Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
104
4 Stars
25
3 Stars
10
2 Stars
2
1 Star
13
33%of customers recommend this product.
(
5 out of
15)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
5
Perfect for dogs
on September 17, 2024
Posted by: yanelit2
[This review was collected as part of a promotion.] My both dogs love them . I like how small is that it does not take much space and it is super easy to clean. I highly recommend it. It is the perfect size
Response from influenster.comBy PetSafe® Product Support, September 18, 2024
Thank you so much for taking the time to share your experience with us, Yaneli. We are so glad to hear your dogs are loving the fountain. We appreciate your review!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to assemble, works well, but additional expense 💵
on September 18, 2024
Posted by: marniebasswardlaw
[This review was collected as part of a promotion.] Instructions are easy to follow and product is easy to assemble. The amount of water it holds is enough to satisfy a big dog for the entire day. My two dogs had no problem drinking from it immediately and I find the sound of the fountain to be tranquil. My only complaint is that the filter needed to be changed after only a week. To have to purchase filters monthly adds an additional expense to our budget. 💰
Response from influenster.comBy PetSafe® Product Support, September 18, 2024
Thank you for sharing your experience with us! We're happy to hear your dogs are enjoying their new fountain!
Though timeframes will vary for each household, most homes change their filter at around three weeks. Cleaning the fountain itself every 1-2 weeks will typically help increase filter lifespan.
If you have any questions about your fountain or there's anything we can help you with, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Though timeframes will vary for each household, most homes change their filter at around three weeks. Cleaning the fountain itself every 1-2 weeks will typically help increase filter lifespan.
If you have any questions about your fountain or there's anything we can help you with, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Thank you so much Petsafe
on December 9, 2024
Posted by: NavyDoc83
from Fostoria Ohio
Gender:Female
I received my water that I hadn't won through an Instagram giveaway. Set up was so easy. Within minutes I had the water flowing but the cats weren't too excited and Ember My Husky was a little leery. I really like the feature that keeps the majority of the water clean while limiting how much they can get at one time. Having a husky I have learned that hair everywhere is a part of everyday life with this waterer her hair stays just on the top shelf which is easily removable and can be cleaned without difficulty leaving the rest of the water clean and ready for use. I will return in a few days and let you know how it's going for now I have one cat that is really enjoying it hopefully the others will follow suit.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 11, 2024
Thank you so much for sharing your experience with us! We're so happy to hear one of your kitties is loving the new fountain! We hope Ember and your other cats come to love it soon, too- if they are still unsure, it may help to unplug it for a few days and let them drink out of it as a bowl before plugging it back in. This will give them time to get used to it and accept it while it is fully quiet and still.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Fun
on December 21, 2024
Posted by: shadyame6d0_2018
[This review was collected as part of a promotion.] I love to keep things interesting for my cats (3) and i think this kept them more entertained than hydrated but it worked! It took them a bit to get used to it but it got the job done
Response from influenster.comBy PetSafe®, Product Support, December 26, 2024
Thank you so much for sharing your review with us. We are so happy to hear that your cats love their fountain and finally warmed up to it. We greatly appreciate your feedback.
Written by a customer while visiting influenster.com
Customer Rating
1
Probably would not recommend
on January 31, 2025
Posted by: freetobefrankie_1889
[This review was collected as part of a promotion.] I like this product but unfortunately my cat hated it. She refused to use it. The only actual problem with the product was that if filled tok much, it would leak on the back where the cord was and I feared it was a fire hazard
Response from influenster.comBy PetSafe® Product Support, February 2, 2025
We're sorry to hear this fountain has not been the best fit for you and your cat! It is important to mention that though leaking would not be likely to cause an issue for the cord, it can damage the motor if the fountain is overfilled. We do recommend only filling the fountain to the point of the transition between the white and clear portions of the bowl; the fountain will still hold 60 oz. at this level. We're so sorry for any misunderstanding.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
1
Made it to the first water filter change and broke
on February 2, 2025
Posted by: Daniel07
Gender:Male
Nice fountain made it to the first water filter change followed the instructions and now it blinks red and doesn't work properly
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 4, 2025
We are so sorry to hear you are having trouble with your Outlast fountain since that filter change. We would love to help troubleshoot and get this working properly for you and your pets again! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: Deb M
from Longview, TX
Gender:Female
Verified Purchase:Yes
The 14 year old beagle showed the other fur children it was perfectly fine to drink from this gurgling water bowl. It keeps their water cleaner than a stagnant water bowl. Highly recommend this
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We love that your beagle took to their new fountain right away- and that they were able to help encourage the rest of their furry family members to give it a try! Thank you so much for taking the time to share this feedback, Deb; we're so happy to hear this fountain has been a good addition for your home.
Written by a customer while visiting PetSafe
Customer Rating
2
Not as great as expected
on February 18, 2025
Posted by: Daia and Archer
from Plymouth, MN
Gender:Female
We bought this when we got our new cat in Nov 2024, it is now Feb 2025 and it stopped working. It was making a clicking noise due to being low on water. We filled it from the bowl and then noticed it was no longer spinning and the cat mat had a puddle of water in it. Now the light just blinks a pink and blue color. We took off the little cover on the bottom and there is moisture on the battery, cables, and one of the screens on the circuit board is partly black. Why would something holding water, not be water proof or more resistant. I understand its not supposed to get wet, yet it did. I bought it not only because of the new cat but also, the old fountain's motor stopped working after the pet sitter didn't fill up the water high enough when we were gone. Which in turn, is what happened to this one, it was red and made click noise, filled, leaked, and broke.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We're so sorry to hear your fountain has been damaged! When filled from the bowl area with the tray removed as intended, it is unusual for water to get into the areas of the fountain that should be kept dry. This can sometimes happen, however, if the water is filled a bit too high, above the point where the white portion of the bowl transitions to the clear tray. We're so sorry for any difficulty this caused.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe