Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra S Pen - Black
Average customer rating
1.1
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
109
3%of customers recommend this product.
(
2 out of
67)
Customer Reviews for Samsung - Galaxy S25 Ultra S Pen - Black
Customer Rating
1
Lost Remote Shutter in S25 Ultra S Pen
on April 29, 2025
Posted by: Clarica
I was excited to upgrade from my Galaxy Note 20 Ultra to the new S25 Ultra, only to discover that the S Pen no longer supports Bluetooth.
This means I can't use it as a remote shutter for the camera anymore – one of my favorite features. The previous model had full remote control, which is now gone.
Very disappointed. If I had known this, I might have reconsidered the upgrade.
This means I can't use it as a remote shutter for the camera anymore – one of my favorite features. The previous model had full remote control, which is now gone.
Very disappointed. If I had known this, I might have reconsidered the upgrade.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R, May 1, 2025
Hi Clarica,
Thank you for your time and feedback. The Galaxy S25 Ultra S Pen seamlessly combines performance and design, making it a reliable companion. It features deeper AI integration and streamlined functionalities that enhance user productivity and device efficiency. With the S Pen, you can easily create quick notes, memos, drawings, artwork, and more!
You can use S Pen features such as AI Select, Translate, and Magnify to make the most of your phone and multitask throughout the day. We acknowledge that changes to the S Pen may alter how you interact with your Galaxy S25 Ultra compared to previous versions. However, many advanced features of the device still work with the S Pen, providing a new and improved experience.
If you’d like to learn more about your S Pen and how to enhance your interaction with your Galaxy S25 Ultra, please check out the article “Use the Galaxy S25 Ultra S Pen” link below. We appreciate your feedback. Thank you for choosing Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Thank you for your time and feedback. The Galaxy S25 Ultra S Pen seamlessly combines performance and design, making it a reliable companion. It features deeper AI integration and streamlined functionalities that enhance user productivity and device efficiency. With the S Pen, you can easily create quick notes, memos, drawings, artwork, and more!
You can use S Pen features such as AI Select, Translate, and Magnify to make the most of your phone and multitask throughout the day. We acknowledge that changes to the S Pen may alter how you interact with your Galaxy S25 Ultra compared to previous versions. However, many advanced features of the device still work with the S Pen, providing a new and improved experience.
If you’d like to learn more about your S Pen and how to enhance your interaction with your Galaxy S25 Ultra, please check out the article “Use the Galaxy S25 Ultra S Pen” link below. We appreciate your feedback. Thank you for choosing Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
1
removed bluetooth??
on February 24, 2025
Posted by: Alan
from AZ
Expertise:Expert
That would have been a good disclosure. add it back
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy R&R, February 25, 2025
G’day Alan,
Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. We truly value your feedback, as it helps us understand how our users interact with our devices. Your insights will be considered as we strive to provide the innovative options you have come to expect from our brand. We appreciate you reaching out and are grateful for your support of Samsung! -Ty
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Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. We truly value your feedback, as it helps us understand how our users interact with our devices. Your insights will be considered as we strive to provide the innovative options you have come to expect from our brand. We appreciate you reaching out and are grateful for your support of Samsung! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Such a disappointment
on April 27, 2025
Posted by: WouldReturn
As everyone else here, I also would not have 'upgraded' to the s25 ultra knowing the S Pen wasn't bluetooth. I tried for a long time trying to figure out why the camera wouldn't take a picture by clicking the button on the S Pen. So, anyone want to buy a s25 ultra? I have one for sale...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, May 2, 2025
Hello There,
We appreciate you taking the time to share your perspective on your Galaxy S25 Ultra S Pen. We know how much customer value the convenience and creative flexibility the S Pen has always offered. While the Galaxy S25 Ultra brings incredible performance, camera power, and display innovation, we understand every features matters. Thank you for your review. We appreciate you choosing Samsung!
