Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra S Pen - Black
Average customer rating
1.1
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
109
3%of customers recommend this product.
(
2 out of
67)
Customer Reviews for Samsung - Galaxy S25 Ultra S Pen - Black
Customer Rating
1
No features
on February 21, 2025
Posted by: SamsungGotItWrong
from Pennsylvania
Expertise:Expert
No Bluetooth. What a waste of money for a replacement without features. Samsung, do better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 24, 2025
Hi There,
Thank you for sharing your thoughts on your Galaxy S25 Ultra S Pen. Your feedback has been instrumental in enhancing the precision and productivity of the S Pen, providing you with a seamless writing and navigation experience that aligns with the advancement you can experience with the new Galaxy S25 Ultra. If you are ready for the technology advancement, you are on the pinnacle of experiencing it. With voice commands that has changed the way you used your phone, you are now witnessing the most productive, creative device in modern times. We hope you have the opportunity to discover all there is to explore on your new phone. We can't wait for you to see all the ways your S Pen has evolved with the new cutting-edge revolution of your Galaxy S25 Ultra. Thank you for your insight! Thanks for choosing innovation with Samsung! -Ty
Samsung Support
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Thank you for sharing your thoughts on your Galaxy S25 Ultra S Pen. Your feedback has been instrumental in enhancing the precision and productivity of the S Pen, providing you with a seamless writing and navigation experience that aligns with the advancement you can experience with the new Galaxy S25 Ultra. If you are ready for the technology advancement, you are on the pinnacle of experiencing it. With voice commands that has changed the way you used your phone, you are now witnessing the most productive, creative device in modern times. We hope you have the opportunity to discover all there is to explore on your new phone. We can't wait for you to see all the ways your S Pen has evolved with the new cutting-edge revolution of your Galaxy S25 Ultra. Thank you for your insight! Thanks for choosing innovation with Samsung! -Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
S-Pen worn out in little over a week of study.
on February 12, 2025
Posted by: GenX
Expertise:Intermediate
I am happy with my s25 ultra. First samsung i have had, but i also wish my s-pen had bluetooth. Not because i need it, but because i could. I am a student and i use my pen alot! Its already pretty worn on the tip and that is pretty lame. I cant tilt the pen and write anymore. It has to be straight. I have never dropped it or used the pen with force, but after alot of writing its now very worn out..:( its expensive and out of stock too.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, February 19, 2025
Hello GenX,
Thank you for sharing your feedback about your experience with the Galaxy S25 Ultra S Pen. We are thrilled to hear that you are enjoying your Galaxy S25 Ultra and effectively using the S Pen for your studies. We recognize that the S Pen provides precision and helps you remain productive while interacting with your device. We want you to continue maximizing your device's potential. As a reminder, Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty. Additionally, you have the option to extend your coverage with Samsung Care+ on eligible devices, which provides extra protection and support. Please don’t hesitate to reach out to our Samsung Support Team to explore your options. We genuinely appreciate your feedback and value your experience with us at Samsung! -Ty
Mobile Accessories Support
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Thank you for sharing your feedback about your experience with the Galaxy S25 Ultra S Pen. We are thrilled to hear that you are enjoying your Galaxy S25 Ultra and effectively using the S Pen for your studies. We recognize that the S Pen provides precision and helps you remain productive while interacting with your device. We want you to continue maximizing your device's potential. As a reminder, Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty. Additionally, you have the option to extend your coverage with Samsung Care+ on eligible devices, which provides extra protection and support. Please don’t hesitate to reach out to our Samsung Support Team to explore your options. We genuinely appreciate your feedback and value your experience with us at Samsung! -Ty
Mobile Accessories Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Ultra S25 s pen - no Bluetooth
on February 16, 2025
Posted by: Scooter
Surprise, surprise, surprise!!! No Bluetooth incorporated on pen on S25 Ultra. A feature I've used on at least a weekly basis. I had no idea Samsung was eliminating this feature. If I knew this prior to the S25 Ultra launch, I would've complained then.
Response from Samsung USBy R&R, February 24, 2025
Hey There Scooter,
Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. We understand how important certain features can be to your daily routine. Samsung is constantly evolving its technology to enhance functionality and streamline the user's experience, and we appreciate your feedback as part of that journey. The S Pen remains a powerful tool for precision, productivity, and creativity, integrating with the S25 Ultra's advanced features. If you haven't already, we encourage you to explore how the S Pen enhances control, note-taking, and design to make the most of your device. We are excited you have the opportunity to experience all the Galaxy ecosystem offers. We appreciate your loyalty and look forward to continuing to support your mobile experience. -Ty
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Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. We understand how important certain features can be to your daily routine. Samsung is constantly evolving its technology to enhance functionality and streamline the user's experience, and we appreciate your feedback as part of that journey. The S Pen remains a powerful tool for precision, productivity, and creativity, integrating with the S25 Ultra's advanced features. If you haven't already, we encourage you to explore how the S Pen enhances control, note-taking, and design to make the most of your device. We are excited you have the opportunity to experience all the Galaxy ecosystem offers. We appreciate your loyalty and look forward to continuing to support your mobile experience. -Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on February 18, 2025
Posted by: Junk
After having this phone 3 days, the stylus broke. It's complete junk.
Response from Samsung USBy R&R, February 21, 2025
Hello there!
We understand the importance of a reliable stylus with your device. We know it can be frustrating to have your device for a short amount of time and your S Pen breaks. Please be aware, Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each individual product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. By reaching out to our Samsung Support Team to discover all of your options for your S Pen. We look forward to hearing from you. We’re here to help—thank you for choosing Samsung! -Ty
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Samsung Support
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We understand the importance of a reliable stylus with your device. We know it can be frustrating to have your device for a short amount of time and your S Pen breaks. Please be aware, Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each individual product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. By reaching out to our Samsung Support Team to discover all of your options for your S Pen. We look forward to hearing from you. We’re here to help—thank you for choosing Samsung! -Ty
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on February 15, 2025
Posted by: dbovee4
Expertise:Intermediate
Terrible mistake Samsung! No Bluetooth is despicable.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, February 21, 2025
Hiya dbovee4,
Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. The S Pen promotes precision, convenience, and creativity in everyday use. Although this version has streamlined its design, it still provides excellent responsiveness for note-taking, sketching, and productivity on the go. We are continually exploring new innovations to enhance how your device interacts with the world around you. The Galaxy S25 Ultra offers numerous features that improve productivity and creativity, marking a significant advancement in mobile technology. As you familiarize yourself with your device, we are confident you will be amazed by what you can accomplish. We appreciate you taking the time to reach out, and thank you for being a valued Samsung customer! -Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy S25 Ultra S Pen. The S Pen promotes precision, convenience, and creativity in everyday use. Although this version has streamlined its design, it still provides excellent responsiveness for note-taking, sketching, and productivity on the go. We are continually exploring new innovations to enhance how your device interacts with the world around you. The Galaxy S25 Ultra offers numerous features that improve productivity and creativity, marking a significant advancement in mobile technology. As you familiarize yourself with your device, we are confident you will be amazed by what you can accomplish. We appreciate you taking the time to reach out, and thank you for being a valued Samsung customer! -Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
S pen
on February 10, 2025
Posted by: Leelu
This is great disappointment to know that we can't use the s pen to take the photo
Response from Samsung USBy R&R, February 12, 2025
Hello Leelu,
Thank you for sharing your feedback on your Galaxy S25 Ultra S Pen. The Galaxy S25 Ultra continues to push the boundaries of innovation, offering an amazing mobile experience with cutting-edge features. While the S Pen functionality has evolved, it remains a powerful tool for precision, productivity, and creativity. Samsung is always enhancing the user experience, and the S25 Ultra is designed to capitalize on the users’ experience. We recommend checking out all the ways this device, especially the S Pen, can revolutionize the way you do your daily tasks, making you more efficient and productive, and allowing for you to be more creative. We thank you for reaching out and we thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for sharing your feedback on your Galaxy S25 Ultra S Pen. The Galaxy S25 Ultra continues to push the boundaries of innovation, offering an amazing mobile experience with cutting-edge features. While the S Pen functionality has evolved, it remains a powerful tool for precision, productivity, and creativity. Samsung is always enhancing the user experience, and the S25 Ultra is designed to capitalize on the users’ experience. We recommend checking out all the ways this device, especially the S Pen, can revolutionize the way you do your daily tasks, making you more efficient and productive, and allowing for you to be more creative. We thank you for reaching out and we thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
S Pen
on February 24, 2025
Posted by: Mylene
I have had my S25 Ultra for 2 weeks.The S pen doesn't stay in the slot properly. I lost my S pen and this is the first time that has ever happened to me. I have had all the ultra series from s22 and on. This is a red flag!!!
Response from Samsung USBy R&R, February 25, 2025
Hello there Mylene,
Thank you for sharing your experience with your Galaxy S25 Ultra S Pen. We understand how frustrating it can be when your device isn’t working properly. We encourage you to contact our Samsung Support Team to explore your options. Samsung products come with a limited 12-month warranty that covers manufacturing defects in materials and workmanship. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. More information about how to contact support is linked below. We’re here to help, and we appreciate your choice of Samsung! -Ty
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy S25 Ultra S Pen. We understand how frustrating it can be when your device isn’t working properly. We encourage you to contact our Samsung Support Team to explore your options. Samsung products come with a limited 12-month warranty that covers manufacturing defects in materials and workmanship. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. More information about how to contact support is linked below. We’re here to help, and we appreciate your choice of Samsung! -Ty
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: MommaRed77
from New Braunfels, Tx
Verified Purchase:Yes
Pricy, but absolutely would repurchase. Quality pen. Sometimes you have to pay more for nice things.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US