Customer reviews from Samsung US
Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
48
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
9 out of
9)
Customer Reviews for Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Hands, this product has great features.
on September 8, 2026
Posted by: Mybkdream
[This review was collected as part of a promotion.] I chose to pick mine Galaxy Book 5 cuz.I like doing everything on streaming movies to listen to music a lot more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and lightweight.
on September 8, 2026
Posted by: Love2Learn
[This review was collected as part of a promotion.] I chose the Galaxy Book 5 Pro 360 laptop to replace a yoga-type that was "limping along" for over a year. It has more capabilities than I have used AND is much lighter than my last one. Brinnging it along for meetings and/or classes is no longer as cumbursom. The versatility of either using its touchscreen keyboard to the physical keyboard is seamless. It will make my upcoming online classes a breeze. Thank you, Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Laptop I've Ever Purchased
on August 10, 2026
Posted by: MacBookKiller
[This review was collected as part of a promotion.] I chose this laptop because of the large touch screen and full keyboard including the 10-key number section on the right. It feels and operates like an ultra-fast PC. This is definitely Samsung's competition model against the MacBook. The speed is re ridiculously good. If you take care of this laptop like I do it will last you for at least 5 years no matte what your use is: business, gaming, programming, or a laptop that 'just works' all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the sleekness
on August 4, 2026
Posted by: tjk131982
[This review was collected as part of a promotion.] I really like this one as its amazing and also sleepless plus the speed of the laptop is really good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 1, 2026
Posted by: Jwolfe6
[This review was collected as part of a promotion.] I love my Galaxy book. It does everything I need it to do. The touch screen is a major plus.
Value
5
Written by a customer while visiting Samsung US
Posted by: Wummy
from Texas
Expertise:Expert
Verified Purchase:Yes
I like the resolution, but it freezes sometimes when using it. This is my second Samsung book, love the book 2 better
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, June 17, 2026
Hey there Wummy,
Thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Book5 360. Your candor is appreciated as we continue to innovate while improving our product line to align with the needs of our customers. Please take a moment to check out, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your functionality. Feel free to contact Samsung Support afterward if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Book5 360. Your candor is appreciated as we continue to innovate while improving our product line to align with the needs of our customers. Please take a moment to check out, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your functionality. Feel free to contact Samsung Support afterward if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Customer Rating
5
this product is amazing
on May 25, 2026
Posted by: Matteomac
[This review was collected as part of a promotion.] I use my Samsung device every day for work, sports, and entertainment. The performance is smooth, the battery lasts all day, and the display quality is excellent for streaming movies and watching soccer highlights. One of my favorite features is Galaxy AI, which makes everyday tasks faster and more convenient. The camera quality is also impressive, especially in low light. Overall, this device feels reliable, fast, and very well designed for daily use.
Value
5
Written by a customer while visiting Samsung US
Posted by: Angelica
from Merced, california
Verified Purchase:Yes
It is so easy to use, it connects with my phone, I can answer on the laptop it is fast no lagging. Love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US