Customer reviews from Samsung US
Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
48
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
9 out of
9)
Customer Reviews for Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Customer Rating
4
Good features, some things lacking ...
on December 16, 2025
Posted by: ActualBuyerNoIncentives
from Utah
Expertise:Expert
Good laptop so far, it converts nicely into a tablet format, as well as a fully functioning laptop with a good display. The pictures on the Samsung site depict it with an S-Pen, but unfortunately mine was missing from the included components. It also lacks an equivalent Operating System, coming with the Home version of Windows where any high-end compute platform should include the Pro version.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Adrian Forde
Verified Purchase:Yes
I have always been using HP, but this galaxy book definitely gives me more bang for my bucks...nice sleek and pack full of new features. This is exactly what I was looking for to work when I am travelling.
Written by a customer while visiting Samsung US
Posted by: Stevens
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Nice look and feel. Love the touch screen and 360 capabilities
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Kareem
Expertise:Expert
Verified Purchase:Yes
The new bigger screen 😍. I didn't know it needed it until I had it! Definitely an upgrade from my Book 2 360!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on October 13, 2025
Posted by: Galaxybro42
[This review was collected as part of a promotion.] Upgraded my galaxy book to the book 5 360. Very pleased with the new features including the galaxy AI to search and touch screen. I love the foldable aspect as well to write with the galaxy stylus. The integration with my phone is convenient as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is one of the best Its features are o
on September 30, 2025
Posted by: Amirglobel
[This review was collected as part of a promotion.] Galaxy ai is mind blowing. What ever you can imagine to ask it , it will create a accurate answer it even will create ai photos if you so ask of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
My Samsung Galaxy Book 5 360 cracked for no reason
on September 29, 2025
Posted by: Draunzyyy
I recently purchased my galaxy book 5 360 about a month ago but today I found its screen cracked for no reason. There's no damage below or about the crack. When I complaint about this they told me that it's a physical damage and it won't get covered in the warranty. Now they're suggesting me to buy a new display for it. Even though I spent this much on my laptop, it doesn't even get covered in my warranty even though it's not my fault. I don't expect this type of service from "SAMSUNG". Even after buying an expensive product like this, it's durability is so weak. I likely to be expecting Samsung to look out on my issue and help me. I don't recommend buying this galaxy book 5 360 laptop.
Response from Samsung USBy R&R Team, September 30, 2025
Howdy Draunzyyy, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 360. We value your feedback as we strive to improve the design and durability of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners a t UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Written by a customer while visiting Samsung US
Customer Rating
5
A Galaxy of Features
on September 15, 2025
Posted by: DRDEX3ON
[This review was collected as part of a promotion.] This Galaxy Book5 360 is sleek and versatile 2 in 1 that folds into a nice tablet for the artists out there with it's crisp 15.6" AMOLED touchscreen, Intel Core Ultra 7 processor, and 16GB RAM, it's powerful enough for whatever editing or drawing programs you love without a worry of not being able to multitask. Battery life is solid, and the lightweight aluminum build makes it ideal for mobile professionals.
Now really sets it apart, is how effortlessly it integrates with Galaxy phones. Multi Control lets you drag and drop files, copy text, and even control your phone from the laptop setup! Just slide your mouse over like an extended display and bam your typing and clicking on your mobile. Instant synergy, this includes using your Phones camera in place of the Galaxy books. It’s fast, intuitive, and genuinely useful.
Galaxy AI adds smart touches like real-time translation and writing assistance, making everyday tasks smoother. Whether you're editing, browsing, or managing content across devices, the Book5 360 feels like a natural extension of your workflow.
Now really sets it apart, is how effortlessly it integrates with Galaxy phones. Multi Control lets you drag and drop files, copy text, and even control your phone from the laptop setup! Just slide your mouse over like an extended display and bam your typing and clicking on your mobile. Instant synergy, this includes using your Phones camera in place of the Galaxy books. It’s fast, intuitive, and genuinely useful.
Galaxy AI adds smart touches like real-time translation and writing assistance, making everyday tasks smoother. Whether you're editing, browsing, or managing content across devices, the Book5 360 feels like a natural extension of your workflow.
Value
5
Written by a customer while visiting Samsung US