Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Freestanding Electric Range with Air Cooking Technology - Black-on-Stainless
Average customer rating
4.3
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
50
4 Stars
17
3 Stars
10
2 Stars
2
1 Star
5
62%of customers recommend this product.
(
18 out of
29)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Freestanding Electric Range with Air Cooking Technology - Black-on-Stainless
Customer Rating
1
Help!
on March 11, 2025
Posted by: Fedup
[This review was collected as part of a promotion.] I don't know how to lower the broiling temperature from 550 degrees to 350 degrees, which I always
did on my previous range. Also, it took a good ten minutes for the serviceman to set the clock time
on the new range. Now it is daylight savings time, and I don't know how to change the time. There is
NO clock button! And no User manual!
did on my previous range. Also, it took a good ten minutes for the serviceman to set the clock time
on the new range. Now it is daylight savings time, and I don't know how to change the time. There is
NO clock button! And no User manual!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Range model/serial number, and reference Case # 692473.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice features - but?
on March 11, 2025
Posted by: Bill
I've had this range for 3 days now and while I like its looks I have noticed some problems. No reasonable user guide was included. I've had glass top ranges for over 25 years and the top on this one seems like it will be much harder to clean and will show wear in a very short time. I bought it only due to the "griddle zone" and that works well. Whirlpool needs to spend some time on a booklet that better describes the features on the control panel, they did include a mostly useless installation manual in a couple of languages that talk about leveling, etc. I think most people have their new ranged professionally installed and my installer didn't need the manual. I needed something that explained the control panel a little better and that didn't exist.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some improvements needed.
on March 19, 2025
Posted by: Raej
from Benton, ky
[This review was collected as part of a promotion.] It is good to know that 80% of Whirlpool appliances are made in the US. I cannot rate this stove any higher. For one thing, I haven't used all the features. The cook top is difficult to keep clean. The bottom storage drawer does not slide in correctly and would be better used as a warming drawer. The electronic settings interface is not very intuitive. I had a hard time finding the method for resetting the clock to DST. I couldn't find the directions in the paperwork I was given. The cooking elements are nicely designed and heat up quickly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lose weight with a smart range!
on April 3, 2025
Posted by: RS74
[This review was collected as part of a promotion.] This range really looks nice, especially when the top is clean. If that is all I expected from the appliance I'd be happy. I have used electric ranges in the past with success mostly because they were simple and predictable.
Our range came with no documentation or manual. Attempts to learn how to use the range have been unfruitful both online and with the Whirlpool helpline. The controls are handsome and responsive, what they do is a mystery to me. I have learned to allow an extra 30 to 45 minutes to meal preparation time. Apparently a Smart range and is smart enough to know I need to lose some weight and it is helping me by making cooking more time consuming and frustrating. It is possible that with consumer friendly documentation this range could be quite good.
Our range came with no documentation or manual. Attempts to learn how to use the range have been unfruitful both online and with the Whirlpool helpline. The controls are handsome and responsive, what they do is a mystery to me. I have learned to allow an extra 30 to 45 minutes to meal preparation time. Apparently a Smart range and is smart enough to know I need to lose some weight and it is helping me by making cooking more time consuming and frustrating. It is possible that with consumer friendly documentation this range could be quite good.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 8, 2025
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook http://spr.ly/6427FS0Wd or Instagram http://spr.ly/6428FS0We. When responding, please include your contact information and reference case #703948.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429FS0W5
http://spr.ly/6420FS0Wg
http://spr.ly/6421FS0W9
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook http://spr.ly/6427FS0Wd or Instagram http://spr.ly/6428FS0We. When responding, please include your contact information and reference case #703948.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429FS0W5
http://spr.ly/6420FS0Wg
http://spr.ly/6421FS0W9
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Smart range with Bluetooth and other great feature
on April 5, 2025
Posted by: TOMBOY
from Palm Coast, FL
[This review was collected as part of a promotion.] Our new range has been in use for 3 weeks now and my wife absolutely loves it! It has Bluetooth and an app for our phones that is very useful. In addition the burners and oven are instant on eliminating the need to preheat, saving us money on our electric bill. We love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the look, the features, & the cooking options
on April 6, 2025
Posted by: Clair
from Oklahoma City, OK
[This review was collected as part of a promotion.] I purchased this range three weeks ago and I love it so far. I haven't used at the cooking options yet but for what I have used it works great. The wipe clean stovetop is great, I use a microfiber towel and water. The setup was simple, once you connect it to wifi it has to go through an update that only takes a couple minutes to complete. The bottom drawer is a lot smaller than my last whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
It's Pretty
on April 8, 2025
Posted by: RSN305
from Montoursville, PA
[This review was collected as part of a promotion.] Stove is nice, however glass top is easily marred with simple splashed water when cooking, and it is much harder to clean than advertised (and yes, we are following the directions to a tee). Also, the clock jumps time once or twice a day and needs to be reset. It's early, but so far this does not appear to be worth the price tag.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Regret not getting basic range with basic features
on April 12, 2025
Posted by: TP2025
[This review was collected as part of a promotion.] Hard to keep clean. High maintenance. Too much work
Written by a customer while visiting whirlpool.com