Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,295 Reviews)
Rating breakdown 1,295 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,140 out of
1,185)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Clashwa
from East TX
Verified Purchase:Yes
The set up was so easy. Good clear view i like the option of volume control.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, December 9, 2022
Hello Clashwa! Thank you for your 5-star review. We are thrilled to hear you love the easy setup and clear picture! Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
Night vision is terrible
on November 4, 2022
Posted by: Sarah P
from Canada
Gender:Female
The set up was relatively easy, despite there was no instructions included in the box. I still am not able to set up the motion recording properly or play it back if it has recorded something. During the day the picture quality is very clear, but the night vision is terrible and completely useless. Which is mostly what we wanted it for, because usually mischief will happen at night. So we are very disappointed with these expensive cameras that really do not meet the standards that we read online.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, November 7, 2022
Hello Sarah, Thank you for your honest review. At Defender Cameras, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Posted by: Caligiuri
from Florida
Gender:Female
Verified Purchase:Yes
I was expecting the camera's to have night vision, they don't. Wish I'd known that upfront. I would not have purchased them.
Response from defender-usa.comBy Defender, November 2, 2022
Hello Caligiuri,
The Phoenix cameras include night vision, please reach out to our team at www,defendercameras.com, we would be happy to ensure all your settings are correct. Thank you for choosing Defender to protect what matters most.Best Regards, Amanda M | Defender Customer Experience Expert
The Phoenix cameras include night vision, please reach out to our team at www,defendercameras.com, we would be happy to ensure all your settings are correct. Thank you for choosing Defender to protect what matters most.Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: oldtired2
from Murphy
Gender:Male
Verified Purchase:Yes
Third set i've purchased and all are as advestised. Didn't need/ want the wifi viewing so perfect for my applications. easy to download and save whichever becomes of interest. Audio a big plus for us.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 26, 2022
Hello Oldtired! Thank you for your 5-star review. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: LeTran Minnesota
from Minnesota US
Verified Purchase:Yes
Very easy to set up and program. Independent from WiFi. Yielding clear images even at night. I bought one set for me and one set for a friend, we were both completely happy and impressed with your products. Thank you very much.
Response from defender-usa.comBy Defender, October 25, 2022
Hello Anonymous! Thank you for your 5-star review. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: The Pig Stand
from Wichita Falls
Verified Purchase:Yes
Very happy with this purchase. Easy set up, clear video and audio. No problems! Already caught a thief. I feel I have more control over my retail outlet.
Response from defender-usa.comBy Defender, October 4, 2022
Hello Pig Stand, Thank you for your 5 star review. We are happy to hear that you were able to catch a thief and protect your business. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Phoenix Az
Gender:Male
Verified Purchase:Yes
Great camera and easy to set up. Love the monitor.
Response from defender-usa.comBy Defender, September 26, 2022
Hello Bob, Thank you for your 5- star review. We are thrilled to hear you love the cameras, easy setup, and monitor. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com