Customer reviews from geappliances.com
GE - 550 Sq. Ft. 11,000 BTU ENERGY STAR Smart Window Air Conditioner 11,100 BTU Heater - White
Average customer rating
4
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
2
3 Stars
3
2 Stars
2
1 Star
1
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for GE - 550 Sq. Ft. 11,000 BTU ENERGY STAR Smart Window Air Conditioner 11,100 BTU Heater - White
Customer Rating
5
Exceptional unit
on October 21, 2025
Posted by: Fox_Fierce86
from Ellsinore Missouri
[This review was collected as part of a promotion.] The Installation was easy, Both the Heat and Cooling work beyond what I’d expect, it’s really quiet but with any system you hear the air, both the heat and Cooling Covers the entire room and more, Compared to my old unit I can say 100% with running it more often I actually used less Energy and saved Money on my Electric Bill!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, October 23, 2025
We're so glad to see that you are loving your new air conditioner. You've made an amazing choice. We really love the cooling performance and eco mode. Plus, the quiet operation and heating mode. Thanks for choosing GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
3
Works great...till it snows
on January 26, 2026
Posted by: Nopenoperson
from New york ny
Unfortunate design flaw with this product.
It's worked great to heat my NY apartment at temps all the way into the teens, until the big storm hit yesterday. As snow and ice accumulated in the pan below the condenser fan, the defrost cycle did very little to help. You'd hear the heat pump start to run, then it attempts to spin the fan, but because snow and ice had entered through the side vents (see pic), it shakes, makes a brrt sound, tries two more times, and quits. Since we're expecting temps to stay below freezing for another week, I had to remove the entire unit from the window to fully defrost it indoors before re-installing it again. Not a fun thing to have to do each time it snows. I'm considering putting some temporary screen material over the side vents during winter to prevent this accumulation from happening any time it snows.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, January 28, 2026
We are happy to provide guidance with this air conditioner. The coils on the outdoor side of the air conditioner will need to be checked regularly. If they are clogged with dirt, snow, or debris they may need to be professionally cleaned, as the coils being clogged will affect the performance of the appliance. Please note that this air conditioner is not designed to be used in Heat mode when the outdoor temperature is below 5ºF.
Written by a customer while visiting geappliances.com