Customer reviews from geappliances.com
GE - 550 Sq. Ft. 11,000 BTU ENERGY STAR Smart Window Air Conditioner 11,100 BTU Heater - White
Average customer rating
4.1
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
10
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
1
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for GE - 550 Sq. Ft. 11,000 BTU ENERGY STAR Smart Window Air Conditioner 11,100 BTU Heater - White
Customer Rating
1
Not happy!
on August 10, 2025
Posted by: Yu26
This window AC unit is terrible. It makes a loud noise in energy saving mode, sounding like a helicopter, very load. It also fails to connect to the app. Worst window AC ever! I do not recommended.
Response from geappliances.comBy Tierra, GE_Appliances, August 14, 2025
We'd like to assist you with the sound level of your air conditioner in energy saving mode. We recommend unplugging the unit for 5 minutes and plugging it back in.
If the unit continues to make the same sound, please call 800.432.2737 for next steps.
For assistance with the appliance's network connectivity, please call 1-800-220-6899. You can also refer to page 13 of the owner's manual for guidance. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--thzMpHvd--/b4f523b0458a36e929dac0f2876167008ea46735.pdf
If the unit continues to make the same sound, please call 800.432.2737 for next steps.
For assistance with the appliance's network connectivity, please call 1-800-220-6899. You can also refer to page 13 of the owner's manual for guidance. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--thzMpHvd--/b4f523b0458a36e929dac0f2876167008ea46735.pdf
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheap construction and flaky firmware
on August 28, 2025
Posted by: dbrand666
from Brooklyn, NY
[This review was collected as part of a promotion.] First impression out of the box was that there's a lot of plastic and it seems cheaply constructed. Once installed it cools ok but it's quite noisy even on the lowest fan setting.
I switched to quiet mode and it was much quieter but it does turn the fan speed away down. I find I need a higher fan speed on very hot days or to initially cool the room if the unit has been off for a while.
The next problem is that there doesn't seem to be a way to switch to quiet mode from the app. So if I turn up the fan, I need to use the remote (or the button on the front panel) to switch back to quiet.
Finally, the unit sometimes seems to switch out of quiet mode by itself sometimes. When this happens I can't even get back to quiet mode with the remote. I have to turn the unit off for a few minutes and then back on. It does come back on in quiet mode on this case. Seems like a firmware issue and happens (at different times) to both of the units I have.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, August 29, 2025
We will be passing your feedback about the app and switching to quiet mode over to our product team to review.
We'd also like to help go over the sound level you are noticing. We recommend checking to make sure that the unit is completely stable within the window seal. When the unit is loose it can cause excessive vibration and sounds to occur. You can check this article for additional sounds and tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16750
We'd also like to help go over the sound level you are noticing. We recommend checking to make sure that the unit is completely stable within the window seal. When the unit is loose it can cause excessive vibration and sounds to occur. You can check this article for additional sounds and tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16750
Written by a customer while visiting geappliances.com
Customer Rating
3
Good Idea. Product description needs updating.
on July 5, 2025
Posted by: sassysmc
from Michigan
Incorrect description. The sides do not fit windows that are 42". My windows are 36" and these side panels do not fit. Still trying to get it installed. It is noisy. Not sure how it cools or heats yet. Will update at a later time. I bought 2 units.
Response from geappliances.comBy Jonathon, GE_Appliances, July 10, 2025
The window requirements for this model are 15-1/2" high and 24-1/2" - 36" wide. We do apologize for any confusion towards this. You can find additional information on pages 10 through 12 inside the installation instructions below.
https://products-salsify.geappliances.com/image/upload/s--thzMpHvd--/b4f523b0458a36e929dac0f2876167008ea46735.pdf
Please let us know if you have any questions or require assistance. We're always happy to help.
https://products-salsify.geappliances.com/image/upload/s--thzMpHvd--/b4f523b0458a36e929dac0f2876167008ea46735.pdf
Please let us know if you have any questions or require assistance. We're always happy to help.
Written by a customer while visiting geappliances.com
Customer Rating
5
Heats and cools like a charm!!!
on December 15, 2025
Posted by: Ryac
Air conditioners, wonderful. The heater will burn you out of the house. Everything works like a charm.
Written by a customer while visiting geappliances.com
Customer Rating
5
Economical Window Heatpump
on May 27, 2025
Posted by: Jam_Deer
Heat pump installed in a ~700sqft addition to the house that doesn't have central air, and has been fantastic for keeping the room comfortable! Spring has been fairly mild, so heating and cooling hasn't been particularly challenging, and it's nice to see the heat pump draws relatively low power (<600W) typically. I look forward to seeing how it performs in with hotter/colder temperatures! The unit does make a non-trivial amount of noise on high, but the quiet mode still performs well and dramatically reduces sound. I have not tried any of the connectivity apps, prefer to just use the simple front panel buttons. Installation was fairly straight-forward.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Reliable GE Value
on May 23, 2025
Posted by: Whughes368
from Lacombe Louisiana
Easy installation, great price, quiet,and energy efficient. I have 3 GE window units 2 with AC and heat pump and 1 without for whole house comfort. Thanks GE
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
11,000 BTU Room heat pump air conditioner
on June 21, 2025
Posted by: RBoyer
from Sacramento valley, ca.
Installed in aluminum framed horizontal window with minor frame modifications to the window. Unit runs nicely and cools my 450 sq.ft. insulated shop. Nice to have cooling where as in the past I only had gas heat for the winter. Everything works and I like the remote control.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Great concept, poor experience
on November 11, 2025
Posted by: Col752
from Pleasant Plain ohio
[This review was collected as part of a promotion.] I originally bought the unit due to it having a heat pump for in the winter. I recently purchased this unit just a few months ago and it has been great but now that winter is here and had our first snow and ice accumulates all over the fan and it makes a few god-awful noisse and does not work properly and I cannot even use it when I need it the most.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 11, 2025
We're sorry to hear about the issues you are experiencing with your air conditioner. This model is not designed to be used in ‘HEAT’
mode when the outdoor temp is below 5ºF. To help with removing the ice build-up we recommend setting the mode control to High Fan or High Cool
with the temperature setting as high as it can be set, then letting it run to defrost.
mode when the outdoor temp is below 5ºF. To help with removing the ice build-up we recommend setting the mode control to High Fan or High Cool
with the temperature setting as high as it can be set, then letting it run to defrost.
Written by a customer while visiting geappliances.com