Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Customer Rating
5
Great Phone!!!"
on March 29, 2025
Posted by: Lovechild35
[This review was collected as part of a promotion.] This phone has great features. I love the Samsung TV app I get to enjoy free movies and TV shows. Even the games that they have on this phone is awesome. You don't have many phones that have their on gaming app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like
on January 6, 2026
Posted by: Lavender
from Longview texas
Expertise:Intermediate
I've never tried maple syrup with chickenMy boyfriend's and his ex were together for 6 months and me and him have been together for 3 years going on 4 years
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
The Best of galaxy ecosystem.
on October 28, 2025
Posted by: ARGOS06
[This review was collected as part of a promotion.] Having the Galaxy Book 5 Pro in my hands feels like owning a refined mix of style, power, and intelligence. It handles everything effortlessly — from multitasking to creative work — and never slows me down. Its slim, elegant build makes it perfect to take anywhere, and the anti-glare display stays clear no matter where I’m working. What really stands out is how seamlessly it connects with my other Galaxy devices, making it easy to switch between my phone, tablet, and laptop without interruption. With Galaxy AI integrated, it keeps me productive by organizing tasks, summarizing notes, and even predicting what I’ll need next. It’s more than just a laptop — it’s a smart companion that fits perfectly into my everyday flow.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mr Honest
from SFO
Expertise:Intermediate
Verified Purchase:Yes
It’s too slow and the usual windows sickness always needs to restart. Samsung setting and apps are too cheap with no premium value compared to MacBook Air M4 which is even far far faster and cheaper.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Howdy Mr Honest, Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy Book5 Pro provides a superior touchscreen OLED display with vibrant colors and anti-glare technology for your viewing pleasure as well as a wide array of ports including HDMI and USB-A with a 120Hz refresh rate. This PC supports AI features as a Copilot+ PC, while offering competitive battery life and a strong integration with the Windows ecosystem. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Customer Rating
5
Great thank you
on August 16, 2025
Posted by: Kristen
[This review was collected as part of a promotion.] Good test tablet computerized for everyone else and great feedback
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Book5 pro
on August 21, 2025
Posted by: Davidjacket
[This review was collected as part of a promotion.] Nice and clean thin would like to have new one can you touch sceen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible performance and design
on December 5, 2025
Posted by: Ajjone
[This review was collected as part of a promotion.] The Galaxy Book5 Pro has exceeded every expectation I had for a laptop. The performance is incredibly fast and responsive, even when I’m running multiple apps, streaming, and working on large files at the same time. The display is one of the best parts—bright, sharp, and extremely easy on the eyes for long work sessions.
Galaxy AI has been a surprisingly useful addition. I use it for document summarizing, quick translations, and organizing notes across my devices. It genuinely speeds up my workflow and makes everyday tasks feel a lot more seamless.
Battery life has also been outstanding. I can work through a full day without worrying about finding a charger. The laptop stays cool and quiet, and the build quality feels premium and durable without being heavy.
Overall, this device fits perfectly into my daily routine—whether I’m working from home, watching movies, or handling school and work tasks. It’s easily one of the best laptops I’ve ever owned, and it’s clear Samsung put a lot of thought into both the hardware and the software experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product connects well with all my devices
on June 2, 2025
Posted by: Thatso
[This review was collected as part of a promotion.] The built in galaxy Ai on these new laptops are top tier, it's never been easier to get the answer I seek.
Value
5
Written by a customer while visiting Samsung US