Customer reviews from PetSafe
PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Average customer rating
4.2
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
193
4 Stars
48
3 Stars
18
2 Stars
8
1 Star
33
26%of customers recommend this product.
(
10 out of
38)
Customer Reviews for PetSafe - Outlast 128 oz Pumpless Pet Fountain - White
Customer Rating
1
This is the product does not work
on March 6, 2025
Posted by: Oyno
It randomly stopped working. This is my second fountain…
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, March 6, 2025
We're so sorry to hear you're having difficulty with your fountain! Please know that these fountains carry a 1 year warranty, so if we are unable to resolve the issue through troubleshooting we'll be happy to replace your fountain if covered under warranty. Please get in touch with us! Our Customer Care team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
2
Not as great as expected
on February 18, 2025
Posted by: Daia and Archer
from Plymouth, MN
Gender:Female
We bought this when we got our new cat in Nov 2024, it is now Feb 2025 and it stopped working. It was making a clicking noise due to being low on water. We filled it from the bowl and then noticed it was no longer spinning and the cat mat had a puddle of water in it. Now the light just blinks a pink and blue color. We took off the little cover on the bottom and there is moisture on the battery, cables, and one of the screens on the circuit board is partly black. Why would something holding water, not be water proof or more resistant. I understand its not supposed to get wet, yet it did. I bought it not only because of the new cat but also, the old fountain's motor stopped working after the pet sitter didn't fill up the water high enough when we were gone. Which in turn, is what happened to this one, it was red and made click noise, filled, leaked, and broke.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We're so sorry to hear your fountain has been damaged! When filled from the bowl area with the tray removed as intended, it is unusual for water to get into the areas of the fountain that should be kept dry. This can sometimes happen, however, if the water is filled a bit too high, above the point where the white portion of the bowl transitions to the clear tray. We're so sorry for any difficulty this caused.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Deb M
from Longview, TX
Gender:Female
Verified Purchase:Yes
The 14 year old beagle showed the other fur children it was perfectly fine to drink from this gurgling water bowl. It keeps their water cleaner than a stagnant water bowl. Highly recommend this
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We love that your beagle took to their new fountain right away- and that they were able to help encourage the rest of their furry family members to give it a try! Thank you so much for taking the time to share this feedback, Deb; we're so happy to hear this fountain has been a good addition for your home.
Written by a customer while visiting PetSafe
Customer Rating
1
Made it to the first water filter change and broke
on February 2, 2025
Posted by: Daniel07
Gender:Male
Nice fountain made it to the first water filter change followed the instructions and now it blinks red and doesn't work properly
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 4, 2025
We are so sorry to hear you are having trouble with your Outlast fountain since that filter change. We would love to help troubleshoot and get this working properly for you and your pets again! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Probably would not recommend
on January 31, 2025
Posted by: freetobefrankie_1889
[This review was collected as part of a promotion.] I like this product but unfortunately my cat hated it. She refused to use it. The only actual problem with the product was that if filled tok much, it would leak on the back where the cord was and I feared it was a fire hazard
Response from PetSafeBy PetSafe® Product Support, February 2, 2025
We're sorry to hear this fountain has not been the best fit for you and your cat! It is important to mention that though leaking would not be likely to cause an issue for the cord, it can damage the motor if the fountain is overfilled. We do recommend only filling the fountain to the point of the transition between the white and clear portions of the bowl; the fountain will still hold 60 oz. at this level. We're so sorry for any misunderstanding.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Simple to clean
on January 30, 2025
Posted by: nikaaptekar_9061
[This review was collected as part of a promotion.] This fontain is absolutely great! I love that there is no pump (kind of pump), and you just have to change the filters periodically. It's really simple to clean and holds a decent amount of water. My cat is definitely pleased and used it right away with no issues.
Response from PetSafeBy PetSafe® Product Support, January 30, 2025
Thank you for sharing your experience with us! We're so happy to hear your cat is already loving their new fountain, and that it's been a good fit for you, too.
Written by a customer while visiting PetSafe
Customer Rating
5
Fun
on December 21, 2024
Posted by: shadyame6d0_2018
[This review was collected as part of a promotion.] I love to keep things interesting for my cats (3) and i think this kept them more entertained than hydrated but it worked! It took them a bit to get used to it but it got the job done
Response from PetSafeBy PetSafe®, Product Support, December 26, 2024
Thank you so much for sharing your review with us. We are so happy to hear that your cats love their fountain and finally warmed up to it. We greatly appreciate your feedback.
Written by a customer while visiting PetSafe
Customer Rating
5
Thank you so much Petsafe
on December 9, 2024
Posted by: NavyDoc83
from Fostoria Ohio
Gender:Female
I received my water that I hadn't won through an Instagram giveaway. Set up was so easy. Within minutes I had the water flowing but the cats weren't too excited and Ember My Husky was a little leery. I really like the feature that keeps the majority of the water clean while limiting how much they can get at one time. Having a husky I have learned that hair everywhere is a part of everyday life with this waterer her hair stays just on the top shelf which is easily removable and can be cleaned without difficulty leaving the rest of the water clean and ready for use. I will return in a few days and let you know how it's going for now I have one cat that is really enjoying it hopefully the others will follow suit.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 11, 2024
Thank you so much for sharing your experience with us! We're so happy to hear one of your kitties is loving the new fountain! We hope Ember and your other cats come to love it soon, too- if they are still unsure, it may help to unplug it for a few days and let them drink out of it as a bowl before plugging it back in. This will give them time to get used to it and accept it while it is fully quiet and still.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
If they are still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe