Customer reviews from Samsung US
Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8 out of 5
4.8
(35 Reviews)
Open Ratings Snapshot
Rating breakdown 35 reviews
5 Stars
32
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product. 
(
5 out of 5
)
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Customer Reviews for Samsung - Galaxy Book5 360 - Copilot+ PC - 15.6" FHD AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 512GB SSD - Gray
Customer Rating
5 out of 5
5
This product is one of the best Its features are o
on September 30, 2025
Posted by: Amirglobel
[This review was collected as part of a promotion.] Galaxy ai is mind blowing. What ever you can imagine to ask it , it will create a accurate answer it even will create ai photos if you so ask of it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great purchase
on October 13, 2025
Posted by: Galaxybro42
[This review was collected as part of a promotion.] Upgraded my galaxy book to the book 5 360. Very pleased with the new features including the galaxy AI to search and touch screen. I love the foldable aspect as well to write with the galaxy stylus. The integration with my phone is convenient as well.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My Samsung Galaxy Book 5 360 cracked for no reason
on September 29, 2025
Posted by: Draunzyyy
I recently purchased my galaxy book 5 360 about a month ago but today I found its screen cracked for no reason. There's no damage below or about the crack. When I complaint about this they told me that it's a physical damage and it won't get covered in the warranty. Now they're suggesting me to buy a new display for it. Even though I spent this much on my laptop, it doesn't even get covered in my warranty even though it's not my fault. I don't expect this type of service from "SAMSUNG". Even after buying an expensive product like this, it's durability is so weak. I likely to be expecting Samsung to look out on my issue and help me. I don't recommend buying this galaxy book 5 360 laptop.
Response from Samsung USBy R&R Team, September 30, 2025
Howdy Draunzyyy, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 360. We value your feedback as we strive to improve the design and durability of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners a t UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra

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Galaxy Book5 360
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome very nice device and easy to use and carry
on February 17, 2025
Posted by: Desigamer25
[This review was collected as part of a promotion.] Awesome device easy to use with alot of new features and better than macs.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the looks clean
on March 13, 2025
Posted by: Rosatiim86
[This review was collected as part of a promotion.] I love this tap make me feel I'm carrying a more expensive besides it give me all the memory capacity that I what school resumes and of course my classmates and church friends and my work pictures as well I love the big expanded window I dont have to stress out for having vision problems, my music as well and FaceTime or zoomtime it's great clear loud good speakers .. overall I really recommend it..
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sweet as My Me-Maw!
on February 14, 2025
Posted by: BayouGal
[This review was collected as part of a promotion.] Best decision I ever made! I'm a semi-pro photographer. Going from app to app and picture to picture it's just amazing! It makes editing the pictures so much easier and they come out so much better. And for videos the audio eraser is something I never thought I use but I use it all the time it is awesome! I am mainly using this for my photography. But I also do write-poetry, short stories and current working on a medical book. So far, it has been the best laptop I have ever bought!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on February 21, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my galaxy book5 360 mainly for my music EXTREMELY serious because it is not only a creative way to express myself but Ive been blown away by the seamless actions across apps, Now Brief and Audio Eraser features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buy
on February 14, 2025
Posted by: Thatguy99
An incredible powerful machine! Easy to use and transport on the go.
Written by a customer while visiting Samsung US
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