Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,140 out of
1,186)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: The Pig Stand
from Wichita Falls
Verified Purchase:Yes
Very happy with this purchase. Easy set up, clear video and audio. No problems! Already caught a thief. I feel I have more control over my retail outlet.
Response from defender-usa.comBy Defender, October 4, 2022
Hello Pig Stand, Thank you for your 5 star review. We are happy to hear that you were able to catch a thief and protect your business. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Phoenix Az
Gender:Male
Verified Purchase:Yes
Great camera and easy to set up. Love the monitor.
Response from defender-usa.comBy Defender, September 26, 2022
Hello Bob, Thank you for your 5- star review. We are thrilled to hear you love the cameras, easy setup, and monitor. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Posted by: Lowry
from Eastern Ontario
Gender:Male
Verified Purchase:Yes
It has solved our need to view the area in front of the garage. Some areas of improvement to note. The inability not to invert the image so we could install it under the eves is a disadvantage. The alert is very sensitive even at the lowest setting - insects set it off. The night vision is grainy. Is it the dew settling that we see like a cloud?
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 19, 2022
Hello Lowry,
Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Roid
from Michigan
Gender:Male
Verified Purchase:Yes
Your system is great and set up is very easy. I would have given a 5 star if the monitor was bigger. I got the two camera system and on a seven inch monitor it is hard to see detail. Looking at one camera at a time on the monitor is not so bad. I have another system that I use a 32in TV for 4 cameras and that is great. If I could tie it into a TV is would be perfect.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 15, 2022
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Cindy J
from Aburg
Verified Purchase:Yes
Video is clear ,they work great, easy to set up , only problem i have is getting the SD card out.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 8, 2022
Hello Cindy,
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Super easy!!
on July 25, 2022
Posted by: Travisc
from Council Bluffs Iowa
Gender:Male
Very easy to set up. Very easy to navigate the monitor. The only thing that makes them not be at five, is the sensitivity of the motion detection of their cameras. I have four identical cameras. Each one is either under sensitive or oversensitive. Had to move cameras around to adapt for the situation. I’ll have one camera set on low sensitivity and it picks up cars 120 feet away. The next one is set hi and it won’t pick me up 25 feet away. Read all of their manuals and cannot figure it out other than what I did.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 26, 2022
Hello Travisc, Thank you for your review! We are happy to hear that you found the system easy to set up, navigate and use. The distance the cameras will pick up does depend on several environmental factors, for further assistance please reach out to our support team and we would be happy to provide a customized solution. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
on July 23, 2022
Posted by: Tim Harbaugh
from Sabillasville Maryland
Gender:Male
got this set up for Christmas 2021 started use 12/26/21.the greatest thing I ever got for Christmas.Except for my wife and she comes in 2nd.This out has never skiped a beat since I started it up.thanks for a wonderful product Tim
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 25, 2022
Hello Tim,
Thank you for your wonderful review! We are thrilled to hear you love the system! Thank you for choosing Defender to protect what matters most. Hello Anonymous! Thank you for taking the time to review the Guard security system. We are so glad to hear you are happy with the Guard. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your wonderful review! We are thrilled to hear you love the system! Thank you for choosing Defender to protect what matters most. Hello Anonymous! Thank you for taking the time to review the Guard security system. We are so glad to hear you are happy with the Guard. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: D Deane
from Charlottesville, VA
Verified Purchase:Yes
Has been doing great, except the notification beep goes off in the least little breeze and sometimes for no reason at all.
Response from defender-usa.comBy Defender, July 7, 2022
Hello Deane,
Thank you for your honest review. Motion is detected by the change in pixels of the image captured by the camera. So as long as what is in motion is large enough to change the pixels of the image it will be detected. Due to this the wind blowing trees or bushes will result in a motion alert on the this system. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Thank you for your honest review. Motion is detected by the change in pixels of the image captured by the camera. So as long as what is in motion is large enough to change the pixels of the image it will be detected. Due to this the wind blowing trees or bushes will result in a motion alert on the this system. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com