Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Customer Rating
5
University of Samsung members
on April 5, 2025
Posted by: OBC Mr vee bac is here
Samsung tutorial is the best service I have ever encountered G OBC AND SAMSUNG MEMBERS ARE THE BEST..
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible laptop!
on March 26, 2025
Posted by: SilentViruz
[This review was collected as part of a promotion.] Awesome laptop with fantastic features, speed, performance, connectivity and AI use no other laptop has.
Far better with Samsung ecosystem for productivity and personal use.
Can't recommended enough when all products are connected.
Value
5
Written by a customer while visiting Samsung US
Posted by: toto
from New York, NY
Expertise:Expert
Verified Purchase:Yes
This is not a good machine. You have to hold the lower part to open. Touch and mouse are too confusing and sensitive m, often you make unintended errors.
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Good day Toto,
Thanks for reaching out to share your thoughts with us about your experience with using the Samsung Galaxy Book5 Pro. We value your feedback as we continue to improve the functionality and performance of our product line. We realize that a learning curve may be present when transitioning to new devices. Have no fear! We offer a plethora of resources to review which includes informative videos on our YouTube channel, device manuals, software updates, troubleshooting guides, and interactive simulators on our website. Feel free to check out some of the linked resources below when you have the time. If you have any questions for us afterward, please do not hesitate to reach out to Samsung Support. We're always happy to help in any way that we can! Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Thanks for reaching out to share your thoughts with us about your experience with using the Samsung Galaxy Book5 Pro. We value your feedback as we continue to improve the functionality and performance of our product line. We realize that a learning curve may be present when transitioning to new devices. Have no fear! We offer a plethora of resources to review which includes informative videos on our YouTube channel, device manuals, software updates, troubleshooting guides, and interactive simulators on our website. Feel free to check out some of the linked resources below when you have the time. If you have any questions for us afterward, please do not hesitate to reach out to Samsung Support. We're always happy to help in any way that we can! Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
5
This laptop changed my life.
on March 21, 2025
Posted by: therealGOKU24
[This review was collected as part of a promotion.] The galaxy 4 pro changed my life!! I was able to keep on on my live stream while doing my financial reports and keeping me connected to my followers. I would highly recommend the galaxy 4 pro!! It's the top tier no matter who you are!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Santa is coming early to me
on March 26, 2025
Posted by: Bionic4ever
I am currently working on upgrading my phone system
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung number one on the world.
on March 10, 2025
Posted by: Pbatumona
[This review was collected as part of a promotion.] The most used in the world of smartphones only Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy book 5 360
on June 21, 2025
Posted by: SummerBreezelove
[This review was collected as part of a promotion.] Never had one I own lavnone tablets chome tablets Dells they are great computer I'm looking for a good computer so I can finish my online classes I'm taken up on R.N register Nursing a
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A solid premium computer. It feels slim and the e
on October 27, 2025
Posted by: GalaxyPronewbie
[This review was collected as part of a promotion.] I've only had the computer for 3 days. First, major thing I noticed was the hinge was very strong, yet easy to open. It's nice to have the AI feature of co pilot. I'm hoping to see some improvement since it's been a while since my last computer with copilot. It's nice that to have a Galaxy phone and computer.
It blends nicely together.
It blends nicely together.
Value
4
Written by a customer while visiting Samsung US