Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra S Pen - Black
Average customer rating
1.1
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
109
3%of customers recommend this product.
(
2 out of
67)
Customer Reviews for Samsung - Galaxy S25 Ultra S Pen - Black
Customer Rating
1
no blue tooth
on April 25, 2025
Posted by: chris
Very bad if I had known the pen was not blue tooth I would not have upgraded loosing the ability to use it for the camera is horrible. My first phone was a note 4 would not buy a phone without a pen.
Response from Samsung USBy R&R, April 25, 2025
Hi chris,
Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. We recognize how important features like the Bluetooth-enabled pen are for long-time Galaxy users. Samsung is constantly evolving its designs to meet the diverse needs of our users, and we value your feedback as part of this ongoing journey. We hope you continue to explore all that the S25 Ultra has to offer, as it is filled with enhancements to elevate your experience in new ways. We appreciate your insights! Thank you for choosing innovation with Samsung!
-Ty
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Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. We recognize how important features like the Bluetooth-enabled pen are for long-time Galaxy users. Samsung is constantly evolving its designs to meet the diverse needs of our users, and we value your feedback as part of this ongoing journey. We hope you continue to explore all that the S25 Ultra has to offer, as it is filled with enhancements to elevate your experience in new ways. We appreciate your insights! Thank you for choosing innovation with Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not great
on May 25, 2025
Posted by: Alakelele
Removing functionality for a flagship phone ? Really ?
Listen to your customers and bring back the Bluetooth connectivity.
Thanks you
Listen to your customers and bring back the Bluetooth connectivity.
Thanks you
Response from Samsung USBy R&R, May 27, 2025
Ahoy Alakelele,
We value your feedback and want you to know that we are listening to it. The Galaxy S25 Ultra S Pen has transformed the way it interacts with the Galaxy S25 Ultra's functionality. We appreciate your input as we continuously seek innovative ways to improve. Thank you for reaching out and for being part of the Samsung community. Your time and feedback are greatly appreciated.
-Ty
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We value your feedback and want you to know that we are listening to it. The Galaxy S25 Ultra S Pen has transformed the way it interacts with the Galaxy S25 Ultra's functionality. We appreciate your input as we continuously seek innovative ways to improve. Thank you for reaching out and for being part of the Samsung community. Your time and feedback are greatly appreciated.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Bring Bluetooth back!
on March 29, 2025
Posted by: Helian
from Ohio
Expertise:Intermediate
Honestly what's the point of this pen without Bluetooth? On my s23 ultra I never used the pen for writing, only ever used it for taking photos, it was one of the best features of the phone imo. Now that function is gone, it's so inconvenient to take phones remotely now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 31, 2025
Hi there Helian,
Thank you for taking the time to share your thoughts on your Galaxy S25 Ultra S Pen. As the S Pen functionality has changed, many of the features you have come to enjoy are still available on your Galaxy S25 Ultra S Pen. You can take pictures or record videos using preset commands. You can learn more about controlling your Galaxy S25 Ultra with voice commands by checking out the article below. But don’t count out the Galaxy S25 Ultra S Pen; there’s still so much you can do with it. More information on that will be linked below as well. Thank you for your review. Thanks for choosing innovation with Samsung!
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
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Thank you for taking the time to share your thoughts on your Galaxy S25 Ultra S Pen. As the S Pen functionality has changed, many of the features you have come to enjoy are still available on your Galaxy S25 Ultra S Pen. You can take pictures or record videos using preset commands. You can learn more about controlling your Galaxy S25 Ultra with voice commands by checking out the article below. But don’t count out the Galaxy S25 Ultra S Pen; there’s still so much you can do with it. More information on that will be linked below as well. Thank you for your review. Thanks for choosing innovation with Samsung!
