Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Posted by: King Dave
Verified Purchase:Yes
This laptop meets all my needs, I would buy it again if I have too
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
It's much faster than my older computer. Clear picture and sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ddmmlls
from Texas
Expertise:Expert
Verified Purchase:Yes
Fast speed and the screen is very nice. I love the touch function. The battery lasts long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 18, 2025
Hey Ddmmlls,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. It's so awesome to hear how much you've been enjoying all the features and unsurpassed functionality offered with your Galaxy Book5 Pro. Feel free to reach out to Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. It's so awesome to hear how much you've been enjoying all the features and unsurpassed functionality offered with your Galaxy Book5 Pro. Feel free to reach out to Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Posted by: RdgFerro
Verified Purchase:Yes
The computer is very good. So easy to start to work.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice for Everything you need
on July 7, 2025
Posted by: Nicholas
[This review was collected as part of a promotion.] Galaxy Ai helping me do school/ business work to complete my work faster
Value
5
Written by a customer while visiting Samsung US
Posted by: GregCl
from NJ
Expertise:Expert
Verified Purchase:Yes
Its my first time with a Samsung laptop. Looks premium and solid. Keyboard layout gets some getting used to. Regardless, I'm very happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mark
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Very nice laptop with great graphics. Recommended definitely for engineering students.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So far I enjoy it.
on July 12, 2025
Posted by: Missingmymom
from Virginia Beach, Virginia
Expertise:Intermediate
There are no accessories for this laptop. The first one I got i had to return because the keyboard didn't work. So they replaced it. It just didn't work right out of the box. I do love the light sleek appearance and I love talking to copilot but hate how it forget what we talk about every day. I wish it could sync with my other Samsung products. That would be cool. Or if copilot could change it's voice to someone else's voice that I choose.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, July 14, 2025
Howdy Missingmymom,
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro. Your feedback allows us to improve the functionality and design of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. We would be more than happy to assist you with what you may be experiencing with your PC but we need more information regarding what you may be experiencing with your device before we can do so. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro. Your feedback allows us to improve the functionality and design of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. We would be more than happy to assist you with what you may be experiencing with your PC but we need more information regarding what you may be experiencing with your device before we can do so. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US