Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,140 out of
1,186)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Little Lulu
from Arkansas
Verified Purchase:Yes
The electrician that wired the cameras in was very impressed with the system. He had not seen this specific system, but was familiar with the type of set-up.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 25, 2022
Hello Lulu,
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: SAM1
from Kalamazoo, MI
Verified Purchase:Yes
Bundle was great EXCEPT... NO product manual, just a "quick set-up" pamphlet. Not much info for the "less than tech savy" person!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, March 28, 2022
Hello,
Thank you for your honest view. At Defender, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Please check our support page, for the full manual and great how-to-videos. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your honest view. At Defender, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Please check our support page, for the full manual and great how-to-videos. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Mbb12
from Louisa va
Gender:Female
Verified Purchase:Yes
Love the cameras only issue is menu up down button is too small and does not respond to left right either
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , March 24, 2022
Hello Mbb12! Thank you for taking the time to leave this great review. We are so glad to hear you are happy with the system, and the different features. Please use the chat feature and we can help you get the most of your PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender!
Written by a customer while visiting defender-usa.com
Posted by: walter p
from Bc
Gender:Male
Verified Purchase:Yes
This set is really nice easy to use and good quality
Response from defender-usa.comBy D, March 16, 2022
Hello Walter,
Thank you for your great review! We are thrilled to hear you find the system easy to use and love the quality!
Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your great review! We are thrilled to hear you find the system easy to use and love the quality!
Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Criminal Charge
on February 27, 2022
Posted by: Sandra S
from Ontario
Gender:Female
I installed the defender cameras on my deck two years ago. Video from the cameras where used to have this man crimany charged. It has also been used to report him to the police with video and voice recording. He has now spent $$$ on lawyers defending himself.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , February 28, 2022
Hello Sandra! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system and finding a security solution that gives you peace of mind. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: jimsite777
from Litchfield Illinois
Gender:Male
Verified Purchase:Yes
Needs To Have A Instruction / Trouble Shooting Papers. I Have To Call Every Time Something Comes Up OR? Needs To Be Fixed !
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 18, 2022
Hello jimsite777! Thank you for taking the time to write a review, we appreciate the feedback. Please use the following link from our support site that includes set up videos and full user manuals:
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Myself
from Victoria
Verified Purchase:Yes
Brilliant value and system. Hard to find similar or better than this.
Response from defender-usa.comBy CX, December 6, 2021
Hello! Thank you for taking the time to write a review, we appreciate the feedback. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
It's OK, but could be much better if!
on November 2, 2021
Posted by: RichW
from Cocoa, Fl.
Gender:Male
My daughter bought this for me for a gift. It is nice but, only an SD card for recording. Why not a USB port to attach my 8 TB external hard drive that would constantly record even when I'm away. When you get a monitor like that please let me know. Thanks.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 3, 2021
Hello Rich, Thank you for your review. We appreciate your feedback and have passed this recommendation on to our Research and Development team as we are always looking to improve. Please note you can use up to a 128 GB SD card in the Phoenix monitor, this would provide you with approximately 1408 hours of recording. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com