Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
Didn't work right out the box + leaks
on December 2, 2024
Posted by: Teddy2024
Gender:Female
Title says it all. Picked this up from petsmart and it didn't even work for one minute. So I tried to just use it as a regular water bowl but it LEAKS ALL OVER THE FLOOR. So ridiculous.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, December 2, 2024
We're so sorry to hear that you've had these issues with your fountain! We certainly want to get this taken care of for you as soon as possible so your pet can use their new fountain. Please get in touch with our live support team so we can help! They can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Quit working the same night I bought it
on November 25, 2024
Posted by: no fountains that work
from NA
Gender:Male
Worked for 5 hours then the red light started blinking saying water was low when in fact it was full.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 27, 2024
We're so sorry to see that you're having difficulty with your fountain! So that we can troubleshoot with you and see what could be causing this unusual issue, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Nice fountain as long as you dont use the filters
on November 25, 2024
Posted by: catmama5
The filters for this fountain basically render the fountain useless. Whenever there's a filter in my fountain, the fountain barely pumps any water. the amount of water that flows out is equal to not fully turning off a faucet and there being a tiny stream of water left. I have made sure that filter is properly slotted and even tried flipping sides, although it doesn't matter as long as the tab is up and its slotted properly. as soon as i plug the fountain in it pumps its normal flow for about 30 seconds before barely pumping anything. i have come to the conclusion that putting the filter in seals off the flow of water between the bowl and the part that spins the water up. The water level is at an optimal level as well, considering i have a solid blue light. So if you buy this fountain and it mysteriously stops pumping water at full power, take out the filters.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 26, 2024
We're sorry to hear you've had this difficulty with your fountain! Please know that the fountain should be able to operate normally with the filters in place.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
We would love to speak with you about this directly so we can troubleshoot and see what could be causing this, and how we may be able to help. Please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Extremely loud
on November 1, 2024
Posted by: Kyndal
Gender:Female
Awful, I hate it - it is the loudest cat fountain I have ever had
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 2, 2024
Thank you for sharing your experience, we are sorry to hear you are having trouble with your pet's fountain. Our team would love to help with this fountain or finding the best fountain for you and your pet! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here - https://support.petsafe.net/
Written by a customer while visiting PetSafe
Customer Rating
1
Broke within a month
on October 30, 2024
Posted by: Geog05
This thing is a piece of garbage went to change the filter light started blinking red can't fix it. I'm a mechanical engineer.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, October 30, 2024
We are sorry to hear you are having trouble with your pet's fountain. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
4
Easy to assemble, works well, but additional expense 💵
on September 18, 2024
Posted by: marniebasswardlaw
[This review was collected as part of a promotion.] Instructions are easy to follow and product is easy to assemble. The amount of water it holds is enough to satisfy a big dog for the entire day. My two dogs had no problem drinking from it immediately and I find the sound of the fountain to be tranquil. My only complaint is that the filter needed to be changed after only a week. To have to purchase filters monthly adds an additional expense to our budget. 💰
Response from PetSafeBy PetSafe® Product Support, September 18, 2024
Thank you for sharing your experience with us! We're happy to hear your dogs are enjoying their new fountain!
Though timeframes will vary for each household, most homes change their filter at around three weeks. Cleaning the fountain itself every 1-2 weeks will typically help increase filter lifespan.
If you have any questions about your fountain or there's anything we can help you with, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Though timeframes will vary for each household, most homes change their filter at around three weeks. Cleaning the fountain itself every 1-2 weeks will typically help increase filter lifespan.
If you have any questions about your fountain or there's anything we can help you with, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Perfect for dogs
on September 17, 2024
Posted by: yanelit2
[This review was collected as part of a promotion.] My both dogs love them . I like how small is that it does not take much space and it is super easy to clean. I highly recommend it. It is the perfect size
Response from PetSafeBy PetSafe® Product Support, September 18, 2024
Thank you so much for taking the time to share your experience with us, Yaneli. We are so glad to hear your dogs are loving the fountain. We appreciate your review!
Written by a customer while visiting PetSafe
Customer Rating
3
Not for my dogs but great overall concept
on September 5, 2024
Posted by: sarahl254
[This review was collected as part of a promotion.] I really like the concept of this product as far as keeping the water clean and filtered as it is constantly flowing for pets to drink. The amount of water that this product holds is reasonable. My dogs were very skeptical of the product because of the light that stays on and the difference in what they have always been used to. I didn’t like that there was a light that stayed on and that it was a little bit noisy. It wasn’t for my dogs, but it is worth a try if you think it is something your pets would like.
Response from PetSafeBy PetSafe® Product Support, September 5, 2024
We're sorry to hear that this fountain was not to your dogs' preferences, Sarah!
We would love to speak with you about this directly, to see if a different type of fountain may be a better fit for them. Please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
We would love to speak with you about this directly, to see if a different type of fountain may be a better fit for them. Please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe