Customer reviews from Samsung US
Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.7
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
70
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
4
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
1
Not Perfect
on October 13, 2025
Posted by: VeryFrustrated
[This review was collected as part of a promotion.] Everyday there is another issue with this TV
Need to use two remotes to be able to turn off and on and control volume.
Frame picture settings don't work.
Picture is great when it doesn't freeze or an message doesn't appear!
Need to use two remotes to be able to turn off and on and control volume.
Frame picture settings don't work.
Picture is great when it doesn't freeze or an message doesn't appear!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 13, 2025
VeryFrustrated,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Great Artwork - Mediocre TV
on September 23, 2025
Posted by: beantownrich
[This review was collected as part of a promotion.] You would think with Pro in the name this would be a best in class TV, but sadly it falls short. I was really excited to by this TV because we have a large wall in a bright room. I giggle a little whenever somebody asks when we got our new painting. Unfortunately, when watching anything that isn't just standard TV (think Emmy Winning Dramas, or streaming movies), the picture just falls incredibly short. Its washed out and hazy and makes dark season really just a mush of gray. I know I'm coming from OLED TV with inky blacks, but really feel like this is a miss. It would be great to see a future version of the Frame Pro based on the S95F but with the ability to handle burn-in to allow for art mode.
Also, whoever thought that it was a great idea to make the part of the wall mount that goes on the wall two separate pieces should be fired. This is the stupidest design and added an hour to mounting what should have been a TV that I can never get perfectly level.
Value
3
Response from Samsung USBy Samsung Specialist, September 23, 2025
beantownrich, We appreciate your input on the picture quality of Samsung’s Frame Pro. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product it have amazing features.
on April 21, 2025
Posted by: princessA631
[This review was collected as part of a promotion.] I use my samsung TV, to watch YouTube, Movies Play in my Ps5 or my Ninetendo Switch. I'm in love with this product I'm gonna keep saying I'll never gonna change samsung product for any other.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The artwork is the best feature
on May 9, 2025
Posted by: Kdan1234
[This review was collected as part of a promotion.] So, looking at the paintings show up on the screen his breathtaking. It's like being there with the painting. More than once I have wanted to reach out and touch the paint. The quality of the image is stunning. Really love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect Blend of Art and Technology
on May 17, 2025
Posted by: MrMcChickenMan
[This review was collected as part of a promotion.] The Frame Pro has exceeded all expectations. I use it daily for streaming movies, viewing photos, and even casual gaming, and it’s easily the most beautiful and versatile TV I’ve owned. The Neo QLED 4K display delivers stunning clarity, rich colors, and deep contrast, whether I’m watching a blockbuster or a nature documentary.
What really sets it apart is Art Mode. When not in use, it displays high-resolution artwork and blends seamlessly into my home décor — guests often don’t realize it’s a TV at first. The customizable bezels and matte finish make it feel like a true gallery piece.
Despite the artistic look, performance doesn’t take a backseat. The smart features are fast and intuitive, and the anti-reflection screen works incredibly well in bright rooms. It’s a centerpiece both when it’s on and when it’s off.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing fast
on June 18, 2025
Posted by: Bandit
[This review was collected as part of a promotion.] It was good and built good
Amazing fast and built 👌
Amazing fast and built 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on August 22, 2025
Posted by: Dazesie
[This review was collected as part of a promotion.] Amazing quality, work super well. Got it as a gift for my family and they love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good Tv but Ugly/ small power cord
on October 16, 2025
Posted by: SamFan
from Sacramento, CA
Bought second Frame Tv to bring new Pro model for movie. I am very disappointed at this Wireless One Box . You need power cables running around for TV separately , sound bar separately, woofer another one and then this hdmi hub kinda remote box.
Older model of Frame Tv had a think wire that was not visible and clould connect upto 16 ft.
Frame lost its usability with this ugly 5 feet cable. Even the instruction manual shows chinese version still hold that 16ft cable Also you cannot use older version box since TV doesnt accept same wire as input. Expensive product for a no Oled TV . Who approved this change in Frame line ?
If you want frame stick to older version or just get Oled for 40% cheaper price.
Older model of Frame Tv had a think wire that was not visible and clould connect upto 16 ft.
Frame lost its usability with this ugly 5 feet cable. Even the instruction manual shows chinese version still hold that 16ft cable Also you cannot use older version box since TV doesnt accept same wire as input. Expensive product for a no Oled TV . Who approved this change in Frame line ?
If you want frame stick to older version or just get Oled for 40% cheaper price.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 17, 2025
SamFan,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US