Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Customer Rating
5
Solid and powerful laptop with Samsung quality
on September 19, 2025
Posted by: ShelleyB
Verified Purchase:Yes
This small laptop does everything I need it to do. I wanted one with a lot of memory, a touchscreen, lightweight for travel, and on the smaller side (less than 15") and this Samsung hit all the buttons. It was very easy to move over my files, etc. from my old laptop (a Surface Pro) via Bluetooth and so I was up and running in a very short time. I'm not sure yet about battery life. It seems to drain fairly fast, like in less than 12 hours, when I'm doing emails, scrolling the internet and Facebook, Zoom calls, etc. I haven't used it for streaming so not sure how long it would last for that. I own a lot of Samsung items and this one stands up to the others for quality and reliability.
Written by a customer while visiting Samsung US
Customer Rating
5
Great for buisness
on September 22, 2025
Posted by: JoJoKnowsStuff
[This review was collected as part of a promotion.] Ive been using this laptop for use in my career as a realtor. When paired with my Samsung s25 Ultra phone, I can unlock alot of neat features. For example when I have a client cancel on a showing, there's not hope lost. I can get them on a video call using the laptop, and pair it to use my phones camera! So I can leave my laptop stationary and walk through the home using my phones camera. Both phones share the same copy board, so my clients who like texts more than emails dont consume more of my time. If im looking at a home on my laptop, I can simply copy the url, go to my messages on my phone, paste the url, and send. Likewise with photos! I can take any photo using my phone and instantly have it available on my laptop. Want a photo i took years ago? I can also use Quickshare to transfer any files between my devices in seconds. The OLED display is great for marketing and creative use, and the fact that its a touch screen is more helpful than most people know. Fingerprint scan means easy logins, and easy passkey access aswell. Big 16 inch display, with a satisfying yo use keyboard, and a huge touch pad that won't cramp your hands. Theyve chosen a great cpu, and the ram / storage availability fits most needs. Because of all of this, I get a fantastic battery life. Even longer than snapdragon cpu laptops ive used before, due to the bigger battery capacity. However, its somehow barely heavier than said laptop. This Samsung book 5 pro is super light, without cheaping on material
Value
5
Written by a customer while visiting Samsung US
Posted by: Joseph M
from Utah
Expertise:Expert
Verified Purchase:Yes
Perfect laptop for school. I'm very impressed by the battery life. Great for my 3D modeling and large processing demands.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeff
from Boise, ID
Expertise:Expert
Verified Purchase:Yes
Beautiful screen and well built but performance was underwhelming and had multiple stutters when multitasking even with 32GB RAM. The network wi-fi keeps dropping connections and disappointing overall.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, September 25, 2025
Howdy Jeff, Thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. I've linked some resources below to help you resolve what you've described to be experiencing with your connectivity and functionality of your device. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Feel free to review the resources shared below and let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-16-intel-core-ultra-7-1tb-gray-np960xha-kg2us/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Samsung PC will not connect the internet
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-16-intel-core-ultra-7-1tb-gray-np960xha-kg2us/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Samsung PC will not connect the internet
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Written by a customer while visiting Samsung US
Posted by: BLAIR
Verified Purchase:Yes
I'M DISAPPOINTED BECAUSE OF THE USB PORTS. IT'S ONLY 1 PORT
Response from Samsung USBy R&R Team, September 29, 2025
Hey there BLAIR, Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your thoughts as we continue to improve the functionality and performance of our product line. The Samsung Galaxy Book5 Pro features the following ports: two Thunderbolt 4 (USB-C) ports, one HDMI 2.1 port, one USB-A 3.2 port, one MicroSD card slot, and a 3.5mm headphone/microphone combo jack. If you would like to provide additional feedback regarding your purchase or if you would like further assistance, please feel free to reach out to Samsung Support. Thanks for being a dedicated Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Posted by: Stefan
from Bismarck
Expertise:Intermediate
Verified Purchase:Yes
Great buy. Just what I needed. Top marks to Samsung
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, easy to Galaxy use!
on October 2, 2025
Posted by: Schola
[This review was collected as part of a promotion.] Galaxy AI comes in clutch when creating documentation and business ideas.
I use it for my personal training business. I use it for logging workouts, making blogs and podcasts and furthering education.
My decision to use this was one if the best I've made professionally.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great!
on October 4, 2025
Posted by: Samung4ever
[This review was collected as part of a promotion.] Galaxy AI features are incredibly handy and convenient to use! I love the design of the Galaxy Book 5 Pro — its functions are more than sufficient for everyday tasks like web browsing and daily use.
Value
5
Written by a customer while visiting Samsung US