Customer reviews from Samsung US
Samsung - 75 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.6
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
145
4 Stars
17
3 Stars
3
2 Stars
4
1 Star
10
90%of customers recommend this product.
(
74 out of
82)
Customer Reviews for Samsung - 75 Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Beautiful TV
on August 20, 2025
Posted by: PenguinOnTV
[This review was collected as part of a promotion.] We wanted a TV that could blend in with our other art and decor. The Frame Pro does just that while also having a great picture when we watch TV and movies. We also wanted a TV with minimal or no wires showing. The One Connect box can be powered in a location near the TV but does not require a direct cable connection. This gives several options to for placement that work well for our space.
The Frame Pro's art features, picture and design are a perfect fit for our living room.
The Frame Pro's art features, picture and design are a perfect fit for our living room.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Elegant, subtle and everything we needed
on May 13, 2025
Posted by: Samsungfan
[This review was collected as part of a promotion.] The Samsung frame is perfect for our family of four. The display makes movie nights stunning, while the art mode turns out living room into a stylish Gallery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No good
on March 5, 2026
Posted by: Osama
[This review was collected as part of a promotion.] Box keep disconnecting, art sensor dont work a lot of times, color and resolution not that much, tv overall is so slow and not worth 3k
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, March 5, 2026
Hi,
Thank you for sharing your experience with your Frame Pro TV and Wireless One Connect. If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your experience with your Frame Pro TV and Wireless One Connect. If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
So worth it.
on July 26, 2025
Posted by: Justkurtis
from Los Angeles, CA
This TV absolutely elevates my living room. The rest of the room is already decorated "gallery" style with art on the walls, so adding the Frame Pro TV by Samsung was the most logical decision. When in art mode, the painting truly illuminates the room. When watching TV, the screen is so clear & the color is great. The system is super intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product and horrible service
on March 2, 2026
Posted by: KFin Ga
from Atlanta, GA
Product is terrible. Service repair experience was horrible. I have taken off from work 4 times and the TV is still not repaired. Sansumg is providing technician with faulty and reconditioned equipment
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, March 2, 2026
Hello,
We’re sorry to hear about your experience and understand how frustrating this must be. Your TV is covered under Samsung’s limited warranty, and if a defect is identified during the warranty period, Samsung can repair or replace the product at no cost using new or reconditioned parts. Any replacements will continue coverage for the remainder of the original warranty - or 90 days, whichever is longer.
You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN75LS03FWFXZA/
To move forward, we ask that you reach out to Samsung Support again so we can provide additional troubleshooting or begin the repair process. You can reach us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
We’re sorry to hear about your experience and understand how frustrating this must be. Your TV is covered under Samsung’s limited warranty, and if a defect is identified during the warranty period, Samsung can repair or replace the product at no cost using new or reconditioned parts. Any replacements will continue coverage for the remainder of the original warranty - or 90 days, whichever is longer.
You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN75LS03FWFXZA/
To move forward, we ask that you reach out to Samsung Support again so we can provide additional troubleshooting or begin the repair process. You can reach us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Not Perfect
on October 13, 2025
Posted by: VeryFrustrated
[This review was collected as part of a promotion.] Everyday there is another issue with this TV
Need to use two remotes to be able to turn off and on and control volume.
Frame picture settings don't work.
Picture is great when it doesn't freeze or an message doesn't appear!
Need to use two remotes to be able to turn off and on and control volume.
Frame picture settings don't work.
Picture is great when it doesn't freeze or an message doesn't appear!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 13, 2025
VeryFrustrated,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Great Artwork - Mediocre TV
on September 23, 2025
Posted by: beantownrich
[This review was collected as part of a promotion.] You would think with Pro in the name this would be a best in class TV, but sadly it falls short. I was really excited to by this TV because we have a large wall in a bright room. I giggle a little whenever somebody asks when we got our new painting. Unfortunately, when watching anything that isn't just standard TV (think Emmy Winning Dramas, or streaming movies), the picture just falls incredibly short. Its washed out and hazy and makes dark season really just a mush of gray. I know I'm coming from OLED TV with inky blacks, but really feel like this is a miss. It would be great to see a future version of the Frame Pro based on the S95F but with the ability to handle burn-in to allow for art mode.
Also, whoever thought that it was a great idea to make the part of the wall mount that goes on the wall two separate pieces should be fired. This is the stupidest design and added an hour to mounting what should have been a TV that I can never get perfectly level.
Value
3
Response from Samsung USBy Samsung Specialist, September 23, 2025
beantownrich, We appreciate your input on the picture quality of Samsung’s Frame Pro. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Frame pro
on November 20, 2025
Posted by: Mimidonkies
[This review was collected as part of a promotion.] Beautiful tv. Nice picture. Only negative is that you can’t have the Samsung box more than approx 3 feet away from your tv or the voices don’t match with the sound and the picture freezes.
Value
3
Response from Samsung USBy Samsung Specialist, November 21, 2025
Mimidonkies,
Thank you for sharing your experience. Please note the Wireless One Connect Box range is up to 10m (~33ft). If you're seeing a message that says "The signal strength is low. Adjust the location of your Wireless One Connect." while watching content from an external source (such as a set-top box, game console, or antenna), this means the wireless signal between the TV and the Wireless One Connect is weak.
To help restore a strong connection, please follow these steps:
1. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
2. Carefully adjust the Wireless One Connect Box's location and angle. The goal is to align it until the antenna icon turns blue, which indicates optimal signal strength and a secure connection.
Additionally, the lip sync issues you've mentioned may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Thank you for sharing your experience. Please note the Wireless One Connect Box range is up to 10m (~33ft). If you're seeing a message that says "The signal strength is low. Adjust the location of your Wireless One Connect." while watching content from an external source (such as a set-top box, game console, or antenna), this means the wireless signal between the TV and the Wireless One Connect is weak.
To help restore a strong connection, please follow these steps:
1. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
2. Carefully adjust the Wireless One Connect Box's location and angle. The goal is to align it until the antenna icon turns blue, which indicates optimal signal strength and a secure connection.
Additionally, the lip sync issues you've mentioned may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US