-Ty
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We appreciate you taking the time to share your perspective on your Galaxy S25 Ultra S Pen. We know how much customer value the convenience and creative flexibility the S Pen has always offered. While the Galaxy S25 Ultra brings incredible performance, camera power, and display innovation, we understand every features matters. Thank you for your review. We appreciate you choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
You dropped a key feature! Bluetooth S-Pen is key.
on April 8, 2025
Posted by: Abi Tolu
If I new the bluetooth on the s-pen was not present in the S25 ultra, I would not have upgraded from my s 24 ultra. This is a key feature and I hope Samsung can and will rectify and redress this. I am will like to pay extra for a bluetooth replacement pen.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, April 9, 2025
Hey Abi Tolu,
Thank you for reaching out and sharing your thoughts on your Galaxy S25 Ultra S Pen. We value your feedback as it provides insight into how users interact with their devices. The advancements in the Galaxy S25 Ultra have transformed the way smartphones are utilized. The way the S Pen is integrated with the S25 Ultra differs from that of previous versions. We encourage you to explore how the S Pen can enhance your daily phone usage by checking out the article “Use the Galaxy S25 Ultra S Pen.” We appreciate your feedback and thank you for choosing innovation with Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
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Thank you for reaching out and sharing your thoughts on your Galaxy S25 Ultra S Pen. We value your feedback as it provides insight into how users interact with their devices. The advancements in the Galaxy S25 Ultra have transformed the way smartphones are utilized. The way the S Pen is integrated with the S25 Ultra differs from that of previous versions. We encourage you to explore how the S Pen can enhance your daily phone usage by checking out the article “Use the Galaxy S25 Ultra S Pen.” We appreciate your feedback and thank you for choosing innovation with Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Eliminating Bluetooth - devastating to power users
on April 10, 2025
Posted by: Captainturk
Expertise:Expert
My loyalty to Samsung dates back to the Note 3 era, when Samsung was revolutionary and set trends with its large screen—far surpassing what others had to offer. Features like expandable storage and a removable battery made the Note series a true powerhouse. Samsung consistently delivered groundbreaking innovations, including MST and IR blasters, introducing functionality we didn't even know we needed.
Over the years, while we reluctantly adjusted to the removal of certain features, one change feels like a step too far: eliminating Bluetooth S-Pen support. I understand you may be prioritizing MagSafe integration, which could impact S-Pen functionality, or perhaps aiming for increased battery capacity by phasing out the S-Pen entirely. However, given the choice, loyal users would overwhelmingly favor a fully functional S-Pen above all else. The comments and feedback from your community reflect this sentiment clearly—please listen to us.
Loyal User
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 11, 2025
Thank you, Captainturk, for such a passionate and thoughtful review. Your unwavering loyalty and detailed insight mean a lot to us. It is clear that you have been deeply engaged with Samsung’s innovation for a very long time. The S Pen has been a standout feature for many users, and it’s great to see how much you value its functionality. With that being said, we are constantly exploring new ways to elevate the Galaxy mobile experience, and hearing directly from power users like you helps shape the future of our products. While some changes bring new opportunities, your feedback helps ensure we constantly innovate with purpose. However, you still can find functionality and leverage your S Pen with your Galaxy S25 Ultra. You may be surprised just how much you can utilize the flexibility as it aligns with the advancements in the latest design. Thanks again for your continued support and your loyalty; users like you help drive the evolution of what’s to come! We appreciate you choosing Samsung!
Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-s25-ultra-s-pen-black-ej-ps938bbeguj/
-Ty
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Use the Galaxy S25 Ultra S Pen
https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-s25-ultra-s-pen-black-ej-ps938bbeguj/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Cheap, bad, no Bluetooth.
on April 27, 2025
Posted by: Apiboppi
No Bluetooth. Honestly, it was one of the main reasons I've always gotten this phone series. Didn't know this feature was taken away when I decided to upgrade. Should have just stayed with my 22.
Response from Samsung USBy R&R, April 28, 2025
Hiya Apiboppi,
Thank you for sharing your thoughts on the Galaxy S25 Ultra's S Pen. The Bluetooth is a significant change, especially for users familiar with this feature from previous models. Although the S Pen in the Galaxy S25 Ultra differs in terms of its use, its functionality and integration into the device provide a unique experience. Now, features can also be activated via voice commands you could once do with your S Pen. Your insights highlight users' passion for their devices and offer valuable input for future enhancements to the S Pen experience. Thank you for your feedback; we appreciate you as an essential part of the Samsung community.
