Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,294 Reviews)
Rating breakdown 1,294 reviews
5 Stars
991
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: HM Denver
from Denver
Gender:Female
Verified Purchase:Yes
Simple plug and play - perfect for needs. Will look into additional products because of how this worked out. Recommend.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 13, 2021
Hello HM Denver,
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Myself
from Victoria
Verified Purchase:Yes
Brilliant value and system. Hard to find similar or better than this.
Response from defender-usa.comBy CX, December 6, 2021
Hello! Thank you for taking the time to write a review, we appreciate the feedback. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
Night vision is terrible
on November 4, 2022
Posted by: Sarah P
from Canada
Gender:Female
The set up was relatively easy, despite there was no instructions included in the box. I still am not able to set up the motion recording properly or play it back if it has recorded something. During the day the picture quality is very clear, but the night vision is terrible and completely useless. Which is mostly what we wanted it for, because usually mischief will happen at night. So we are very disappointed with these expensive cameras that really do not meet the standards that we read online.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, November 7, 2022
Hello Sarah, Thank you for your honest review. At Defender Cameras, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Posted by: Guillaume
from Montreal
Gender:Male
Verified Purchase:Yes
As described. Well packaged. Good quality. Shipped quickly with good update info. Easy to setup and use. Works well. Looks like it should last for sometime. Aesthetics are nice. Good night vision. Etc. I am very pleased thus far. Thanks!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, January 24, 2023
Hello Guillaume,
Thank you for your review. We are excited to see that your experience with Defender has been positive. Thank you so much for your kind words. We also love the PhoenixM2 security system. It truly is a plug and play system that helps to protect what matters most.
Best Regards,
Maha M. | Defender Brand Experience Manager
Thank you for your review. We are excited to see that your experience with Defender has been positive. Thank you so much for your kind words. We also love the PhoenixM2 security system. It truly is a plug and play system that helps to protect what matters most.
Best Regards,
Maha M. | Defender Brand Experience Manager
Written by a customer while visiting defender-usa.com
Posted by: Mike J
from Ohio
Verified Purchase:Yes
Installation easy and fast. Would recommend the Non-wifi PhoenixM2.
Response from defender-usa.comBy Defender, February 21, 2023
Hello Mike, We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: Mary7
from British Columbia
Verified Purchase:Yes
I love these cameras. Huge bonus is that they work without wifi & come with a monitor. We don't have tv or internet in our home so this is perfect. Great quality image. Heavy duty feel. Really easy to set up too!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 18, 2023
Hello Anonymous! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: CFR2025
from Ontario Canada
Verified Purchase:Yes
Perfect application for the secluded building. With no wifi available I’m confident it will help deter unwanted intruders.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Still Farming
from North Carolina
Verified Purchase:Yes
The Defender security system is easy to use and the monitor is has a great picture and very clear
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com