Customer reviews from whirlpool.com
Whirlpool - 30 Wide 5 element 5.3 cu. ft. Smart Electric Freestanding Range- Air Cook Technology, No Preheat Air Fry, Quick Preheat - Black-on-Stainless
Average customer rating
3.9
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
71
4 Stars
34
3 Stars
23
2 Stars
14
1 Star
14
53%of customers recommend this product.
(
36 out of
68)
Customer Reviews for Whirlpool - 30 Wide 5 element 5.3 cu. ft. Smart Electric Freestanding Range- Air Cook Technology, No Preheat Air Fry, Quick Preheat - Black-on-Stainless
Customer Rating
1
Lose weight with a smart range!
on April 3, 2025
Posted by: RS74
[This review was collected as part of a promotion.] This range really looks nice, especially when the top is clean. If that is all I expected from the appliance I'd be happy. I have used electric ranges in the past with success mostly because they were simple and predictable.
Our range came with no documentation or manual. Attempts to learn how to use the range have been unfruitful both online and with the Whirlpool helpline. The controls are handsome and responsive, what they do is a mystery to me. I have learned to allow an extra 30 to 45 minutes to meal preparation time. Apparently a Smart range and is smart enough to know I need to lose some weight and it is helping me by making cooking more time consuming and frustrating. It is possible that with consumer friendly documentation this range could be quite good.
Our range came with no documentation or manual. Attempts to learn how to use the range have been unfruitful both online and with the Whirlpool helpline. The controls are handsome and responsive, what they do is a mystery to me. I have learned to allow an extra 30 to 45 minutes to meal preparation time. Apparently a Smart range and is smart enough to know I need to lose some weight and it is helping me by making cooking more time consuming and frustrating. It is possible that with consumer friendly documentation this range could be quite good.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 8, 2025
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook http://spr.ly/6427FS0Wd or Instagram http://spr.ly/6428FS0We. When responding, please include your contact information and reference case #703948.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429FS0W5
http://spr.ly/6420FS0Wg
http://spr.ly/6421FS0W9
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook http://spr.ly/6427FS0Wd or Instagram http://spr.ly/6428FS0We. When responding, please include your contact information and reference case #703948.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429FS0W5
http://spr.ly/6420FS0Wg
http://spr.ly/6421FS0W9
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
slow to boil
on March 21, 2025
Posted by: nannie
from Tn
[This review was collected as part of a promotion.] Have had this a few weeks now and am not at all satisfied with it. First off it is very hard to get a pot of water or anything liquid to boil. The air fryer oven feature doesn't work as I think it should. Thought it was maybe just I needed to get used to it, but so far it just isn't what I expected.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 25, 2025
Hello,
We value your time and would like to look into the concerns with your Electric Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 697495.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Electric Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 697495.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some improvements needed.
on March 19, 2025
Posted by: Raej
from Benton, ky
[This review was collected as part of a promotion.] It is good to know that 80% of Whirlpool appliances are made in the US. I cannot rate this stove any higher. For one thing, I haven't used all the features. The cook top is difficult to keep clean. The bottom storage drawer does not slide in correctly and would be better used as a warming drawer. The electronic settings interface is not very intuitive. I had a hard time finding the method for resetting the clock to DST. I couldn't find the directions in the paperwork I was given. The cooking elements are nicely designed and heat up quickly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice features - but?
on March 11, 2025
Posted by: Bill
I've had this range for 3 days now and while I like its looks I have noticed some problems. No reasonable user guide was included. I've had glass top ranges for over 25 years and the top on this one seems like it will be much harder to clean and will show wear in a very short time. I bought it only due to the "griddle zone" and that works well. Whirlpool needs to spend some time on a booklet that better describes the features on the control panel, they did include a mostly useless installation manual in a couple of languages that talk about leveling, etc. I think most people have their new ranged professionally installed and my installer didn't need the manual. I needed something that explained the control panel a little better and that didn't exist.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like the range
on March 11, 2025
Posted by: Mickey
from Indianapolis IN
[This review was collected as part of a promotion.] I like the range. It works well, a bit of a learning curve to use it. Haven't used air fry yet. However, it's very hard to keep the stove top looking unblemished. We are very careful when we heat something, but it was marked after the first time we used it. Affresh does clean it, with lots of elbow grease.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Help!
on March 11, 2025
Posted by: Fedup
[This review was collected as part of a promotion.] I don't know how to lower the broiling temperature from 550 degrees to 350 degrees, which I always
did on my previous range. Also, it took a good ten minutes for the serviceman to set the clock time
on the new range. Now it is daylight savings time, and I don't know how to change the time. There is
NO clock button! And no User manual!
did on my previous range. Also, it took a good ten minutes for the serviceman to set the clock time
on the new range. Now it is daylight savings time, and I don't know how to change the time. There is
NO clock button! And no User manual!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Range model/serial number, and reference Case # 692473.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Il forno `e fantastico!
on March 10, 2025
Posted by: CJC*
from Troy, Ohio
[This review was collected as part of a promotion.] excellent oven, very happy with baking results and fast preheat air frier. The cooktop grill side is a great addition to cooktop however front burner does not heat as quickly as my Kenmore on the grill side- my past Kenmore had 2 large front burners where I could quickly heat water for spaghetti on the left burner while frying meatballs on the large right burner. Overall, glad a I purchased- I like whirlpool products since they are made in the USA.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Slow burners
on March 10, 2025
Posted by: Nannie
from Tn
[This review was collected as part of a promotion.] Still trying to figure it out. Not happy with the burners hard to get a pot of water for pasta to come to a boil and also come back up to a boil don’t really know what the problem might be but not real happy with it. Seems ok for sautéing or a small amount of liquid. Oven is going to take some getting used to also.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com