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst move from Samsung
on April 3, 2025
Posted by: Nav1234
from Winnipeg
Expertise:Expert
What's the point of having a pen if you remove its Bluetooth capability, I would just use my finger,I guess this Is my last phone from Samsung, I have been Samsung user since s10 and upgrading but not anymore ,even your r&d team is not listening , furthermore if it still uses same space why don't just provide Bluetooth capability as well,and it seems you tweak software as well when I tried my s23 ultra pen it still don't shows air action feature
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 4, 2025
Hi Nav1234,
Thank you for your feedback on the Galaxy S25 Ultra S Pen. It truly redefines how you interact with your Galaxy S25 Ultra. With the next era of mobile AI, you'll have an AI companion that anticipates your every need. We understand how important Bluetooth capability is to your workflow and appreciate your insights. Each evolution in our product line is designed with a focus on performance and precision, and we constantly explore ways to balance sleek design with smart functionality. The S Pen provides seamless note-taking, sketching, and productivity features that enhance your daily experience. To learn more about the Galaxy S25 Ultra S Pen and all it can achieve, please check out the article "Use the Galaxy S25 Ultra S Pen" (link provided). Thank you for your review and for choosing innovation with Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy S25 Ultra S Pen. It truly redefines how you interact with your Galaxy S25 Ultra. With the next era of mobile AI, you'll have an AI companion that anticipates your every need. We understand how important Bluetooth capability is to your workflow and appreciate your insights. Each evolution in our product line is designed with a focus on performance and precision, and we constantly explore ways to balance sleek design with smart functionality. The S Pen provides seamless note-taking, sketching, and productivity features that enhance your daily experience. To learn more about the Galaxy S25 Ultra S Pen and all it can achieve, please check out the article "Use the Galaxy S25 Ultra S Pen" (link provided). Thank you for your review and for choosing innovation with Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
We Want BlueTooth
on May 20, 2025
Posted by: TeeLocky
Simply put, WE want Bluetooth functions with our S Pen. Please listen to us and bring it back. It was very convenient for me to prop my camera and snap photos with my S pen. I just upgraded from a S22 Ultra and this is disappointing.
Response from Samsung USBy R&R, May 21, 2025
Hey TeeLocky,
Thank you for taking the time to share your feedback on the Galaxy S25 Ultra S Pen. Your experience is important to us and helps us improve our products. We appreciate your insights and are continually exploring new ways to enhance creativity and introduce modern innovations into our mobile devices.
The Galaxy S25 Ultra S Pen’s interaction with the Galaxy S25 Ultra has evolved from previous generations, offering different functionalities. To learn more about how to enhance your experience, please check out the article “Use the Galaxy S25 Ultra S Pen,” linked below.
We value your perspective. Thank you for being a part of the Samsung community.
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
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Thank you for taking the time to share your feedback on the Galaxy S25 Ultra S Pen. Your experience is important to us and helps us improve our products. We appreciate your insights and are continually exploring new ways to enhance creativity and introduce modern innovations into our mobile devices.
The Galaxy S25 Ultra S Pen’s interaction with the Galaxy S25 Ultra has evolved from previous generations, offering different functionalities. To learn more about how to enhance your experience, please check out the article “Use the Galaxy S25 Ultra S Pen,” linked below.
We value your perspective. Thank you for being a part of the Samsung community.
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible!
on May 22, 2025
Posted by: DisappointedCustomer
from NJ
Expertise:Intermediate
Very disappointed. I upgraded my perfectly good phone mainly because I was impressed with my brother's S24 pen. I am so disappointed that this pen is essentially useless! Great job cutting cost and creating a tremendous amount of disappointed customers!! I hope it was worth it! Please, do not respond telling me about the "great features" this pen offers. It's insulting! This thing is garbage!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, May 23, 2025
Hello There,
Thank you for sharing your experience. It’s unfortunate to hear the S Pen didn’t meet your expectations. We appreciate your passion for innovation, and that same spirit drives our continuous improvement. The Galaxy S25 Ultra lineup is designed for versatility and performance, and feedback like yours helps shape its future. Thank you for sharing your perspective. We value you as a Samsung customer.
