Customer reviews from Samsung US
Samsung - 85 Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.9
(1,098 Reviews)
Rating breakdown 1,098 reviews
5 Stars
1,004
4 Stars
81
3 Stars
8
2 Stars
2
1 Star
3
97%of customers recommend this product.
(
345 out of
354)
Customer Reviews for Samsung - 85 Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
Customer Rating
3
Lacks usability and picture quality!
on January 22, 2026
Posted by: AngSam
Picture quality is not as good as I hoped. We expected for this price for it to be better than it is. Also the extra boxes and parts are a problem. I don't like the setup and the picture is not made better because of the extra hardware. We needed a better in home install they didn't know how to set up the TV or even what it needed to work. We are very disappointed in the the product and the in home installation because they couldn't explain how the TV worked or even what codes were needed for the TV.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, January 22, 2026
AngSam,
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great!!
on January 10, 2026
Posted by: Keicy
from New york NY
everything is amazing about this tv. Al works perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product
on December 31, 2025
Posted by: Will1216
[This review was collected as part of a promotion.] This product has amazing picture and sound. I can literally imagine that I'm in the movie, it's real life imagining is out of this world. I can feel the picture on my face and I'm in the back drop physically. I would never own another product after experiencing this in person!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV
on December 30, 2025
Posted by: FootballGuy
[This review was collected as part of a promotion.] Imagine having a long stressful Monday, coming home to be greeted by a bright and big TV getting ready to watch MNF. It's a great stress reliever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Call this TV the Mesmerizer Hypnotize 2.0
on December 29, 2025
Posted by: LyrixMoon
[This review was collected as part of a promotion.] When this TV is on no one bothers me. Best investment thus far. Now to Techie, on you guys. This limited native 8k content AI powered 4K brings the best picture. 10/10 I definitely recommend. This is the true version of "you get what you pay for". Im talking with or without glasses this picture is clear as the looking glass. The top two features as a customer are and I'd like to think you'll agree are:
1. Anti-glare screen: Giving it a light diffusing microscopic texture and reflection.
2. AI- Integration: This feature gives the best option for smart personalized focused on tech intelligence. Giving access to personlized content interactions such as asking questions, get recommendations and a special button for voice commands. Not to mention the partnership with other artificial intelligence services.
Samsung did their big one with this!!! I must say this was and still is a genius move making eye strain a thing of the past. 10/10 I definitely recommend.
1. Anti-glare screen: Giving it a light diffusing microscopic texture and reflection.
2. AI- Integration: This feature gives the best option for smart personalized focused on tech intelligence. Giving access to personlized content interactions such as asking questions, get recommendations and a special button for voice commands. Not to mention the partnership with other artificial intelligence services.
Samsung did their big one with this!!! I must say this was and still is a genius move making eye strain a thing of the past. 10/10 I definitely recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is beyond words its amazing quality
on December 29, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It's realistic amazing quality soud and image the whole TV is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
absolutely stunning picture
on December 27, 2025
Posted by: matthew
[This review was collected as part of a promotion.] i cant believe how great it looks. ive never seen anything like it, im stunned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is more real than real life
on December 24, 2025
Posted by: Memike
[This review was collected as part of a promotion.] What an amazing TV to be quite honest
Pretty much as every feature you want, I could spend hours looking through the settings, personalizing this, making it just write for me and to be honest, my wife wears glasses. I have 2020 vision, but she's always struggled with TV subtitles. And what's going on on the screen? But the picture is so crisp. I haven't heard her complain once which is a bonus.
You want a TV with a great picture. It's more real than real life.
Pretty much as every feature you want, I could spend hours looking through the settings, personalizing this, making it just write for me and to be honest, my wife wears glasses. I have 2020 vision, but she's always struggled with TV subtitles. And what's going on on the screen? But the picture is so crisp. I haven't heard her complain once which is a bonus.
You want a TV with a great picture. It's more real than real life.
Value
5
Written by a customer while visiting Samsung US