Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
174
4 Stars
17
3 Stars
10
2 Stars
9
1 Star
5
82%of customers recommend this product.
(
79 out of
96)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 32GB Memory - 1TB SSD - Gray
Customer Rating
5
This product has great features
on July 12, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy AI is easy to use and very helpful on my Samsung Galaxy Book 5 Pro. I use it everyday for personal use like shopping online, check my email. I download apps like WhatsApp and Google Msg and use them on laptop. I also use it for business like checking email, working online, download apps like Slack and Zoom. It was so easy to installed. The laptop is super fast, thin, light, and sleek. I love the keyboard. I love the screen size 16 inches. I love the sound when i play my favorite music. LOVE LOVE LOVE this product!!
I also have Samsung Galaxy s25+ and Samsung Smart TV 55".
I also have Samsung Galaxy s25+ and Samsung Smart TV 55".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good laptop. Worth it with the discount
on March 22, 2025
Posted by: Sebaspp
I bought it last week.
PRO
Amazing display, great quality, anti reflective.
Solid build, good keyboard and trackpad.
Performance is ok, not stunishing though.
Great looks and weight makes it very portable.
CONS
Battery is far from lasting 21 hours. I bearly get 5/6 with office work
Samsung software works perfect in the phone and tablet, not good in the PC. I found a few glitches that makes the ecosystem and integration with other devices not great as I expected
Camera is bad, can't handle low light at all.
Have a samsung widescreen monitor, would only connect hdmi, not through usb c for some reason.
PRO
Amazing display, great quality, anti reflective.
Solid build, good keyboard and trackpad.
Performance is ok, not stunishing though.
Great looks and weight makes it very portable.
CONS
Battery is far from lasting 21 hours. I bearly get 5/6 with office work
Samsung software works perfect in the phone and tablet, not good in the PC. I found a few glitches that makes the ecosystem and integration with other devices not great as I expected
Camera is bad, can't handle low light at all.
Have a samsung widescreen monitor, would only connect hdmi, not through usb c for some reason.
Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracks from normal use
on December 24, 2025
Posted by: Samsung User
I bought the laptop back in May 2025 even spent the extra money on care plus. The screen cracked spontaneously from opening the lid of the laptop. Called warranty support they said it sounds like it's a warranty issue rather than the default physical damage they are required to label cracked screens. He said send it in and we can get it looked at and repaired. I spent money to pack and ship safely. Got an email asking for $780 to repair the screen and after speaking with the technician said we are required by Samsung policy to label any screen crack regardless of reason as physical damage and charge the customer
I called and was passed around to 6-7 different people including supervisors and technicians appealing the decision only the be told they don't have the ability to waive the cost even though this is a know issue. The laptop sat on a desk it's entire life, no other issue other than the screen.
I called and was passed around to 6-7 different people including supervisors and technicians appealing the decision only the be told they don't have the ability to waive the cost even though this is a know issue. The laptop sat on a desk it's entire life, no other issue other than the screen.
Long story short they will sell you a laptop and take your money for an "extended warranty" but not cover anything. I was told by the supervisor that if it happened within a week of purchase they would have covered it. So I'm still in warranty but it doesn't matter.
Save your money and buy quality product elsewhere that doesn't break within a year of gentle use.
Response from Samsung USBy R&R Team, December 26, 2025
Hey there Samsung User,
Thanks for taking the time to reach out about your experience using the Samsung Galaxy Book5 Pro. Your critiques provide valuable insights that will assist us with improving our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support at your earliest convenience. Thanks for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thanks for taking the time to reach out about your experience using the Samsung Galaxy Book5 Pro. Your critiques provide valuable insights that will assist us with improving our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support at your earliest convenience. Thanks for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
This is a clean great for work devise.
on February 11, 2025
Posted by: Notforlaughs
[This review was collected as part of a promotion.] This will be good working experience. Allows the mind for something to do will I sit around at home. There have been advertism3nts of this product for view, figured it may be time to check a few out for my own. This way it makes our possibility for learning more even closer to home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome very nice device and easy to use and carry
on February 17, 2025
Posted by: Desigamer25
[This review was collected as part of a promotion.] Awesome device easy to use with alot of new features and better than macs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the looks clean
on March 13, 2025
Posted by: Rosatiim86
[This review was collected as part of a promotion.] I love this tap make me feel I'm carrying a more expensive besides it give me all the memory capacity that I what school resumes and of course my classmates and church friends and my work pictures as well I love the big expanded window I dont have to stress out for having vision problems, my music as well and FaceTime or zoomtime it's great clear loud good speakers .. overall I really recommend it..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ecosystem is incredible
on March 10, 2025
Posted by: KYactual
[This review was collected as part of a promotion.] I just got the galaxy book 5 pro, tab s10+, and s25 ultra and the way these devices interact is like magic. The seamless actions across apps and devices is effortless. You can drag and drop files between devices, extend you monitor, and use your phone camera as an incredible Webcam.
Value
5
Written by a customer while visiting Samsung US
Posted by: Max Loh
from USA
Expertise:Intermediate
Verified Purchase:Yes
The screen will crack if carrying it around in freezing temperatures and then opening it in room temperature. The only way to avoid it is to never carry it around during the winter, which defeats the purpose of having a laptop. Other laptops never seemed to have this issue.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, December 1, 2025
Aloha Max,
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US