Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Smart Electric Freestanding Range with Air Cooking Technology, No Preheat Air Fry, High Speed Preheat Oven - Black-on-Stainless
Average customer rating
3.9
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
70
4 Stars
31
3 Stars
21
2 Stars
12
1 Star
13
54%of customers recommend this product.
(
33 out of
61)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Smart Electric Freestanding Range with Air Cooking Technology, No Preheat Air Fry, High Speed Preheat Oven - Black-on-Stainless
Customer Rating
2
This is my 1st & last Whirlpool purchase
on August 22, 2025
Posted by: NiaD
from NC
I have been mulling over whether to leave this review for a month now, but I’ve gotta have my say…this is the first Whirlpool appliance that I have owned & it will be my last. We replaced a 20 year old GE ceramic top range with this Whirlpool range in late November 2024. There was nothing wrong with our GE, but the oven on my mother’s 30 year old GE stopped working—she doesn’t cook very often so we gave her our range & purchased a new Whirlpool. I was leaning toward a Samsung, but we live in a rural area & no one here repairs Samsung/LG & it was recommended by local repairmen to purchase Whirlpool/GE/Frigidaire. I chose this Whirlpool as it had features that I liked over the other 2 US brands. Jump forward to July 2025 & I am wiping the stove top with a damp microfiber cloth when a piece of the side trim along the front stainless steel strip breaks off. I thought the whole SS piece was metal but those side pieces are plastic. I am not happy. Two weeks later the same piece on the other side of the range breaks. I can also see the finish wearing along the front edge of the SS strip. None of this makes me happy. Once again, tonight I am wiping down the stove top with a damp(water only) microfiber cloth & as I come to the right-hand side of the stove top the cloth is caught on the rough edge of the broken trim & I see that it is cracking below the chip (area of the arrow in attached photo) & the top corner of the trim is separating from the SS piece ( circled area in attached photo). This should not be happening to an appliance that is less than a year old & only gets used 4 times a week. Is this the quality of workmanship that Whirlpool is putting out on a regular basis? At this rate in a matter of months these trim pieces will be completely gone. No the damage doe not affect the functioning of the range, but I did expect that my “new” appliances would look nice for longer than 9 months! My 20 year old GE that this range replaced barely had any wear to the ceramic top & we were the second owners of the stove! When I was growing up in the 70s Whirlpool was a brand name that you could trust, my grandparents had Whirlpool appliances. But I guess those days have come & gone. It’s sad that a company that built a trusted reputation with the US consumer, whose workers built products with pride for decades, is now producing products that can’t even last a year.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 777300.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
2004 is 2025
on August 25, 2025
Posted by: Barb2004
[This review was collected as part of a promotion.] I bought Whirlpool because I had had that brand for 20 years. I realized at the store the quality was not the same as before. The stove works fine but the burner dials are very hard to read from a standing position and the bottom drawer is terrible. I have yet to be able to push it in without having to adjust it.8On my last stove the drawer glided easily. I have come to realize the easy clean stove top isn't as easy as the salesman said. So to be frank--this stove isn't near as good as my 2004 one.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great stove, horrible port I’ve tape
on September 20, 2025
Posted by: Whirlpool Smart Range
[This review was collected as part of a promotion.] We’ve only had it a week but I like everything about it so far except THE BLUE TAPE IS RIDICULOUS TO GET OFF!
My husband said if he’d have known about the blue tape he wouldn’t have bought it.. HOURS to remove it.
My husband said if he’d have known about the blue tape he wouldn’t have bought it.. HOURS to remove it.
Written by a customer while visiting whirlpool.com
Customer Rating
1
How may I return this item?
on January 1, 2026
Posted by: Return please
[This review was collected as part of a promotion.] We purchased this item in late October 2025. In the last 60 days, the item has chipped/cracked in three places during gentle cleaning. To shed light on usage - We are vegetarians we have used the oven less than six times and the interior light has already burnt out. Today’s date is January 1, 2026
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 893779
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
on September 29, 2024
Posted by: Joeyg
from Ma
[This review was collected as part of a promotion.] Bottom drawer extremely poor build quality. Also does not open and close easily. The knobes are not straight.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 1, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 601033.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features!
on August 14, 2025
Posted by: Chelseas oven
from Cambria, WI
[This review was collected as part of a promotion.] I love the oven overall but the stove top doesn't seen to have protection coating as it describes it does.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect oven.
on September 13, 2024
Posted by: sarahd780
[This review was collected as part of a promotion.] Unfortunately I thought we had electricity but we only have gas so I couldn't try it out like I really wanted to :( but it has 5 trays inside for the air fryer too combined! Looks absolutely beautiful and has self cleaning which makes it way easier to clean than a normal oven! Super grateful for this oven. 🙏
Written by a customer while visiting influenster.com
Customer Rating
4
Pretty good!
on September 15, 2024
Posted by: salo0061
[This review was collected as part of a promotion.] I love the look and style of this stove! It is very easy to clean and it warms up very quickly. I took off one star because I am partial to gas stove’s and because the plug is not included with this stove. I love that it has a warming area because we make alot of food for our large family and an item always seems to get cold. This feature helps with that! Overall it’s a great stove for a great price!
Written by a customer while visiting influenster.com