Customer reviews from Samsung US
Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.7
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
78
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
4
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Amazing product
on August 22, 2025
Posted by: Dazesie
[This review was collected as part of a promotion.] Amazing quality, work super well. Got it as a gift for my family and they love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Art mode now requires constant internet connection
on November 12, 2025
Posted by: privacyfocusedcustomer
Beware this new Frame TV Pro requires CONSTANT internet connection for the sole use of Art Mode. You are no longer allowed to use this TV offline to simply display your own pictures transferred via USB to the TV. Samsung support continues to advertise this is possible, but this TV is useless without a constant internet connection. Even adding this TV to its own VLAN with a specific allow-list they change the domains for its “connection check” daily so it will “lose connection” even though all internal TV networking diagnostics say it is connected to the internet.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, November 12, 2025
Hello,
We appreciate you sharing your thoughts on The Frame Pro. Please note that Art Mode & Art Store have always required both an Internet connection as well as a Samsung Account; however, you can display your own photos &/or artwork that you've previously uploaded to The Frame via the SmartThings app or via USB and then view them in Art Mode offline.
This support link may provide helpful information on Art Mode as well: https://www.samsung.com/us/support/answer/ANS00076727/
If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If you need more help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
We appreciate you sharing your thoughts on The Frame Pro. Please note that Art Mode & Art Store have always required both an Internet connection as well as a Samsung Account; however, you can display your own photos &/or artwork that you've previously uploaded to The Frame via the SmartThings app or via USB and then view them in Art Mode offline.
This support link may provide helpful information on Art Mode as well: https://www.samsung.com/us/support/answer/ANS00076727/
If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If you need more help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
A True Survivor – The Best TV I’ve Ever Owned!
on July 12, 2025
Posted by: Ashniic
from Rockingham NC
A True Survivor – The Best TV I’ve Ever Owned!
To the Samsung Team,
I just want to take a moment to say thank you for making what is, without a doubt, the best product I’ve ever purchased – the 65” Class The Frame Pro LS03FW Neo QLED 4K TV.
Not only does it deliver incredible picture quality, smart design, and top-tier performance, but this television proved its worth far beyond what I ever expected. My home recently suffered a devastating house fire. In the chaos and heartbreak of it all, very few things made it out in one piece – but this TV did. It survived that fire, then took a long ride from Texas to North Carolina in the back of a truck, fully exposed and unsecured. And guess what?
It still works like a champ.
No issues. No damage. Just stunning 4K brilliance as if nothing ever happened.
This is more than just a TV. It’s a testament to Samsung’s craftsmanship, durability, and excellence. I will recommend this product to anyone and everyone. It’s stylish enough to elevate any room, powerful enough for any use, and clearly built to last through just about anything life throws at it.
Thank you, Samsung. I’m a customer for life.
Sincerely,
Ashley Platero
Ashley Platero
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality and picture
on November 4, 2025
Posted by: Jc713houston
[This review was collected as part of a promotion.] Love the way the picture quality it has, and how it blends in with the wall elevating the feel and look of the room
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Experience
on April 21, 2025
Posted by: ExcellentTV
[This review was collected as part of a promotion.] Watching movies, sports, and gaming on this TV is a delight. The colors pop, motion is fluid, and the anti-glare coating works well in well-lit rooms. The minimalist design blends seamlessly into any living space, and the Art Mode is a nice touch for décor.
#Brilliant 4K Neo QLED Display:
Quantum Mini-LED backlighting offers deep blacks, vibrant colors, and excellent contrast, even in bright rooms.
Quantum Mini-LED backlighting offers deep blacks, vibrant colors, and excellent contrast, even in bright rooms.
#120Hz Refresh Rate & AI Upscaling:
Smooth motion for sports and gaming, with AI-enhanced upscaling for sharper lower-resolution content.
Smooth motion for sports and gaming, with AI-enhanced upscaling for sharper lower-resolution content.
#Slim, Frame-like Design:
Ultra-thin bezels and customizable frames make it look like a piece of art when not in use (Art Mode).
Ultra-thin bezels and customizable frames make it look like a piece of art when not in use (Art Mode).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good Tv but Ugly/ small power cord
on October 16, 2025
Posted by: SamFan
from Sacramento, CA
Bought second Frame Tv to bring new Pro model for movie. I am very disappointed at this Wireless One Box . You need power cables running around for TV separately , sound bar separately, woofer another one and then this hdmi hub kinda remote box.
Older model of Frame Tv had a think wire that was not visible and clould connect upto 16 ft.
Frame lost its usability with this ugly 5 feet cable. Even the instruction manual shows chinese version still hold that 16ft cable Also you cannot use older version box since TV doesnt accept same wire as input. Expensive product for a no Oled TV . Who approved this change in Frame line ?
If you want frame stick to older version or just get Oled for 40% cheaper price.
Older model of Frame Tv had a think wire that was not visible and clould connect upto 16 ft.
Frame lost its usability with this ugly 5 feet cable. Even the instruction manual shows chinese version still hold that 16ft cable Also you cannot use older version box since TV doesnt accept same wire as input. Expensive product for a no Oled TV . Who approved this change in Frame line ?
If you want frame stick to older version or just get Oled for 40% cheaper price.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 17, 2025
SamFan,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
A Great Piece of Technology (AND a TV)
on June 20, 2025
Posted by: Macaroon
[This review was collected as part of a promotion.] Who thought instantly getting images of art from the world's greatest collections to display in your home would be even better than watching TV?
The Samsung Frame TV Pro is the best TV I've ever owned. Crystal clear picture, brilliant colors, deep blacks, sharp contrast, excellent sound. And the wireless control box is a brilliant and long-overdue refinement: no messy cables!
But its best feature is Art Mode, whereby you select from a wide range of quality images that reflect taste, mood or season, and beautifully decorate your space.
It's simply the slickest, coolest TV out there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV looks amazing.
on October 14, 2025
Posted by: GreatLookingTV
[This review was collected as part of a promotion.] Use tv for general everyday viewing including sports
Value
5
Written by a customer while visiting Samsung US