Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7 out of 5
4.7
(1,297 Reviews)
Open Ratings Snapshot
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product. 
(
1,140 out of 1,186
)
Best Buy Privacy Policy
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
5 out of 5
5
works good
on December 30, 2022
Posted by: security for old folks
from Hawaii
Gender:Male
Verified Purchase:Yes
Works better than expected. I Bought this for old folks who hate technology, but wanted security for carport and front door. They were able to use with no problems. Just like it says super simple set up. Only real limitations is the length of the camera power cords, which need to be close enough to outlet for power without using an extension cord. The night vision worked excellent, cannot complain.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, January 2, 2023
Hello Security! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
1 out of 5
1
Good video poor playback
on December 22, 2022
Posted by: Anonymous
from Owosso Michigan
Verified Purchase:Yes
Not the system for playback poor connection from cameras to monitor
Response from defender-usa.comBy Defender, December 23, 2022
Hi Mark,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details. We have provided troubleshooting steps via email!


Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. We have sent a follow up email and please get back to us there!

Looking forward to hearing back from you soon.


Kind Regards,
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Easy setup
on December 8, 2022
Posted by: Clashwa
from East TX
Verified Purchase:Yes
The set up was so easy. Good clear view i like the option of volume control.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, December 9, 2022
Hello Clashwa! Thank you for your 5-star review. We are thrilled to hear you love the easy setup and clear picture! Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
2 out of 5
2
Could be great, isn't yet.
on December 4, 2022
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.

Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3 out of 5
3
Night vision is terrible
on November 4, 2022
Posted by: Sarah P
from Canada
Gender:Female
The set up was relatively easy, despite there was no instructions included in the box. I still am not able to set up the motion recording properly or play it back if it has recorded something. During the day the picture quality is very clear, but the night vision is terrible and completely useless. Which is mostly what we wanted it for, because usually mischief will happen at night. So we are very disappointed with these expensive cameras that really do not meet the standards that we read online.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, November 7, 2022
Hello Sarah, Thank you for your honest review. At Defender Cameras, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.

Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.

Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Customer Rating
3 out of 5
3
No night vision
on November 1, 2022
Posted by: Caligiuri
from Florida
Gender:Female
Verified Purchase:Yes
I was expecting the camera's to have night vision, they don't. Wish I'd known that upfront. I would not have purchased them.
Response from defender-usa.comBy Defender, November 2, 2022
Hello Caligiuri,
The Phoenix cameras include night vision, please reach out to our team at www,defendercameras.com, we would be happy to ensure all your settings are correct. Thank you for choosing Defender to protect what matters most.Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
PhoenixM2
on October 25, 2022
Posted by: oldtired2
from Murphy
Gender:Male
Verified Purchase:Yes
Third set i've purchased and all are as advestised. Didn't need/ want the wifi viewing so perfect for my applications. easy to download and save whichever becomes of interest. Audio a big plus for us.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 26, 2022
Hello Oldtired! Thank you for your 5-star review. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
LeTran Bloomington Minnesota
on October 24, 2022
Posted by: LeTran Minnesota
from Minnesota US
Verified Purchase:Yes
Very easy to set up and program. Independent from WiFi. Yielding clear images even at night. I bought one set for me and one set for a friend, we were both completely happy and impressed with your products. Thank you very much.
Response from defender-usa.comBy Defender, October 25, 2022
Hello Anonymous! Thank you for your 5-star review. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
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