often and would be normal. We do recommend fully disassembling and cleaning the fountain every 1-2 weeks. These pieces are dishwasher safe, so placing them on the top rack of your dishwasher would not damage them.
Additionally, these filters do remove bad tastes and odors from tap water to make it more palatable for your pet to drink; we do apologize for any confusion. If your pet drinks tap water just as readily as filtered water, this fountain can certainly be operated without the filters if you would prefer. Most homes that use filters change theirs at around 2-4 weeks.
If you feel a stainless steel fountain would be a better fit for your preferences and would like to discuss this option with us, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Quiet!
on May 27, 2025
Posted by: giveno_funks_435
[This review was collected as part of a promotion.] My kitties love it and that’s what matters. I will say there are little nooks and crannies that can be a pain to clean but I just use a little spoolie to get in the and scrub. Other then that it runs quiet and keeps the kitties water nice and clean!
Response from influenster.comBy PetSafe® Customer Care, May 29, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Helped so much
on May 29, 2025
Posted by: jessa77_8354
[This review was collected as part of a promotion.] My cat was hesitant to use it so I left it unplugged at first. Set up was easy and the manual explains it all. I set up the filter, filled it with water and it was ready to use. Clean up is very quick too. The fountain has been very useful because my cat would wander and look for water in the sink when his bowl was empty but now he knows where to go. I’m so happy with this product.
Response from influenster.comBy PetSafe® Product Support, June 1, 2025
Thank you for sharing the experience you and your cat have had with this fountain! It's wonderful to know this has provided a solution for him to drink more water.
Written by a customer while visiting influenster.com
Customer Rating
5
Versatile And Easy To Clean
on May 29, 2025
Posted by: brittneyhamby186efa_9970
[This review was collected as part of a promotion.] This pet water fountain is great!
So much better to look at than a standard water bowl. It appears very well made and seems like it will last a long time.
The fountain comes apart easily which makes it a breeze to clean.
We have a small dog and a cat so it’s great that they can both use this to drink from.
So much better to look at than a standard water bowl. It appears very well made and seems like it will last a long time.
The fountain comes apart easily which makes it a breeze to clean.
We have a small dog and a cat so it’s great that they can both use this to drink from.
Response from influenster.comBy PetSafe® Product Support, June 1, 2025
We love hearing that this fountain has been a great fit for your dog and cat, Brittney, and that it's easy for you to clean and use. Thank you for sharing these experiences with us!
Written by a customer while visiting influenster.com
Customer Rating
5
Would highly recommend for cat owners!!
on May 31, 2025
Posted by: brooker282_1398
[This review was collected as part of a promotion.] This pet safe outlast would be perfect for a cat!! Not so much my golden retriever. However, I love the waterfall noise it makes & that it lights up, so no one trips over it at night! If I had a cat, this would be perfect! My dog liked it but struggled getting enough water fast enough & would only drink from the fountain part.
I also loved that it has a filter that was easy to install & would be super easy to replace as well! Setup / assembly was easy & it works exactly as described. The motor is very quiet & the only noise that it makes is that waterfall noise, which is super relaxing!
Response from influenster.comBy PetSafe® Product Support, June 2, 2025
We appreciate you taking the time to share this with us! We're so sorry to hear that this size was not the right fit for your golden, but it is important to mention that we do have two larger sizes that might work better. Please reach out to us! Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com