Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Posted by: cakenworthy
Verified Purchase:Yes
As with all my Samsung Produces it works great. This laptop replaces my old one. I trust anything named Samsung. I have a phone, laptop and two TVS so I do know the value of their products, I have never had any problems with any.
Written by a customer while visiting Samsung US
Posted by: Jason
from Utah
Expertise:Expert
Verified Purchase:Yes
Incredibly sleek design, amazing keyboard and incredible screen and resolution!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite laptop
on May 20, 2025
Posted by: jack
I've had this laptop since Feb of this year and I love it. Absolutely amazing comepaired to my old laptop and runs programs like melted butter. I use it for college work, blender, and some games and runs just fine with little to no lag or stutter but for the more demanding game programs may have some lag or stutter to it but changing to settings to the game fixes it just right. One program that won't run on this laptop is roblox for some reason, might be just my laptop though and I been wary of closing the laptop since I been hearing so many reviews on the screan cracking but I love this laptop to death.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 21, 2025
Salutations Jack,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! The Galaxy Book5 Pro, while capable, is not designed for all games, particularly demanding titles. While it can run many Windows software and games, you may notice some lag with graphically demanding games. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! The Galaxy Book5 Pro, while capable, is not designed for all games, particularly demanding titles. While it can run many Windows software and games, you may notice some lag with graphically demanding games. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Posted by: Mark in Sandia Park
from Sandia Park, NM, USA
Expertise:Expert
Verified Purchase:Yes
This computer is such a helpful tool. It also connects seamlessly with my Samsung tablet, phone, watch, and earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
Aloha Mark,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book5 Pro. We value your feedback as we strive to improve the design and functionality of our product line. We're so happy to hear how much you've been enjoying the features and performance of your Galaxy Book5 Pro so far. If you would care to provide any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book5 Pro. We value your feedback as we strive to improve the design and functionality of our product line. We're so happy to hear how much you've been enjoying the features and performance of your Galaxy Book5 Pro so far. If you would care to provide any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
It is a powerful, fast tool with a big touchscreen
on June 2, 2025
Posted by: Androide949
[This review was collected as part of a promotion.] A real work tool, trustworthy, fast, it is nice to work on it, artificial intelligence from another world, another galaxy, I like to be part of the Samsung galaxy.
Value
5
Written by a customer while visiting Samsung US
Posted by: GioGregoriis
from Brazil
Expertise:Intermediate
Verified Purchase:Yes
Loving the notebook, exactly what I was looking for. The purchase experience was also good.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything i need all in one
on June 10, 2025
Posted by: Rubyred
[This review was collected as part of a promotion.] I use this for work and it's great currently working on some designs too and it work wonderful! Love that I can connect my buds and my phone all to it !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Book 5 Pro: My Do-It-All Powerhouse!
on June 14, 2025
Posted by: Diesel
[This review was collected as part of a promotion.] As someone who juggles photo editing, schoolwork, and unwinding with Netflix, finding a laptop that truly excels across all these demands can be a challenge. After spending significant time with the Galaxy Book 5 Pro, I can confidently say it's not just a good laptop – it's an exceptional one that seamlessly integrates into my diverse daily routine.
First impressions matter, and the Galaxy Book 5 Pro absolutely nails it with its premium build quality. From the moment you pick it up, you can feel the meticulous craftsmanship. The all-metal chassis feels incredibly robust yet surprisingly lightweight, making it a joy to carry around campus or from my desk to the couch. There's virtually no flex in the keyboard or display, instilling a real sense of durability and longevity. It’s the kind of device that feels like it’s built to last, not just for a few years, but for the long haul. The hinges are smooth and firm, holding the screen perfectly in place at any angle, which is a small but significant detail when you're constantly adjusting for comfort.
But what truly sets the Galaxy Book 5 Pro apart, especially for a user like me, is the integration of Galaxy AI. This isn't just a gimmick; it's genuinely useful and has streamlined several aspects of my workflow. For photo editing, features like intelligent image enhancement within compatible software are a godsend, allowing for quicker touch-ups and more efficient batch processing.
First impressions matter, and the Galaxy Book 5 Pro absolutely nails it with its premium build quality. From the moment you pick it up, you can feel the meticulous craftsmanship. The all-metal chassis feels incredibly robust yet surprisingly lightweight, making it a joy to carry around campus or from my desk to the couch. There's virtually no flex in the keyboard or display, instilling a real sense of durability and longevity. It’s the kind of device that feels like it’s built to last, not just for a few years, but for the long haul. The hinges are smooth and firm, holding the screen perfectly in place at any angle, which is a small but significant detail when you're constantly adjusting for comfort.
But what truly sets the Galaxy Book 5 Pro apart, especially for a user like me, is the integration of Galaxy AI. This isn't just a gimmick; it's genuinely useful and has streamlined several aspects of my workflow. For photo editing, features like intelligent image enhancement within compatible software are a godsend, allowing for quicker touch-ups and more efficient batch processing.
Value
5
Written by a customer while visiting Samsung US