Customer reviews from Samsung US
Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.7
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
70
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
4
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for Samsung - 85 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
This TV is spectacular! Love the look!
on June 20, 2025
Posted by: Browntruck
[This review was collected as part of a promotion.] We mounted this Frame TV above our primary bedroom dresser, and it masquerades as a beautiful work of art when we're not watching tv.
Streaming works extremely well, too.
Streaming works extremely well, too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Why no signal over cable?
on September 2, 2025
Posted by: Frado
Image quality so much better than older frame TV. I was prepared for some tradeoffs (compared to my OLED), but not having a way to hardwire the One Connect box with a cable is not acceptable. I mean we already need to run wire for power, so why not run the signal? Some people want the box across the room, I get it. But those that just want the best connection possible and not deal with frequent signal loss should have the option like the older model.
Response from Samsung USBy Samsung Specialist, September 2, 2025
Hi Frado, Thanks for your review, and we're sorry for the confusion. If you'd like a wired One Connect Box connection, please note that this is available with our Frame (LS03FA) Series. You can find it here: https://www.samsung.com/us/lifestyle-tvs/the-frame/65-inch-the-frame-qled-4k-tv-ls03fa-sku-qn65ls03fafxza/
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
The art options look great. Locks up
on July 5, 2025
Posted by: Hawkeye
[This review was collected as part of a promotion.] We have two frame Pro tvs in adjoining rooms. We mostly use the Frame TV to display artwork.
Unfortunately when we try to switch to TV watching the TV appears to be buffering a lot and even locks up. If I unplug the TV and the one box and plug it back in it works properly. Unfortunately I have to do this at least one a week. This is unacceptable.
The picture is great but the locking up needs to be fixed.
Value
1
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hawkeye,
We appreciate your feedback regarding your Frame Pro TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
Please also keep in mind that the Wireless One Connect Box should be placed in the same room as the TV (10m range). The wireless connection between the TV and WOCB may also be affected by the surrounding environment, may not connect when enclosed or blocked by metal (e.g., from inside a metal cabinet) or by other physical objects such as walls.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding your Frame Pro TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
Please also keep in mind that the Wireless One Connect Box should be placed in the same room as the TV (10m range). The wireless connection between the TV and WOCB may also be affected by the surrounding environment, may not connect when enclosed or blocked by metal (e.g., from inside a metal cabinet) or by other physical objects such as walls.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful TV
on August 20, 2025
Posted by: PenguinOnTV
[This review was collected as part of a promotion.] We wanted a TV that could blend in with our other art and decor. The Frame Pro does just that while also having a great picture when we watch TV and movies. We also wanted a TV with minimal or no wires showing. The One Connect box can be powered in a location near the TV but does not require a direct cable connection. This gives several options to for placement that work well for our space.
The Frame Pro's art features, picture and design are a perfect fit for our living room.
The Frame Pro's art features, picture and design are a perfect fit for our living room.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great Picture But Several Problems
on August 21, 2025
Posted by: Crooked
[This review was collected as part of a promotion.] I had difficulty getting the Firestick TV to work through the Pro Box. Also, I paid to have the TV mounted. I don’t think the two individuals sent were capable of doing the job. They could not center the TV over my mantle and hung it slightly crooked. I will have to pay again to get it corrected.
Value
1
Response from Samsung USBy Samsung Specialist, August 21, 2025
Hello Crooked,
We’re sorry to hear of your user and installation experiences. If you purchased your Frame Pro through a retailer, we recommend contacting them directly for assistance in correcting this.
If you purchased directly from Samsung.com, our Support Team is ready to help. You can give us a call at 1-800-SAMSUNG (available daily from 8 AM – 12 AM EST) or connect with a Live Chat agent through the Support link on Samsung.com. You’ll also find helpful guides, warranty information, and service scheduling options there to make the process smoother.
~ Samsung Specialist
We’re sorry to hear of your user and installation experiences. If you purchased your Frame Pro through a retailer, we recommend contacting them directly for assistance in correcting this.
If you purchased directly from Samsung.com, our Support Team is ready to help. You can give us a call at 1-800-SAMSUNG (available daily from 8 AM – 12 AM EST) or connect with a Live Chat agent through the Support link on Samsung.com. You’ll also find helpful guides, warranty information, and service scheduling options there to make the process smoother.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Elegant, subtle and everything we needed
on May 13, 2025
Posted by: SamsungFan
[This review was collected as part of a promotion.] The Samsung frame is perfect for our family of four. The display makes movie nights stunning, while the art mode turns out living room into a stylish Gallery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality of image and aesthetic
on August 22, 2025
Posted by: Linkxboy
[This review was collected as part of a promotion.] The art looks great. Love the new metal frame option, makes it look nice. I still need more time to fully review other aspects of the TV but so far its really good!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So worth it.
on July 26, 2025
Posted by: Justkurtis
from Los Angeles, CA
This TV absolutely elevates my living room. The rest of the room is already decorated "gallery" style with art on the walls, so adding the Frame Pro TV by Samsung was the most logical decision. When in art mode, the painting truly illuminates the room. When watching TV, the screen is so clear & the color is great. The system is super intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US