-Ty
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Thank you for sharing your thoughts on the Galaxy S25 Ultra's S Pen. The Bluetooth is a significant change, especially for users familiar with this feature from previous models. Although the S Pen in the Galaxy S25 Ultra differs in terms of its use, its functionality and integration into the device provide a unique experience. Now, features can also be activated via voice commands you could once do with your S Pen. Your insights highlight users' passion for their devices and offer valuable input for future enhancements to the S Pen experience. Thank you for your feedback; we appreciate you as an essential part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product, engineer team add bluetooth
on May 25, 2025
Posted by: Samsung fan
This product is complete dodo. I hate it!!! what was the point to even add the spen at all to the s25 ultra??? Air function was so cool and fun to play with and you stole it from us. We want it back samsung. Who cares if 1% of the people used the function at least it was there and was paid for. The sad thing is and was is that we paid just as much if not more for the s25 over the s24 and the s24 had the bluetooth functionality. Im upset with this product, its an over priced useless piece of plastic. I would gladly give mine away to someone so they don't waste they money. This falls under the most useless tool for your phone no need to have.
Response from Samsung USBy R&R, May 28, 2025
Hello there,
Thank you for your feedback. We appreciate your enthusiasm for features that make the Galaxy experience unique. The Galaxy S25 Ultra S Pen continues to support precision, creativity, and productivity, all designed to enhance your interactions. While the functionality may change over time, our commitment to innovation and improving the user experience remains strong. Thank you for taking the time to share your thoughts. We hope you continue to enjoy innovative products from Samsung!
-Ty
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Thank you for your feedback. We appreciate your enthusiasm for features that make the Galaxy experience unique. The Galaxy S25 Ultra S Pen continues to support precision, creativity, and productivity, all designed to enhance your interactions. While the functionality may change over time, our commitment to innovation and improving the user experience remains strong. Thank you for taking the time to share your thoughts. We hope you continue to enjoy innovative products from Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
No Bluetooth pen...
on March 5, 2025
Posted by: Trondstaf
from Norway
Expertise:Intermediate
No Bluetooth on the pen is a surprise.. Thats the Main use i have for it, to use as a remote...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, March 7, 2025
Hello Trondstaf,
Thank you for sharing your thoughts on your Galaxy S25 Ultra S Pen. Our goal is to continue to deliver cutting-edge innovation, with the precision of the S Pen designed for effortless note-taking, sketching, navigation, and allowing for more productivity; your Galaxy S25 Ultra S Pen and Galaxy S25 Ultra alignment is more seamless than ever before. How did you use your S Pen previously? You can still have those same functionalities on your phone. Did you use the S Pen as a remote to take pictures? You can now use voice commands to complete those same actions. Please check out the article "Use the Galaxy S25 Ultra's S Pen," linked below, to learn more about how your Galaxy S25 Ultra S Pen has changed how you interact with your device. We thank you for reaching out. Your support means a lot to us at Samsung! -Ty
Use the Galaxy S25 Ultra's S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Thank you for sharing your thoughts on your Galaxy S25 Ultra S Pen. Our goal is to continue to deliver cutting-edge innovation, with the precision of the S Pen designed for effortless note-taking, sketching, navigation, and allowing for more productivity; your Galaxy S25 Ultra S Pen and Galaxy S25 Ultra alignment is more seamless than ever before. How did you use your S Pen previously? You can still have those same functionalities on your phone. Did you use the S Pen as a remote to take pictures? You can now use voice commands to complete those same actions. Please check out the article "Use the Galaxy S25 Ultra's S Pen," linked below, to learn more about how your Galaxy S25 Ultra S Pen has changed how you interact with your device. We thank you for reaching out. Your support means a lot to us at Samsung! -Ty
Use the Galaxy S25 Ultra's S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US