Customer reviews from Samsung US
Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.7
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
78
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
4
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Samsung Frame Pro 2025
on April 24, 2025
Posted by: TECHNOLOGYFORDUMMIES
[This review was collected as part of a promotion.] The Frame Pro is incredible !!
"For 33 years, my living room has remained a formal space—never once did I consider adding a TV. Yet, for years, my grown children have turned down my invitations, insisting, 'No big screen TV? No sports events? Then count us out!'"
"For 33 years, my living room has remained a formal space—never once did I consider adding a TV. Yet, for years, my grown children have turned down my invitations, insisting, 'No big screen TV? No sports events? Then count us out!'"
"The 65-inch Frame Pro has completely transformed my home entertainment experience—its technology is truly remarkable. The Frame Pro 2025 delivers bright, vivid digital art, seamlessly transitioning into a stunning TV with movie-theater quality visuals. The Easy-Connect wireless box was up and running within minutes, making setup effortless.
We’re loving everything from local TV and movies to baseball and the NBA playoffs—and we can’t wait for football season!"
We’re loving everything from local TV and movies to baseball and the NBA playoffs—and we can’t wait for football season!"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is spectacular! Love the look!
on June 20, 2025
Posted by: Browntruck
[This review was collected as part of a promotion.] We mounted this Frame TV above our primary bedroom dresser, and it masquerades as a beautiful work of art when we're not watching tv.
Streaming works extremely well, too.
Streaming works extremely well, too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Why no signal over cable?
on September 2, 2025
Posted by: Frado
Image quality so much better than older frame TV. I was prepared for some tradeoffs (compared to my OLED), but not having a way to hardwire the One Connect box with a cable is not acceptable. I mean we already need to run wire for power, so why not run the signal? Some people want the box across the room, I get it. But those that just want the best connection possible and not deal with frequent signal loss should have the option like the older model.
Response from Samsung USBy Samsung Specialist, September 2, 2025
Hi Frado, Thanks for your review, and we're sorry for the confusion. If you'd like a wired One Connect Box connection, please note that this is available with our Frame (LS03FA) Series. You can find it here: https://www.samsung.com/us/lifestyle-tvs/the-frame/65-inch-the-frame-qled-4k-tv-ls03fa-sku-qn65ls03fafxza/
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
The art options look great. Locks up
on July 5, 2025
Posted by: Hawkeye
[This review was collected as part of a promotion.] We have two frame Pro tvs in adjoining rooms. We mostly use the Frame TV to display artwork.
Unfortunately when we try to switch to TV watching the TV appears to be buffering a lot and even locks up. If I unplug the TV and the one box and plug it back in it works properly. Unfortunately I have to do this at least one a week. This is unacceptable.
The picture is great but the locking up needs to be fixed.
Value
1
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hawkeye,
We appreciate your feedback regarding your Frame Pro TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
Please also keep in mind that the Wireless One Connect Box should be placed in the same room as the TV (10m range). The wireless connection between the TV and WOCB may also be affected by the surrounding environment, may not connect when enclosed or blocked by metal (e.g., from inside a metal cabinet) or by other physical objects such as walls.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding your Frame Pro TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
Please also keep in mind that the Wireless One Connect Box should be placed in the same room as the TV (10m range). The wireless connection between the TV and WOCB may also be affected by the surrounding environment, may not connect when enclosed or blocked by metal (e.g., from inside a metal cabinet) or by other physical objects such as walls.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful TV
on August 20, 2025
Posted by: PenguinOnTV
[This review was collected as part of a promotion.] We wanted a TV that could blend in with our other art and decor. The Frame Pro does just that while also having a great picture when we watch TV and movies. We also wanted a TV with minimal or no wires showing. The One Connect box can be powered in a location near the TV but does not require a direct cable connection. This gives several options to for placement that work well for our space.
The Frame Pro's art features, picture and design are a perfect fit for our living room.
The Frame Pro's art features, picture and design are a perfect fit for our living room.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great Picture But Several Problems
on August 21, 2025
Posted by: Crooked
[This review was collected as part of a promotion.] I had difficulty getting the Firestick TV to work through the Pro Box. Also, I paid to have the TV mounted. I don’t think the two individuals sent were capable of doing the job. They could not center the TV over my mantle and hung it slightly crooked. I will have to pay again to get it corrected.
Value
1
Response from Samsung USBy Samsung Specialist, August 21, 2025
Hello Crooked,
We’re sorry to hear of your user and installation experiences. If you purchased your Frame Pro through a retailer, we recommend contacting them directly for assistance in correcting this.
If you purchased directly from Samsung.com, our Support Team is ready to help. You can give us a call at 1-800-SAMSUNG (available daily from 8 AM – 12 AM EST) or connect with a Live Chat agent through the Support link on Samsung.com. You’ll also find helpful guides, warranty information, and service scheduling options there to make the process smoother.
~ Samsung Specialist
We’re sorry to hear of your user and installation experiences. If you purchased your Frame Pro through a retailer, we recommend contacting them directly for assistance in correcting this.
If you purchased directly from Samsung.com, our Support Team is ready to help. You can give us a call at 1-800-SAMSUNG (available daily from 8 AM – 12 AM EST) or connect with a Live Chat agent through the Support link on Samsung.com. You’ll also find helpful guides, warranty information, and service scheduling options there to make the process smoother.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great Artwork - Mediocre TV
on September 23, 2025
Posted by: beantownrich
[This review was collected as part of a promotion.] You would think with Pro in the name this would be a best in class TV, but sadly it falls short. I was really excited to by this TV because we have a large wall in a bright room. I giggle a little whenever somebody asks when we got our new painting. Unfortunately, when watching anything that isn't just standard TV (think Emmy Winning Dramas, or streaming movies), the picture just falls incredibly short. Its washed out and hazy and makes dark season really just a mush of gray. I know I'm coming from OLED TV with inky blacks, but really feel like this is a miss. It would be great to see a future version of the Frame Pro based on the S95F but with the ability to handle burn-in to allow for art mode.
Also, whoever thought that it was a great idea to make the part of the wall mount that goes on the wall two separate pieces should be fired. This is the stupidest design and added an hour to mounting what should have been a TV that I can never get perfectly level.
Value
3
Response from Samsung USBy Samsung Specialist, September 23, 2025
beantownrich, We appreciate your input on the picture quality of Samsung’s Frame Pro. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Not Perfect
on October 13, 2025
Posted by: VeryFrustrated
[This review was collected as part of a promotion.] Everyday there is another issue with this TV
Need to use two remotes to be able to turn off and on and control volume.
Frame picture settings don't work.
Picture is great when it doesn't freeze or an message doesn't appear!
Need to use two remotes to be able to turn off and on and control volume.
Frame picture settings don't work.
Picture is great when it doesn't freeze or an message doesn't appear!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 13, 2025
VeryFrustrated,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US