-Ty
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Thank you for sharing your experience. It’s unfortunate to hear the S Pen didn’t meet your expectations. We appreciate your passion for innovation, and that same spirit drives our continuous improvement. The Galaxy S25 Ultra lineup is designed for versatility and performance, and feedback like yours helps shape its future. Thank you for sharing your perspective. We value you as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
WORTHLESS "UPGRADE" FROM NOTE 9 TO 25 ULTRA
on May 23, 2025
Posted by: SCRUFF
from MI
Expertise:Expert
Samsung has now proven they no longer care about what the customer truly wants. They instead forced the S Pen to focus on AI only which nobody really wants in the S Pen. Bring back Bluetooth in an immediate UPDATE!!! I will be returning my new phone. What an absolute DOWNGRADE and I will no longer remain a loyal Samsung consumer- since the S3, Note 4, Note 5, Note 9, Tab S8 and now S10 Ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, May 27, 2025
How are your SCRUFF,
We hear you and appreciate the perspective. While this may not have met your expectations, the Galaxy S25 Ultra S Pen continues to deliver by allowing you to take quick notes and memos, as well as customize your S Pen settings to suit your preferred usage. If you would like to learn more about the features packed into your S Pen, please refer to the resource provided below, titled “Use the Galaxy S25 Ultra S Pen.” When it comes to a strong contender for tech that blends innovation with convenience, you have it all in your Galaxy S25 Ultra. Thank you for sharing your input. We value you as a part of the Samsung family.
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
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We hear you and appreciate the perspective. While this may not have met your expectations, the Galaxy S25 Ultra S Pen continues to deliver by allowing you to take quick notes and memos, as well as customize your S Pen settings to suit your preferred usage. If you would like to learn more about the features packed into your S Pen, please refer to the resource provided below, titled “Use the Galaxy S25 Ultra S Pen.” When it comes to a strong contender for tech that blends innovation with convenience, you have it all in your Galaxy S25 Ultra. Thank you for sharing your input. We value you as a part of the Samsung family.
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Why remove anything at all?
on February 7, 2025
Posted by: Dave T
from Tampa, FL
Expertise:Intermediate
It’s just flat out unacceptable to remove features from a flagship phone, especially one named ultra. Ultra should mean the very best of everything you have to offer. I also agree it feels flimsy now and easy to break
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, February 7, 2025
Hello Dave T,
Thank you for sharing your thoughts with us on your Galaxy S25 Ultra S Pen. We truly appreciate your feedback and attention to detail. At Samsung, we constantly seek ways to innovate and enhance our devices to provide seamless and efficient experiences. The Galaxy S25 Ultra is designed to improve productivity and durability, and the S Pen is a key part of this vision. By streamlining the S Pen's features, we have made it more efficient, ensuring it is always ready for tasks like quick note-taking or utilizing AI-powered features such as "Circle to Search," which simplifies finding information. Additionally, we are committed to delivering devices that work harmoniously within the Samsung ecosystem. The Galaxy S25 Ultra works seamlessly with the Galaxy Watch and Galaxy Ring, enhancing your daily interactions and offering the remote features you enjoy.. We value your insights, as they play a pivotal role in shaping our innovations. We look forward to continuing to bring you devices that inspire and empower you. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
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Thank you for sharing your thoughts with us on your Galaxy S25 Ultra S Pen. We truly appreciate your feedback and attention to detail. At Samsung, we constantly seek ways to innovate and enhance our devices to provide seamless and efficient experiences. The Galaxy S25 Ultra is designed to improve productivity and durability, and the S Pen is a key part of this vision. By streamlining the S Pen's features, we have made it more efficient, ensuring it is always ready for tasks like quick note-taking or utilizing AI-powered features such as "Circle to Search," which simplifies finding information. Additionally, we are committed to delivering devices that work harmoniously within the Samsung ecosystem. The Galaxy S25 Ultra works seamlessly with the Galaxy Watch and Galaxy Ring, enhancing your daily interactions and offering the remote features you enjoy.. We value your insights, as they play a pivotal role in shaping our innovations. We look forward to continuing to bring you devices that inspire and empower you. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US