Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Customer Rating
5
Battery never dies
on July 8, 2025
Posted by: Viking8629
[This review was collected as part of a promotion.] I use my laptop for logging into work via vdi and I always use my laptop for normal browsing and gaming. For my surprise unlike other windows laptops this laptop goes through whole day.
Performance and the integration with samsung apps is seem less
Performance and the integration with samsung apps is seem less
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Este producto es excelente, se maneja estupendo
on July 13, 2025
Posted by: Jefe2504
[This review was collected as part of a promotion.] Esta lapto es algo asombroso, no tiene nada que envidiarle a otra lapto, su sistema operativo parece traído de otro planeta Galaxi ia es una completa locura de verdad 100% recomendada
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Чудовий ноутбук!
on July 16, 2025
Posted by: Pxyjlo240222
[This review was collected as part of a promotion.] Galaxy AI це просто чудовий, значно полегшає користування! Дякую Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great MacBook Alternative
on July 27, 2025
Posted by: Firefighter21
[This review was collected as part of a promotion.] Super fast and reliable computer.
Use it for work and travel. I had been using aacbook air, and this is a very reliable computer, built for speed and portability.
Use it for work and travel. I had been using aacbook air, and this is a very reliable computer, built for speed and portability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, lightweight, and smart with Galaxy AI
on July 28, 2025
Posted by: GalaxyProUser
[This review was collected as part of a promotion.] The Galaxy Book Pro 5 has completely changed the way I work and stay productive. It’s incredibly lightweight and fast, perfect for carrying around and working from anywhere. The AMOLED screen is beautiful and makes long hours in front of the computer much easier on the eyes.
What really makes a difference is Galaxy AI. I use it for real-time translation, document summaries, and even writing support — it’s like having a smart assistant built into the laptop. The integration with my Galaxy phone and tablet is seamless, which helps me move files, notes, and even calls between devices without hassle.
I use it daily for work, managing Excel files, Canva designs, emails, and meetings — and the battery life keeps up all day. It’s honestly the best laptop I’ve owned, especially for professionals who need power and flexibility on the go.
Value
5
Written by a customer while visiting Samsung US
Posted by: TimP
from Mount Pleasant, SC
Expertise:Intermediate
Verified Purchase:Yes
I have difficulty controlling the mouse action, if you pause it will launch the app you are resting on. at times not even knowing you are resting on. At times you are on a plank area of the screen and a large black panel will pop up. I have tried to determine if it Samsung or Windows 11, there 2 setting icons one windows and 1 Samsung. I have disabled the mouse auto execute function but does not prevent the popups in an app.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Response from Samsung USBy R&R Team, September 25, 2025
Hey TimP, Thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The touchpad on your Galaxy Book5 Pro can be altered to suit your preferences. You can also choose different tapping sensitivities, scrolling directions, and gestures. Please take a look at, "Use the touchpad on your Galaxy Book" to help resolve what you've described to be experiencing with your PC. If you have any questions or if you would like further assistance afterward, please feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-16-intel-core-ultra-7-1tb-gray-np960xha-kg2us/
Use the touchpad on your Galaxy Book
https://www.samsung.com/us/support/answer/ANS10002007/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-16-intel-core-ultra-7-1tb-gray-np960xha-kg2us/
Use the touchpad on your Galaxy Book
https://www.samsung.com/us/support/answer/ANS10002007/
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy Book5 Pro 14" Intel® Core™ Ultra 7 1Tb Gray
on October 7, 2025
Posted by: NEBU
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Ok at best - seems to be not of great quality built - moved from a 4 year old dell XPS to this one and was expecting much upgrade - in fact it is not both in screen sharpness, speed or keyboard - lack of camera for window hello is also a glaring omissiom of usefyl feature. Sharp edges at sides felt when when on lap.
Features
3
Design
3
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Howdy NEBU, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Device performance can vary depending on specific model and the features that device offers. The Galaxy Book5 Pro does not offer an infrared camera which would allow for face recognition with Windows Hello, however, you can utilize the fingerprint reader or set up a PIN to access your device quickly in the future. So, this PC offers a typical 1080p webcam. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. \n- Debra \n\nSamsung Support\nsmsng.us/Samsung-Support\nWarranty Information\nsmsng.us/Warranty-Info\nFacebook Messenger\nsmsng.us/Facebook-Messenger\nX Messages\nhttps://smsng.us/X-Messages\nSamsung Community\nsmsng.us/Samsung-Community\nGalaxy Book5 Pro\nhttps://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless Performance, Intuitive AI
on October 10, 2025
Posted by: r3m1x3d
[This review was collected as part of a promotion.] I absolutely love my new Galaxy Book 5 Pro! It has exceeded my high expectations and reaffirms why I'm so loyal to the Samsung ecosystem.
The experience was A+ from the start. Delivery was days early, and the OneDrive integration in Windows 11 made for the most pain-free setup ever. A minor Windows Pro license issue was even resolved in minutes by Microsoft's excellent remote support.
The hardware is phenomenal. The touchscreen is bright, responsive, and stays surprisingly fingerprint-free. The touchpad is a major upgrade from the Book 3—smarter and more precise. For such a sleek and light device, it's an absolute powerhouse. It handles my heavy multitasking and AI workloads effortlessly.
The real game-changer is the Galaxy AI. It's intuitive, powerful, and seamlessly integrated, boosting my productivity and creativity. (It's so smart, it probably helped write this review!) To top it off, the battery life is surprisingly long.
This laptop is a flawless combination of stunning design, powerhouse performance, and true intelligence. Highly recommended!
Value
5
Written by a customer while visiting Samsung US