Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7 out of 5
4.7
(1,295 Reviews)
Open Ratings Snapshot
Rating breakdown 1,295 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product. 
(
1,140 out of 1,185
)
Best Buy Privacy Policy
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
5 out of 5
5
INDISPENSABLE
on May 16, 2023
Posted by: A M R
from Ohio
Verified Purchase:Yes
Love this system. It is very versatile and you find out more and more functions exist the longer you use it. I needed a non wi-fi security system to monitor my neighbors of disrespectful behavior and now I have clear proof. Defender Phoenix M2 has totally surpassed my expectations.
Response from defender-usa.comBy Defender, May 17, 2023
Hello AMR, Thank you for your 5 star review! We are happy to hear that the Phoenix has surpassed your expectations and allows you to keep a watchful eye on your property. Thank you for choosing Defender to protect what matters most.

Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Cameras
on May 13, 2023
Posted by: rick45678
from mid west
Verified Purchase:Yes
Phoenix cameras are doing great so far. Easy to install and aim. Great picture. Reminds me of old 1st Alert only better. Use wired cameras for area overview and these focus on one area after wired showed Intruder but not details, these do. Great addition.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Rick, Thank you for your review. We are happy to hear that you are enjoying the system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor.
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
great for isolated areas with no internet
on April 12, 2023
Posted by: AlbertV
from Saskatchewan
Gender:Male
Bought these a month ago, very easy to setup. Night vision is very sensitive to blowing and falling snow or furnace exhaust. A higher resolution would be great but overall a very compact easy to use system. I found the monitor menu easy to follow, the joy stick selector takes a bit of getting use to but works great once you figure it out. I am not sure if someone can hack into the system or not, maybe Defender can provide some information re how secure the system is from hackers.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 13, 2023
Hello AlbertV,
Thank you for your review and feedback, we are happy to hear love the system's compact design. Our advanced 128-bit Secure Guard encryption delivers the simplest security solution. Simply plug in up to 4 to the monitor to connect to Phoenix’s private network and keep your footage for your eyes only. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Lots of crime out there
on February 21, 2023
Posted by: JustMe2
from Michigan
Verified Purchase:Yes
So far, so good but just got them up. Someone kept flashing a flashlight into our window at night, for 2 nights. Thought it was time to get some cameras up. And today caught a car coming down our driveway, our dog came out, it pulled out then sat at our mailbox for a while. But got it all on our new Security Cameras. I'm going to like these Defender Cameras.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, February 22, 2023
Hello Anonymous! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
PhoenixM2 Non'Wifi
on February 20, 2023
Posted by: Mike J
from Ohio
Verified Purchase:Yes
Installation easy and fast. Would recommend the Non-wifi PhoenixM2.
Response from defender-usa.comBy Defender, February 21, 2023
Hello Mike, We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Recommend without hesitation.
on January 23, 2023
Posted by: Guillaume
from Montreal
Gender:Male
Verified Purchase:Yes
As described. Well packaged. Good quality. Shipped quickly with good update info. Easy to setup and use. Works well. Looks like it should last for sometime. Aesthetics are nice. Good night vision. Etc. I am very pleased thus far. Thanks!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, January 24, 2023
Hello Guillaume,

Thank you for your review. We are excited to see that your experience with Defender has been positive. Thank you so much for your kind words. We also love the PhoenixM2 security system. It truly is a plug and play system that helps to protect what matters most.

Best Regards,
Maha M. | Defender Brand Experience Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
works good
on December 30, 2022
Posted by: security for old folks
from Hawaii
Gender:Male
Verified Purchase:Yes
Works better than expected. I Bought this for old folks who hate technology, but wanted security for carport and front door. They were able to use with no problems. Just like it says super simple set up. Only real limitations is the length of the camera power cords, which need to be close enough to outlet for power without using an extension cord. The night vision worked excellent, cannot complain.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, January 2, 2023
Hello Security! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
1 out of 5
1
Good video poor playback
on December 22, 2022
Posted by: Anonymous
from Owosso Michigan
Verified Purchase:Yes
Not the system for playback poor connection from cameras to monitor
Response from defender-usa.comBy Defender, December 23, 2022
Hi Mark,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details. We have provided troubleshooting steps via email!


Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. We have sent a follow up email and please get back to us there!

Looking forward to hearing back from you soon.


Kind Regards,
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
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