Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Posted by: Rodric
from Denver Colorado
Expertise:Expert
Verified Purchase:Yes
Galaxy Book5 360 is eazy to use and enjoyable for the price given. For me the Galaxy Book5 360 pro was very large and almost have the same specs
I would recommend this to a friend!
Features
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Craig
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
Intrusively interjects Ai. I'm quite able to formulate my own words and designs.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, July 22, 2025
Howdy Craig,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Galaxy AI has been designed to enhance your user interaction and productivity by providing benefits like improved productivity, enhanced search capability/functionality, real-time translation/communication, AI Select, Photo Remaster, and integration with Microsoft Copilot. If you would like to share additional feedback with us regarding your experience or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
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Samsung Community
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Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Galaxy AI has been designed to enhance your user interaction and productivity by providing benefits like improved productivity, enhanced search capability/functionality, real-time translation/communication, AI Select, Photo Remaster, and integration with Microsoft Copilot. If you would like to share additional feedback with us regarding your experience or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Screen. Excellent Battery Life.
on July 28, 2025
Posted by: BlazingSaddles
[This review was collected as part of a promotion.] This laptop's display is seriously impressive, with colors that pop and a sharpness that makes everything look amazing. Watching movies or working on creative projects is a real treat because of the vivid visuals. The battery life, on the other hand, is pretty solid and gets me through most of the workday without needing to plug in. I can usually squeeze out a decent amount of hours before I need to find an outlet. Overall, it's a fantastic device for both work and play.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Laptop That Just Works!
on August 19, 2025
Posted by: Lianna
[This review was collected as part of a promotion.] I’m really loving my Galaxy Book5 Pro. It’s super fast, the screen is gorgeous, and the battery lasts all day. Galaxy AI makes life so much easier, from managing tasks to boosting productivity. Plus, it syncs perfectly with my Galaxy phone and Buds, everything just works together.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nashville
Expertise:Intermediate
Verified Purchase:Yes
Very fast, but only has one port shared with Mic/External speakers. And to get external speakers to work you have to physically turn off all Mic functions then the external speaker box appears. No external speaker box to check prior to turning all Mic functions off and no instructions on how to do it. On a high end Price machine one port is sad.
I would recommend this to a friend!
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A Galaxy of Features
on September 15, 2025
Posted by: DRDEX3ON
[This review was collected as part of a promotion.] This Galaxy Book5 360 is sleek and versatile 2 in 1 that folds into a nice tablet for the artists out there with it's crisp 15.6" AMOLED touchscreen, Intel Core Ultra 7 processor, and 16GB RAM, it's powerful enough for whatever editing or drawing programs you love without a worry of not being able to multitask. Battery life is solid, and the lightweight aluminum build makes it ideal for mobile professionals.
Now really sets it apart, is how effortlessly it integrates with Galaxy phones. Multi Control lets you drag and drop files, copy text, and even control your phone from the laptop setup! Just slide your mouse over like an extended display and bam your typing and clicking on your mobile. Instant synergy, this includes using your Phones camera in place of the Galaxy books. It’s fast, intuitive, and genuinely useful.
Galaxy AI adds smart touches like real-time translation and writing assistance, making everyday tasks smoother. Whether you're editing, browsing, or managing content across devices, the Book5 360 feels like a natural extension of your workflow.
Now really sets it apart, is how effortlessly it integrates with Galaxy phones. Multi Control lets you drag and drop files, copy text, and even control your phone from the laptop setup! Just slide your mouse over like an extended display and bam your typing and clicking on your mobile. Instant synergy, this includes using your Phones camera in place of the Galaxy books. It’s fast, intuitive, and genuinely useful.
Galaxy AI adds smart touches like real-time translation and writing assistance, making everyday tasks smoother. Whether you're editing, browsing, or managing content across devices, the Book5 360 feels like a natural extension of your workflow.
Value
5
Written by a customer while visiting Samsung US
Posted by: Lost Control
from PNW, USA
Expertise:Expert
Verified Purchase:Yes
Got this as a replacement for an older model of this form factor that broke. It is a notable upgrade across the board except that it is missing the right control key! Seems manufacturers have replaced this essential key with one that launches an AI access program. This duplicates the “windows-C” function already available. There is no way to map the new dedicated key back to the essential right control key, even after removing the built-in unused AI interface software. Missing the right control key mandates a two handed approach to access the “home/end/page up/page down” controls, as well as all the commonplace “control-enter” and “control-alt-delete” combinations - so you better have both hands available or a pencil in your teeth to access these now! (read: Horrible for anyone ADA concerns!)
So, if you have no need to use any code writing software, use spreadsheets, enter line feeds in communication software, or generally interact with any software using the keyboard like a professional does, this is a wonderful laptop! If you need to do anything detailed or complicated, try to find a laptop with a right control key on it instead, even if it is older hardware.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hi there Lost,
Thanks for taking the time to review your experience using the Samsung Galaxy Book5 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand how frustrating it can be to have to acclimate to a different key setup on your keyboard. For those who depend on a full traditional keyboard layout, it is advisable to check the specific model's keyboard design before purchase. If you would like to share additional feedback with us or if you would like to share additional feedback with us, please feel free to contact Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to review your experience using the Samsung Galaxy Book5 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand how frustrating it can be to have to acclimate to a different key setup on your keyboard. For those who depend on a full traditional keyboard layout, it is advisable to check the specific model's keyboard design before purchase. If you would like to share additional feedback with us or if you would like to share additional feedback with us, please feel free to contact Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Not Lasting For A Full Day
on March 11, 2025
Posted by: Lumious
from Los Angeles, California
I got this laptop since I need a major update, especially in the battery-lasting department. It has been a few days of using this laptop and I am immensely disappointed that the battery does not last me for the full school day. I have it at full charge for the start of the day (8:00am) it drains fast in less than 6 hours (35% at 12pm). I was under the assumption that this laptop and its battery would last more than 6 hours.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, March 12, 2025
Hi Lumious,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro features long-lasting battery life, so you can stay productive for as long as you need. The Galaxy Book5 Pro 16" model supports up to 25 hours of video runtime. If you run low on battery, don't worry. Your Galaxy Book5 Pro supports fast charging, just simply plug in and get up to 35% charge in just about 30 minutes. However, if your PC battery doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review, "Reduced battery life on Samsung PC" to learn how you can optimize your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro features long-lasting battery life, so you can stay productive for as long as you need. The Galaxy Book5 Pro 16" model supports up to 25 hours of video runtime. If you run low on battery, don't worry. Your Galaxy Book5 Pro supports fast charging, just simply plug in and get up to 35% charge in just about 30 minutes. However, if your PC battery doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review, "Reduced battery life on Samsung PC" to learn how you can optimize your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US